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Profile Summary
Senior SAP S/4 SD/OTC Lead Specialist with Service Management with over two decades into SAP through ECC, latest S/4 HANA including 15+ years in managing SAP Projects/Programs, and S/4 HANA Transformations
Strong Functional expertise across SAP SD/OTC Order to Cash Processes- Sales Orders, Contracts to Delivery-PGI to Billing and Invoice, Consignment process and Returns process with Service Management Processes, Variant Configuration, VMS integration, Intercompany process and Integration with MM, WM/EWM FICO, TM, PP/QM, ATTP, PM, CS, Work Management, Concur, MDM, SCM, CLM, CRM, HCM and SAP Technical Expertise in ABAP, FIORI, EDI/IDOC, Exposure to BW and Basis
Strong business acumen and back ground with in-depth understanding of business and business processes on MM and WM with 3PL scenarios. Expert in design, configure, test, implement end-to-end Supply Chain MM and WM solutions including User training, Trouble shooting and UAT
Experience on end-to-end S/4 HANA Greenfield / Brownfield Implementations, Migrations, Upgrades and RISE with SAP S/4 HANA Cloud versions. Well versed with ACTIVATE Methodology, and Cutover expertise
Adept in developing the project and program management plans, scope, schedules, and budget with resource assignments and timelines in alignment with Project and Program s goals and objectives mitigating risks with continuous monitoring, tracking with regular Communication to Senior Management and Status updates
Expert in coordination, collaborating and liaison with Business, IT and Partners teams, for fit-to-standard workshops, finalizing the scope, Solution Design & Build, Custom Development, Integrations, Data migration, User training and Training materials documentation, end-to-end testing including UAT, Cutover planning and go-live with lessons learned reviews
Expert in coordination with QA teams for preparing the test scripts, reviews, guiding and training the Business Users with SAP S/4 process flow and navigation, assisting in end-to-end test execution in UAT and troubleshooting any errors Experience working with defects and resolutions during SIT and UAT, assisting the QA and Business teams to seamlessly execute all the test scenarios, helping with Documentation and reviews in alignment with Business Requirements as per BRDs, establishing the end-to-end process flow from business requirements to solution design/build and test cases, creating traceability matrix Adept in maintaining the RAID logs with timely and effective resolutions working with cross-functional teams, creating and maintaining knowledge repository with re-usable assets documentation, helping users with quick turnaround on resolving the frequently repeated issues Solid Track Record in effective delivery of projects and programs in compliance with Organizational and Program s standards and policies with focus on continuous improvement
Expertise in SDLC delivering with project management tools like Waterfall, Agile and Hybrid methodologies with proficiency using the tools JIRA, SharePoint, Confluence, MS Project while Solution Manager and Charm and ServiceNow for Application support in Incident management, Problem & Change Management
Expert in Stakeholder engagement and collaborating with the business and IT teams for ongoing day-to-day support, evaluation and improvement of processes and practices
Excellent People skills, Coaching, Mentoring, and working with and managing large & complex global teams including SIs/Third Party suppliers/vendors
Proven Track Record delivering to world class customers viz., Johnson & Johnson, Shell, eBay, Coca-Cola, PSEG, UTC, Estee Lauder, BMS, Micron etc., Bestowed with Estimable Awards including an Eminence & Excellence Recognition in IBM, Top Performer in Intelligroup and Itelligence
Managed large complex SAP, Non-SAP AMS Delivery accounts Onsite/Offshore. Experience in building SAP CoE, Pre-Sales, RFPs, PoCs, and Value-Added Tools, up to speed on latest SAP BTP, Generative AI and RPA
MBA in Business Analytics and Data Science, PMI Member and Certified SCRUM Master/RTE
Work Experience
(Latest first, final designation in the organization given)
Eisner Amper/Maddisoft, Iselin, NJ
SAP SD/OTC Lead Consultant S/4 HANA Public Cloud Implementation, SAP SD/OTC, FICO, BTP
Apr 2024 Current
Led S/4 HANA Public Cloud 2402, Professional Services with seamless Integrations with Workaday, SAP Concur, and SAC for an Audit, Advisory, Accounting and Tax Group, involving SAP OTC, MM, FICO and SAP BTP with Highradius Cash management and Treasury.
Responsible for end-to-end design and delivery of Professional services SD/OTC processes with customizations identified and developed
Responsible for scope, planning, schedule and budget, coordination with business and implementation partners and conduct fit-to-standard workshops, Solution design, Custom development to roll out Customized S/4 HANA Public Cloud solution to M&A entities.
Engaged Stakeholders, collaborated with Business, IT and Partners teams, Tracking and monitoring the progress, Status Reviews and Reporting.
Coordinated Data extraction, cleansing, mapping, and migrating the master data and open transaction data. Led end-to-end testing of the solution, User training and User Acceptance Testing (UAT), Cutover planning and Cutover with Go-Live and Hypercare.
AIFA Labs, Raritan, NJ
SAP Practice Lead SAP CoE Manager
Nov 2022 - Mar 2024
Responsible for setting up SAP CoE, building and managing SAP Practice, Competency Development, Solution Delivery, Pre-sales, Building PoCs, RFPs, Value added Tools, and Accelerators. Responsible for building SAP S/4 HANA capability, solutioning, new business, GenAI, and BTP PoCs. Accountable for overall SAP business & client delivery.
People Manager, responsible for all People functions including hiring, training, succession planning, mentoring and performance management.
Johnson & Johnson/AIFA, Raritan, NJ
S/4 Integration Lead S/4 HANA Greenfield Implementation, SD/OTC, MM/P2P, QM, FICO, AribaNov 2022 - Dec 2023
Responsible for Integration of around 40 Eco/Satellite systems including globally integrated and operated, SAP ECC, ATTP, ARIBA, Concur systems and SuccessFactors, and Non-SAP third party systems viz., MES systems, LIMS with SCM Process Integration with SAP SD, MM, QM, WM, JDE systems, Procurement, Quality, Regulatory, Finance, and Logistics Systems with the Core S/4 HANA connecting through middleware Mulesoft and through other API integrations.
Identified Stakeholders for each Ecosystem, Stakeholders register maintained, and Engaged Stakeholders from Prepare, Explore phases till the end of Realize, Deploy and Run. Collaborated with Business, IT, Partners and Ecosystems Leads and conducted Workshops, Baselined Scope, Developed Plans, Schedules, Identified Risks and mitigations planned.
Developed Integration Plans for each Ecosystem in alignment with S/4 HANA Clean Core planning, Coordinated with Partners, all Ecosystem Leads and Stakeholders and aligned on Build, SIT/ UAT and Cutover timelines.
Worked closely with each Ecosystem teams, reviewed Ecosystem s landscape, Bottlenecks, As-Is Design and To-Be Design. Coordinated with data teams for Data extraction, cleansing, mapping and loading master and transactional data.
Closely coordinated with J&J Business and IT and System Integrators/Implementation Partners to consolidate all the plans and streamlined governance structures to simplify tracking the progress and Status reporting to Senior Management.
Day-to-day progress tracking for each Ecosystems build in alignment with S/4 HANA build/ configuration, custom WRICEF development and Status reviews, updates and Status reporting to Senior Management. Worked across SD/OTC, MM/P2P, WM, QM, FICO, Ariba and Concur and tested end-to-end integration with respective Ecosystems.
End-to-end Implementation of SD/OTC processes like Standard order, Delivery and Billing with Consignment Process, Returns Process with inbound and outbound interfaces and responsible for custom developments Ensured Business User training, Training materials, SIT/UAT done on time as planned for each Ecosystem with S/4 HANA integration, Cutover planning in alignment with S/4 HANA Cutover and go-live. Worked with cross-functional teams and resolved the issues after go-live and supported Hyper care and Operations.
Shell, India/AFSS, Benguluru, India
SAP Lead SAP Business Critical Projects, SAP SD/OTC, MM, WM, TM, Ariba, PP, QM
Jul 2022-Nov 2022
Responsible for managing business-critical SAP Projects and Programs for SCM with SD with Service Management, MM, PP, QM, WM, TM integration, ARIBA and Concur. Worked with Project Managers to review the project plans, scope, schedules and budget in line with Program objectives. Worked with SMEs to understand the Solution design, architecture and Integrations, collaborated with business heads to facilitate business involvement in scope finalization and sign off.
Ensured projects and program adhere to Organizational standards and policies and in compliance with security, risk and regulatory requirements. Planned end-to-end program schedules in alignment with project timelines, assigned resources and managed budget, Delivered projects and program on time within the budget in line with quality objectives.
Involved in WM solution design for inbound, outbound processes, put away, cross docking, storage types and bins, integration with MM/IM and TM and RF Transactions. Reviewed custom development RICEFs (Reports, Interfaces, Conversions, Enhancements, Forms) requirements with business and finalized custom scope and facilitated business sign off.
Managed SIT/UAT planning and assisted business user teams to define test cases requirements to cover end-to-end testing of business scenarios, monitored the UAT progress, tracking defects and resolutions using HPQC and Charm
Collaborated with business heads and the Stakeholders in cutover planning, cutover and go-live communication, facilitated lessons learned reviews and documentation with focus on continuous improvement
Maddisoft, Hyderabad, India
Operations Lead Offshore Delivery Centre
Mar 2021-Jun 2022
Responsible for setting up Offshore Delivery Centre and Global Capability Centre, HR Operations, Offshore Delivery Management, Solutioning, RFPs, Proof of Concepts(PoCs), Pre-sales, Go-to-Market activities, Resource Management, Hiring, Training, Coaching and Mentoring the Resources, Point of Escalation, Client Delivery, Risk Management, Status Reviews and Reporting, Setting up the Processes, Adherence to Client specific Processes & Global Delivery Processes and Methodologies, Process Reviews and Audits, Track Financials, Manage Gross Profit Margins and P&L
Itelligence, Doha, Qatar/Hyderabad, India
S/4 HANA Lead ME S/4 HANA Implementations - SD/OTC with Service Management, MM/P2P, WM/EWM, TM, FICO, PM, IBP, Ariba, ATTP
Feb 2019-Feb 2021
Middle East Regional Head, Program Management for managing S/4 HANA greenfield and brownfield implementations, responsible for overall ME SAP business, RFPs, PoCs, Pre-sales, Client Demos, Bid Management, Client Delivery, New Business Growth in New S/4 HANA Implementations and SAP ECC, S/4 HANA AMS projects. Accountable for overall ME Region s P&L, Gross Margins, Cost Planning, Budgeting, Employees Appraisals, Hiring, Career growth, Succession planning, Grievance Management and Single Point of Contact for all ME related issues and escalations.
Implementation Projects: Baladna, Qatar, S/4 HANA Brownfield Implementation, SD, MM, WM, FICO, PP, QM, PM, ATTP NOC, Qatar, S/4 HANA Brownfield Implementation, SD, MM/RLM, FICO, PM, PS GSW, KSA - S/4 HANA Greenfield Implementation, SD, MM, FICO, PP, QM, PM, PS Alshaya, Qatar, SAP Hybris C4C Sales & Service Roll out to Kuwait, KSA, UAE, Oman
Alghanim, Kuwait, WMS Implementation End-to-End Program Management oversight for S/4 HANA, C4C, WMS implementations, Engaged Client Sponsors and the Key Decision Makers from the Business to prepare the Business for Change mindset to adapt to the new S/4, C4C transformations journey. Partnered with Client s Roadmaps and Delivered the Programs with high client satisfaction. Conducted regular Steering Committee meetings and appraised the Committee on the progress updates, risks, issues and bottlenecks that may impact the progress and suggested Guided the Project Managers from the start from Prepare phase till the go-live and run. Closely worked with Project Managers to plan well the client demos, fit-to-standard workshops, scope finalization. Ensured close coordination with the business and IT teams, reviewed the plans vs progress with Project Managers, tracking progress regularly.
Reviewed deliverables and QG sign off, regular touch points with business to take the feedback and suggest and implement the corrective actions. Reviewed Project Managers performance on regular intervals and Coached them to overcome the gaps in performance
Helped the teams overcome any performance issues, providing the required support all through and ensured the Implementations are Successful and Benefits are Realized with high Client Sat.AMS Projects: Alghanim, Kuwait, SAP ECC AMS, SD, MM, FICO, PP, QM, PM, HCM, BI/BO, ABAP ADLSA, Qatar, SAP ECC AMS Project HCM, FICO Alshaya, Qatar, SAP ECC AMS SD, MM, FICO, PS, HCM, C4C, Retail Gulf Warehousing Company, Qatar, SAP ECC AMS, FSCM, ABAP Qatar Aluminium SAP AMS, SD, MM, HCM, PP, QM, WM, PM, PS, DMS, BPC GRC, PI/PO RKH QITARAT, Qatar SAP AMS, FI, MM, Basis, Security, HCM, SuccessFactors Sohar Aluminium, Omen, SAP AMS, SD, MM, FICO, PP, QM, Portals, Basis, Security, SF
Ensured seamless transition of applications from the client site to Itelligence Offshore Service Delivery. Set up the Tools & Processes to effectively Support the Applications and Deliver within the contracted SLAs. Regular reviews with Service Delivery Managers to check if any risks, issues and bottlenecks and helped with the required support. Conducted regular review & feedback sessions with Service Teams and fixed the performance gaps.
Encouraged Service Teams to build re-usable assets and knowledge repository to quickly refer and fix repetitive incidents, follow contractual agreements diligently and rightly categorize incidents, problems and change requests based on service terms in the contract. Reviewed shift roasters with Service Delivery Managers to check if shifts are planned with right coverage as per contract and no slippages. Ensured right mix of junior and senior resources to balance out the costs and maintain the gross margins. Provided support to the teams to deliver the service exceeding the expectations and in line with contracted SLAs.
Granules India/PharmaSecure, APCFSS, VSoft,
Hyderabad/Vijayawada, India Independent Consultant
Nov 2016-Jan 2019
As an ATTP Consultant for export oriented, USA & EU focused, pharmaceutical bulk drug major Granules India, managed overall IT program for ATTP, Global Track and Trace Serialization for regulatory compliance and the SCM process with partner integration, and shipping automation/TM with GxP compliance, IQ/OQ/PQ and CSV, CFR 11compliance.
Designed and Configured SAP ATTP L4 and PharmaSecure/Tracelink to process orders with Line Master L2 for Packaging Lines. Developed Interface between SAP ECC to ATTP, ECC to Line Master and RF devices to Pack, Unpack, Sampling, Damage, Destruction and Batch Decommission activities.
Set up the Line Master configuration in SAP ATTP with Business Partners, Locations, Trade Items and Systems to connect with packaging lines for OPTEL Tracksafe and Jekson REETRAK.
Integrated and activated GTINs in ATTP system to Generate Serial numbers for the trade Items when threshold limit reaches alert level.
Performed IQ/OQ/PQ activities and CSV
As Technical Lead of a government IT organization APCFSS, streamlined project activities based on best practices, established vendor liaison procedures, quality and status reviews for S/4 HANA implementation project.
Delivery Head of an IT company Vsoft, responsible for setting up operations for its Offshore Delivery Centre, Client delivery, Single Point of Contact for escalations, HR, hiring, training and resource management, operations, and presales.
IBM Global Services, Boise, ID, USA/London, UK/Frankfurt, Germany/Hyderabad, India
SAP Lead Manager SAP Competency & Global Delivery
Dec 2006-Oct 2016
Managed multiple SAP projects for various global clients, namely, Shell, Estee Lauder, eBay, Allianz France, Micron and Deutsche Boerse from Onsite (USA, EU) and offshore.
Roles included Program Management, Solutioning, Pre-sales, Offshore Delivery Management, Managing Multi-Application IT Portfolios. Fully accountable for overall delivery within time and budget with quality, gross margins and P&L, and client relationship in compliance with IBM/Client standards and policies. Managed global teams from several countries, including third party client partners.
Estee Lauder, SAP Upgrade, BASIS, July 2015 October 2016 Micron Technology Inc, L3 Transition & AMS, SD with Service Management, MM, FICO, HR, ABAP, Basis, Security, BW, APO and EDI (Gentran and Sterling), July 2013 June 2015 Ebay Inc, SAP Technical Upgrade & Multiple Implementations, SAP FICO, SRM, CLM, BOBJ, ABAP, January 2010 June 2013 SAP CLM Implementation Project, March 2012 June 2013
SAP BOBJ Implementation Project, October 2011 May 2012
SRM Global Implementation Project, April 2012 June 2013
SRM Lite Implementation Project, July 2011 March 2012
SAP FI Transformation Project, October 2010 June 2011 SAP Technical Upgrade, January 2010 August 2010 Allianz France GR4+1 SAP Roll out, FICO, SD, MM, ABAP, BW October 2011 June 2013 Deutsche Boerse AG., JAZZ SAP AMS, FICO, Treasury, Funds Management, CRM, BW, ABAP, Lotus Notes, September 2008 December 2009 Shell Trading & Shipping Co., Shell TSAP, SD with Service Management, MM, FICO, ABAP, February 2007 August 2008
Handled all key phases from planning, execution, to closure and activities related to project management and service delivery. Adhered to ISO 9000, CMMI, and ITIL based processes. Identified and converted new business opportunities with existing clients. Also involved in presales and solutioning activities related to new clients.
People Management: Fully responsible for well-being of the team, their capability development, performance management. Also involved in hiring process including salary recommendations.
Intelligroup Asia, Atlanta, GA, USA/Hyderabad, India
Manager SAP
Oct 2000-Nov 2006
Started as SAP SD Consultant, and cross skilled in SAP ABAP technical areas
Handled multiple roles at onsite (USA) and offshore involving project delivery, practice management, client coordination, quality process implementation and people management.
Worked in leadership roles for clients UTC, BMS, CLOROX, Fender, Maxxis, Pratt & Whitney, Steelcase, Coca cola, and World Kitchen.
Leadership roles included program management, project management, solutioning, presales, team lead, and onsite coordinator for these projects.
Program and project management roles included managing client relationship, identifying and converting new opportunities, managing gross margins, besides project delivery.
Technical roles in State of Pennsylvania, Antioch, PSEG, and Hughes Escorts.
Technical responsibilities included solutioning, development and/or review of business and technical specifications, code reviews and testing coordination.
Technical skills include development of new ABAP reports, interfaces, transactions, SAP Scripts, function modules, utility programs, user exit, EDI/IDOC.
Competency Lead for SAP Netweaver MDM: Responsible for competency development, training, development of case studies, and service offerings.
People Management: Employee Manager responsible for mentoring, career planning, performance management and as a point of contact for employee grievances.
Opusasia, Hyderabad India
SAP SD/MM Consultant
Jun 1998-Sep 2000
Involved in systems study and subsequent documentation listed 'AS IS' (existing) processes. Recommended 'TO BE' (SAP) processes with detailed process flow view for all the processes keeping in view of GAP Analysis. Defined Enterprise Structure and assignment to different organizational units. Configured Master data for Customers and Contact persons.
Configured Basic functions like Pricing, Availability check, Output control, Partner determination, Material determination, Listing/Exclusion, Log of Incomplete Items and Credit management.
Configured Sales Document Header, Sales Document Item, Schedule lines and Copy control for Sales documents. Configured Basic Shipping functions, Deliveries, Copy Control, Picking and Packing.
Configured Billing Documents, Rebate processing, Inter Company Billing. Configured Sales activities, Copy control for Sales activities, Lists, Potential analysis and Sales summary. Defined custom Info structures as per the client needs.
MERIND, Vizag/Raipur, India
Regional Field Manager
Jun 1991-May 1998
Responsible for product promotion, sales targets planning and achievement, managing sales force, conducting customer contact programs and workshops, new product launches, managing distribution network and sales growth
GUFIC, Hyderabad, India
Sales Executive
Aug 1990-Jun 1991
Responsible for product promotions and achieving sales targets.
Education
MBA in Business Analytics, Birla Institute of Technology & Science (BITS), Pilani(Raj), India, 2022
Bachelor of Pharmacy, Birla Institute of Technology & Science (BITS), Pilani(Raj). India, 1990
Awards & Recognitions
Star Performer , 2022 - Shell
Top Performing Region ME S/4 HANA growth, 2020 Itelligence
Best Performer Certificate of Appreciation , 2016 Estee Lauder/IBM
Eminence and Excellence Recognition Orion Award, 2012 IBM
Service Excellence Award, 2011 IBM
Shell Star Award, 2008 IBM
Certificates of Appreciation Intelligroup s CMMI/PCMM Initiatives, 2004-05,2005-06
Top Performer Award, 2003 Intelligroup
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