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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Westminster, MD Street Address
WORK EXPERIENCEAt home peer counseling, Priceless HeartsNovember 2023 - PresentAnswer phone calle from recovery and mental ines clients. Help stop them from relapse and or calm them down from anxiety oFpanic. And be a listening ear.Customer Service, City groupMay 2018 - February 2020Answer phone calls for customer service of cliente with credit cards, Inbound calls of complaints and help with their credit cardand services. Also sales of home equity leans.Certified Med Tech, United cerebral palsyJune 2012 - April 2018+ Administered medications accurately while adhering to safety protocols and guidelines.+ Managed electronic health records to ensure accurate documentation and streamlined patient information accessibility.+ Implemented patient safety protocols to minimize risks and enhance overall patient eare quality.+ Monitored patient conditions continually to detect changes in health status and respond effectively+ Assessed vital signs systematically to evaluate patients health status and guide treatment decisions.+ Patient care, daily needs (bathroom, shower, cook, help eating, and clean their homme)+ Spend Ion I time with patients according to care plan+ Went on cuttings and provided transportation to and from doctor appointments.Corporate manager / Operations manager/ Office manager/ Payroll Clerk, 2nd Chance Bail Bonds(oversee 13 counties)July 2011 = January 2018+ Implemented staf training programs to enhance skills and improve overall team performance,+ Led cross-functional teams to achieve project goals and foster a collaborative work environment.+ Managed departmental budgets to ensure financial efficiency and resource allocation.oversaw compliance with regulatory standards and internal policies to maintain operational[Administered payroll processes to ensure timely and accurate employee compensationOptimized existing processes to increase efficiency and reduce operational costs.Enforced state regulationsCustomer ServiceCollections of payments owedInbound and Outbound calsSchedule appointmentsReported all tasks and daily reports to Company (OWNER)Managed 15 offices15 office managers reported to me daily (beginning and end of day)+ Bond Review+ All paperwork completed and filed in organized cabinets+ All check-ins weekly of clientsLicensed Cosmetologist, Privately owned/ River City BarbershopAugust 2004 - June 2010+ Performed meticulous nail care services to enhance the appearance and health of clients nails.+ Administered effective skin treatments to improve skin conditions and promote overall kin health+ Oversaw daily salon operations, ensuring a high standard of service and efficient workflow.+ Executed creative coloring services that matched client preferences and enhanced their style.Facilitated client consultations to understand their beauty needs and provide tailored recommendations.Applied advanced hair cutting techniques to achieve desired looks while maintaining hair healthBuia strong and reliable clienteleCurrently providing traveling in home services to regulars.EDUCATIONUniversity of Maryland Global Campus2024-currentCertificationClinical and Mental HealthWashington County Tech2002-2004VocationalCosmetology license and general courses to graduateHigh SchoolWilliamsport High School2000-2002DiplomaMerit high School classesSkillsArt Design, Case Management, Cleaning Experience, Cooking, Cosmetology, Crisis Intervention, Customer Service,Customer Service Sales, Data Entry, Dependable, Employee Training, Follow Up Skills, Gardening, In home care, InboundCalls, Leadership Development, Management Skills, Mental Health, Office Management, Outbound Calling, Patient Care,Peer counseling,Psychology, Punctuality, Quick Learner, Statistics, Strong Work Ethic, Substance-Related Disorder, Teamwork, Determination