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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienceMarch 2022- October 2024 - Implementation Conversion Anaylst I - FIS Company - Remote postion Correct data les, processes, Forms, reports, and Operational Needs of FIS Customers to facilitate data mapping and system conversion. Create the road map to guide clients through the process, teaching them products and coaching them through setup and integration. Conducting data analysis, product mapping, and client interviews to assess data requirements for software utilization. Creating data maps and transaction workow documents that show exactly how every eld will be converted. Performing tests to ensure customized software meets customer-specic needs. Coordinating and conducting readiness reviews to ensure the conversion is proceeding correctly. Training customers on new systems and procedures. Completed and Success project on TBS to P1C, TFND to P1D, Norcross to P1D and Cost of FundReferenceJohn Crabtree -Implementation-Conversion Manager Senior: Cell: 972.978.0403: EMAIL AVAILABLEChristian Gimeno-Resource Manager II: EMAIL AVAILABLE Renee Boehler-Resource Manager I: Cell: 414.510.8797: EMAIL AVAILABLE July 2020-March 2022 - Relationship Banker III - Congressional bank- Washington D.C Engage customers in the lobby to assist, educate, and train customers on how to conduct simple transactions through Online Banking Connecting customers to the appropriate teammate to help them achieve their nancial goals. Maintaining the highest customer service standards while consistently delighting our customers and exceeding expectations. Perform Branch monthly Auditing.ReferenceIda Villacorta- VP Branch Operation Manager: Cell: 240-475-4361 April 2018 -July 2020 - Relationship Banker I / M&T BANK Antique Row, Maryland. Conducted detailed weekly nancial reviews for business and retail clients to sell appropriate products (HELOC> Personal Loan> Credit card> Mortgage) Continues to boost branch products and revenue by 12% by consistently meeting all monthly and quarterly sales goals. Prospected for new business through networking, community outreach, and customer referral generation.Reference:Sifa Buklowa Formal Branch Manager: Cell: 410-292-4547 Karla Daronco- Formal Relationship Banker: Cell: 301-455-2160 September 2015- April 2018 - Sale and Lease Consultant / Pohanka Honda -Capital Heights, Maryland Customer service skills, communication skills, and rapport-building Expert knowledge of the dealerships vehicles, nance options, and sales process Intuition to anticipate which cars will appeal to different Clients. Persuasiveness to convince customers to make a purchase. Condence to create a positive impression on customers. Negotiation skills to offer deals that satisfy customers while ensuring prot for the dealership. Organization and time management to handle many different customers, including past customers, at once.ReferenceAndrew Kelly Formal Sale Manager: Cell: 301-254-2855 SKILLS Microsoft Ofce 360, Teams Mocha Program Procient with Workday Team player Excellent time management skills Cash Handling Strong Work Ethic Customer Service and KYCEDUCATIONS BACKGROUND 2005-2006 ESL /DIABLO VALLEY COLLEGE/CALIFORNIA 1999-2002 BACHELOR OF ART, Business Administration English Program/SUAN DUSIT RAJABHAT University/Thailand |
