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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Yvette way PHONE NUMBER AVAILABLEBraselton, Ga Street Address EMAIL AVAILABLEObjectiveTo broaden my knowledge and skills by establishing long term employment in a friendly environment helping to service others.ExperienceLead bartender/lead serverBuffalo Wild WingsApril 2023- May 2024-(Maternity leave)Metairie, LATraining and Mentorship- Guiding new customer service representatives on policies, procedures, and best practices.Collecting customer feedback to help improve quality and services.Performance Metrics- Meet or exceed performance targets related to customer satisfaction, response time, and issue resolution.Handling customer complaints and resolving issues efficiently to ensure customer satisfaction.Working with sales, technical support, and other departments to address customer needs effectively.Mortgage Loan Closer (Remote) March 2021- April 2023HomePoint FinancialAnn Arbor, MIReview loan files and title commitments to ensure loans are ready to closeActing as an intermediary between all parties involved in mortgage loan transactionsPrepare final documentation and mortgage-closing packages for conventional, government and home-equity loansEnsured compliance with company policies and regulatory requirements while completing loans accurately and efficientlyMortgage Loan Funder/ Managerial assistantJune 2019- March 2021Equity Prime MortgageAtlanta, GAEnsure precise and successful completion of wires to titleReview and verify that loan funding packages are completed accurately and efficientlyWorks with closers and funders on the wires outstanding report, and funded not received reportCommunicate effectively and professionally with management, peers, and customers both within the organization andexternally with vendorsMaintaining files, documents, and records, as well as preparing reports.Serving as a point of contact between the manager and other staff members, clients, and external parties.Maintaining confidentiality of sensitive information and handling it with discretion.Assisting in project management by coordinating tasks, monitoring progress, and preparing project-related documents.Handling emails, phone calls, and other forms of communication on behalf of the manager.Inbound Processer/Inbound StowerMay 2018-June 2019AmazonBraselton, GAAssisted with all warehouse tasks as need such as the physical inventory processCleaned and maintained the warehouse in compliance with OSHA safety standardsGuaranteed products were produced on time and good quality to achieve production requirementsInspected items for damages, then scanned and stowed to ensure virtual and physical locations are accurate to prevent inventory overages or shortagesProvision on Demand SupervisorAugust 2015- May 2018Aramark -The University of ToledoToledo, OHAssured customer satisfaction by resolving customer inquiries and complaintsCreated weekly schedules based on hourly budget, forecasted sales and workflowOrganized workflow and ensured that employees understand their duties and delegated tasksRigorously follows OSHA and Health board codes, submitted physical inventory count reports and performance reportsSkills and area of expertiseMicrosoft Office (Excel, Word) Encompass SoftwareExceptional Verbal and Written Communication POS SystemProblem Solving Data EntryTime Management Excellent Customer ServiceDetailed Oriented Code of Conduct and EthicsOrganizational MultitaskingTeamwork Goal OrientedLeadership Supervisor |
