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Click here or scroll down to respond to this candidateCandidate's Name
I am proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. I have experience using these programs to create and edit documents, spreadsheets, presentations, and emails. I am also familiar with using Microsoft Office to track and manage data, create presentations, and communicate with colleagues.In Word, I am able to create and edit documents of all types, including letters, reports, and presentations. I am proficient in using the various formatting tools, such as fonts, styles, and tables, to create professional-looking documents. I am also able to use Word\'s advanced features, such as mail merge and macros, to automate tasks and create more complex documents.In Excel, I am able to create and edit spreadsheets of all types, including financial statements, budgets, and forecasts. I am proficient in using the various functions and formulas to calculate data, create charts and graphs, and analyze data. I am also able to use Excel\'s advanced features, such as pivot tables and macros, to perform more complex data analysis.In PowerPoint, I am able to create and edit presentations of all types, including slide decks, presentations, and training materials. I am proficient in using the various design tools, such as themes, layouts, and images, to create visually appealing presentations. I am also able to use PowerPoint\'s advanced features, such as animations and transitions, to create more engaging presentations.In Outlook, I am able to manage my email, calendar, and contacts. I am proficient in using the various features of Outlook to stay organized and communicate with colleagues. I am also able to use Outlook\'s advanced features, such as rules and tasks, to automate tasks and manage my time more effectively.I am confident that my Microsoft Office skills would be an asset to any Supply Chain Manager position. I am a highly skilled and experienced user of Microsoft Office Suite, and I am confident that I can use these skills to help any organization achieve its goals.Kansas City, KS 66102EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am seeking placement with a company that offers opportunity for advancement and stability. I have six years ofcustomer service experience and go above and beyond to make a difference with every customer interaction.Authorized to work in the US for any employerWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceT-Mobile Customer Service RepresentativeT-Mobile-Kansas City, MODecember 2020 to June 2024Retention department,account services inbound outbound CSR - Customer Service RepresentativeSpring Venture Group-Kansas City, MOOctober 2023 to February 2024Home Health AideRose lands-Kansas City, MOMay 2016 to April 2022I took care of my grandmother for 5 years but I had to go through a company. Human Resources SpecialistHumana-Kansas City, MOJanuary 2020 to December 2020handling high volume calls regarding website healthcare plans,insurance Boys and Girls ClubBoys & Girls Clubs of America-Kansas City, MOJanuary 2016 to November 2020 Provide direct supervision and lead a group of children in the program. Ensure the safety and well-being of participants by; knowing participant locations at all times, making participants aware of and enforcing appropriate safety regulations and procedures, applying appropriate behavior management techniques, and maintaining all program equipment and facilities. Implement group activity plan; preparing materials, activities, and environments Consistently demonstrate positive interaction with all children; talk to them and treat them with dignity and respect. Help children to develop a positive self-esteem and sense of self-worth Adhere to all processes, procedures, rulesDispatcher/Customer Service RepresentativeRAILCREW XPRESS-Lenexa, KSJune 2016 to January 2020Dispatching drivers on different trips from multiple railroad companies. Contacting railroads to find conductors and crew members. Calling hubs to get exact location of pick up and drop offs with exact times that driver arrived. Also build trip from the railroad companies. General ManagerRiverside Nursing Home-Riverside, MOFebruary 2018 to August 2019Material HandlerManpower-Kansas City, MOJanuary 2016 to March 2017Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory. ... Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product. Documents product shipment by recording units shipped. Customer Service Representative reviewerUS Bank-Overland Park, KSMarch 2014 to 2016ResponsibilitiesAnswering incoming calls and assisting customers with questions and concerns related to their credit card accounts.Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services.Effectively utilizing system applications to achieve desired outcome. Documenting required information via system applications. Retaining product and process knowledge.Customer Care RepresentativeUps Call Center-Overland Park, KS2011 to 2014 Handle Human Resource inbound calls from Ups employees Approve/ deny insurance claims and renewing insurance Answering customers concerns professionally and efficiently Routing Calls to appropriate departments for the insurance claims Customer Care/Sales RepresentativeSprint-Olathe, KS2010 to 2011 Handle inbound calls for client AT&T/U-Verse Routing Calls to appropriate departments Answering customers concerns professionally and efficiently Making follow up calls on accounts when necessary Using consultative sales skills to educate the customer on competitive pricing information and assist the adding services to their account.Customer Service Representative-InternshipTwelfth Street Heritage-Kansas City, MO2007 to 2009 Assist customers with home purchasing paperwork Answering calls, filling out paperwork, data entry duties Assist CEO with all major job dutiesEducationHigh School Diploma in Criminal JusticeMissouri Western State University - Saint Joseph, MO 2009 to 2009Skills Human Resources Payroll Negotiation Pricing Purchasing Materials Handling Software troubleshooting Windows Salesforce Workday Underwriting Help desk Remote access software VPN ServiceNow SCCM Active Directory Medical coding Security Customer service Live chat Epic Help desk Windows Heavy lifting Social listening Negotiation Relationship management Remote access software Software troubleshooting Automotive diagnostics ServiceNow Working with people with disabilities Telehealth Serving Retail sales Addiction counseling Discharge planning Patient assessment Crisis management Social work VPN CRM software Active Directory Zendesk SCCM Sales Property leasing Fair Housing regulations Data entry Organizational skills Phone etiquette Communication skills Conflict management Administrative experience Microsoft Office Upselling Underwriting Cold calling Inside sales Outbound sales Customer relationship management Banking Hospitality Direct sales Outside sales Insurance sales Telemarketing Pricing Marketing Salesforce B2B sales English Behavioral health Addiction counselingCertifications and LicensesForklift CertificationDriver's LicenseLicensed Clinical Social WorkerLPCClass EAir Brake EndorsementQMHP CertificationCPR CertificationNon-CDL Class CASE CertificationASE Parts Specialist CertificationAssessmentsBasic computer skills ProficientMay 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientCase management & social work ProficientFebruary 2024Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teamsFull results: ProficientRetail customer service ProficientMay 2022Responding to customer situations in a retail setting Full results: ProficientProtecting patient privacy ProficientMay 2022Understanding privacy rules and regulations associated with patient records Full results: ProficientWarehouse safety ProficientAugust 2022Using safe practices in a warehouse settingFull results: ProficientCall center customer service CompletedMarch 2022Demonstrating customer service skills in a call center setting Full results: CompletedSales skills ProficientMarch 2022Influencing and negotiating with customersFull results: ProficientMedical receptionist skills CompletedSeptember 2022Managing physician schedules and maintaining accurate patient records Full results: CompletedWork motivation ProficientMarch 2022Level of motivation and discipline applied toward work Full results: ProficientAdministrative assistant/receptionist CompletedMarch 2022Using basic scheduling and organizational skills in an office setting Full results: CompletedWork style: Reliability CompletedFebruary 2024Tendency to be reliable, dependable, and accountable at work Full results: CompletedWork style: Reliability ProficientMay 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientWork motivation ProficientJanuary 2021Level of motivation and discipline applied toward work Full results: ProficientCustomer service CompletedAugust 2020Identifying and resolving common customer issuesFull results: CompletedHome health aide skills ProficientFebruary 2024Providing care to patients in a home settingFull results: ProficientCustomer focus & orientation CompletedMarch 2022Responding to customer situations with sensitivity Full results: CompletedSales skills ProficientJanuary 2021Influencing and negotiating with customersFull results: ProficientMedical billing CompletedMarch 2022Understanding the procedures and forms used for medical billing Full results: CompletedAttention to detail CompletedMarch 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: CompletedScheduling CompletedMarch 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: CompletedDelivery driver ProficientFebruary 2023Interpreting instructions or signs and solving problems Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
