| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Accomplished manager with extensive experience in financial services, management leadership, human resources, operations and project management. Experience with managing budgets and forecasting for future sales. Effective communicator and master multitasker.PROFESSIONAL EXPERIENCEPNC Bank, Branch ManagerDetroit, MI March 2019 to PresentDaily manage multiple concurrent projects, objectives, groups and activities.Make effective judgements as to prioritizing resources and time allocation.Train and develop staff through monitoring, performance reviews, and evaluations.Conduct weekly, monthly and quarterly meetings to mentor staff on sales and five star customer service goals.Ensure branch operates compliantly with all corporate and federal regulations and policies.Awarded several PNC Top Service Awards.Closed various loans, resulting in branch profit increase by 250%.Midwest Memorial Group, Assistant Manager OperationsWoodlawn CemeteryDetroit, MI October 2013 to March 2019Maintained location budgets to forecast weekly, monthly and annual goals.Coached sales counselors on how to overcome sales objectives.Compiled statistics and data analysis that contributed to monthly reporting deadlines.Successfully partnered with all levels of staff -sales counselors, administration, and ground workers- to achieve project goals.Created a robust action plan for sales counselors, resulting in an increase in location profits.Recognized for consistently modeling a customer focused mindset for sales counselors to emulate.Chase Bank, Assistant Branch Manager OperationsDetroit, MI September 2009 to May 2012Supervised a staff of five employees including sales associates and personal bankers.Managed over $500,000 in cash and daily vault operations.Branch records and orders, as well as shipped currency.Conducted weekly and monthly meetings, as well as quarterly audits.22564 Sutton Court, Apt. 1024Southfield, MI 48033EMAIL AVAILABLEPHONE NUMBER AVAILABLEAREAS OF STRENGTHProject ManagementProblem SolvingCoaching & MentoringBudget AnalysisAnalytical ThinkingMS Office (Excel, Word, PowerPoint, Project)Operations ManagementEDUCATIONMasters of Arts, PsychologyAshford University, Clinton, IAGraduated 2017Bachelors of Arts, Organizational ManagementAshford University, Clinton, IAGraduated 2011Focused on employee moral resulting in perfect customer service scores.Closed various loans resulting in a branch profit increase of 70%.Guaranty Bank, Branch Manager SalesDetroit, MI February 2005 to January 2009Conducted day-to-day branch operations including supervising vault processes.Managed over $800,000 in daily vault operations.Recruited new employees by conducting HR events as well as one-on-one recruitment.Interviewed candidates and performed personal improvement plans for existing employees.Reconciled bank accounts daily to ensure accuracy, and to address issues or shortfalls.Awarded several Best Bank Customer Service Awards.Closed various loans resulting in increased branch profits by 175%.Guaranty Bank, Assistance Branch Manager OperationsDetroit, MI February 2003 to February 2005Assisted the branch manager in all daily branch operations and services.Recorded branch data daily and completed scheduling.Assisted customers with international electronic fund transfers and general banking related operations.Served on the Community Reinvestment Act Committee.Assisted existing organizations with the process of getting funds from Best Bank in regard to donations.Comerica Bank, Customer Service Representative SalesDetroit, MI May 1997 to February 2003Performed all cash handling duties for individual customers and business accounts.Effectively communicated and built relationship with customers from diverse backgrounds.Exceeded personal sales goals and customer service scores.Repeatedly honored with Comericas Best Customer Service Representative Award.AFFILIATIONS & CERTIFICATIONSLicensed Notary Public of Oakland CountyMedallion Certified Oakland CountySignature Guarantee CertifiedMember of Alpha Kappa Psi Business FraternityEmpower by Q Real Estate InvestmentsStephens Ministry Christian CounselorVista Maria Mentor to Young WomenCommunity Reinvestment Act (CRA) Guaranty BankWomens Connect (PNC EBRG) |
