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Click here or scroll down to respond to this candidateCandidate's Name
Boynton Beach, FL Street Address Cellphone PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLESUMMARYHigh utilization of 38 and higher percentages of call volume in Sales Force customer contact for Sales recoveryProficient in Data Entry, utilizing Outlook, Sales force and, Microsoft TeamsTeam spirit with Tuesday Huddles, group participationLove being a part of the Team Meetings: Virtual Apron and Samurai Squad Leadership in handling difficult situations with listening to customers vent their issues or concerns and empathizing with them and being proactive by either emailing Sales or Assistant Store Managers in Outlook in a timely and efficient mannerExcellent customer service skills calling customers and inquiring how their experience with the Sales Consultants went and act positive by asking if they are ready to move forward with their projects: windows, Home Org. . If they are no longer interested, I inquire the reason like price, or install timing was too long or they went elsewhereEXPERIENCEService Contact Center Associate for Home Depot Sales Recovery Virtual FL2020- Current- Calling Outbound and inbound Customers and trying to recover by asking detailed survey questions and offering callbacks from the Sales managers for both HDI and HDE Products: Windows, Cabinet Makeover, and Counter Tops to recover leadsCustomer Service Associate for the CAC (Customer Appointment Center, Boca Raton, FL2017- 2020Leadership in training associates in Windows and Home Depot Interiors: Cab makeover, Home organization in Sales Recovery, emailing Sales Managers to help Customers move forward with their projects in Sales ForceProblem SolvingFormerly Smile TeamOBJECTIVESeeking a position as a Virtual Field Representative- EastEDUCATIONKaplan University, Boca Raton, FL 2008-2010Associates in Hospitality ManagementDeans List 3 Semesters in a rowLinking Promotions, Miami Beach, FL 2012 - 2020Part Time Auditor and Brand Ambassador as neededTakes attendance to make sure Brand Ambassador is on premises,Making sure table is setup with productTaking photos of both Brand Ambassador, interacting with customers and product knowledgeReports online after eventSets up display to feature products, promoting products via samples, interacting with guests and educating them on product, and pricesResponding to customers questions or concernsTracks flow of inventory both beginning, during and endingReporting online end resultsFour Florida Shopping Centers, West Palm Beach, FL 2005 - 2007ReceptionistProvided excellent customer service to tenantsPerformed Administrative Duties via Telephone, Fax, Copier, Internet, Utilized MS OfficeHandled maintenance issues, tagged illegally parked carsScheduled appointments, arranged annual holiday party functionsMaaco Auto Paint and Collision, Delray Beach, FL 2003-2005ReceptionistProvided excellent customer servicePerformed administrative duties via utilizing MS Word, One Right System, Peach Tree, fax, copier, accounts receivableConcord Resort and Country Club, Kiameshia Lake, NY 1997-1999Front Desk AgentChecked Guests in and outAttended to guests concerns and problems in a timely and efficient mannerScheduled appointmentsMulti tasked via shifting work and other duties requested by Front Office Manager on Duty |
