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Click here or scroll down to respond to this candidateRFCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Miami, FL Street Address
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working eectively unsupervised and quickly mastering new skills. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Multi-Line Phone SystemsData GatheringPhone and Email EtiquetteIssue EscalationInvoicing and BillingComputer SkillsCustomer ServiceFiling and Data ArchivingMeticulous Attention to DetailDecision MakingTime ManagementMultitasking and PrioritizationData EntryMicrosoft OceSchedule ManagementAccount Information ReviewLive chat supportWalmart RemoteResolution Coordinator III07/2023 - CurrentAnswered, screened and processed high volume of calls, emails, and chats with call management system and web-based communications. Resolved customer inquiries, questions and concerns to consistently oer quality service and meet performance benchmarks.Coordinated with other supervisors, combining group eorts to achieve goals.Conducted a thorough investigation on accounts that showed potential suspicious activity.Used multiple data sources to derive end-to-end fraud performance metrics.Made recommendations for closing accounts and performed associated follow-up.Kept records of customer interactions or transactions, thoroughly recording details of inquiries.Remained calm and professional in stressful circumstances and eectively diused tense situations.FirstService Residential Miami, FLProperty Management Assistant /FrontDesk Associate02/2021 - 07/2023Answered phone calls and emails to respond to customer inquiries and transferred calls to appropriate sta members.Cultivated professional relationships with guests, improving customer retention through coordinated service.Trained newly hired employees on front desk procedures and business operations.Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.SummarySkillsExperienceDrove integrity of accounting information by recording, verifying and processing accounts payable and accounts receivable transactions according to standard protocol.Maintained important les, running reports, developed spreadsheets and delivered updates on occupancy and revenue.Provided administrative support to coworkers, taking on additional tasks during high-volume periods.Veried outdated data and implemented necessary changes to records. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Responded to customer issues to provide immediate resolution and improve retention.Coordinated appointments, meetings and conferences. Managed oce supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times. William H. Turner Technical Arts High School Miami, FL High School Diploma05/2019Education and Training |
