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OBJECTIVESkilled and qualified candidate who is seeking a Phlebotomy or related positionSKILLS: Draw blood using venipuncture and capillary puncture techniques Collect, label, and process blood and all specimen accurately Maintain patient confidentiality Prepare and maintain detailed records of patient interactions in the electronic medical records (EMR) Operate and maintain phlebotomy equipmentLanguages:English FluentSpanish Limited Working ProficiencyEDUCATION & CERTIFICATIONSUniversity of South Florida, Tampa, FL 2010Bachelor s Degree in Environmental ScienceQAI Global Institute 06/2021 06/2024Certified Associate in Software Testing 2024CNA Training and Testing CenterPhlebotomy Certificate
Arizona College of Nursing
Student 2025 graduation date BSNEXPERIENCEPublixCustomer Service 04/2023-present Deliver customer service while preparing foods for customers Work quickly to deliver orders to customers Resolve customer complaints while cleaning the areaAmazon, Tampa, FL 04/2020 - 10-2023Customer Service Agent Performed customer service duties while editing and processing orders Handled a heavy volume of conflict resolution and de-escalations strategiesSpectrum / Charter Communications, Tampa, FL 11/2018 - 04/2020Customer Service Agent Delivered exceptional customer service and created overall success for the company
Answered inbound calls and assisted customers with billing, concerns, or product issues
Established positive rapport with customers through listening patiently to their needs and concerns Used problem solving abilities to troubleshoot and resolve billing issues
Followed procedures and met all metrics for effectively assisting customers |
