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Click here or scroll down to respond to this candidateCandidate's Name
Lesage, WV Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLE - WWW: Bold ProfilePROFESSIONAL SUMMARYDynamic leader with extensive experience as a Store Manager at Drug Emporium, excelling in customer service management and inventory control. Demonstrated success in enhancing team performance and customer satisfaction through effective training and mentorship. Skilled in fostering a positive work environment, significantly improving operational efficiency and maintaining fiscal responsibility. SKILLS Customer Service Problem-Solving Customer Relations Multitasking and Organization Store operations Customer Service Management Store Opening and Closing Friendly and Positive Outstanding communication skills Team leadership and coaching Inventory Management Store Merchandising Cash Management Retail Inventory Management Shift Scheduling Inventory Control Recruitment and hiring POS Systems Team Building and Leadership Goals and performance Team motivation Operations Management Supply Ordering Policies and Procedures Store displays Staff Supervision Staff Management Employee Scheduling Accurate Cash Handling Work Planning and Prioritization Opening and closing procedures Documentation And ReportingWORK HISTORY11/2002 to Current Store ManagerDrug Emporium Barboursville, WVManaged daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.Managed inventory control, cash control, and store opening and closing procedures.Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Assisted with hiring, training and mentoring new staff members. Improved customer satisfaction through staff training in customer service and product knowledge.Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Completed point of sale opening and closing procedures. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one. Rotated merchandise and displays to feature new products and promotions. Maximized sales by creating innovative visual merchandising displays and store layouts. Approved regular payroll submissions for employees. Reconciled daily sales transactions to balance and log day-to-day revenue. Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. Supervised guests at front counter, answering questions regarding products. Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.EDUCATIONBusinessMarshall University - Huntington, WV |
