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Carlos Marquel CedeoEmail: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLE Location: Southwest Street Address , United StatesProfessional SummaryDynamic and results-driven Technical Program Manager and Senior Scrum Master with over 20 years of experience in leading complex software delivery projects across industries. Proficient in Agile methodologies such as Scrum, Kanban, XP, Lean, and SAFe. Adept at delivering digital solutions to improve customer experiences across marketing, finance, and operations. Skilled in managing cross-functional teams and facilitating Agile transformations, resulting in significant productivity gains and operational efficiency improvements. Strong strategic thinker committed to continuous improvement and the successful adoption of Agile and Lean practices.Skills & ExpertiseAgile Methodologies: Scrum, Kanban, XP, Lean, SAFe 4.5, SAFe 6.0Agile Tools: Jira, Azure DevOps, Rally, ConfluenceProject Leadership: Leading large-scale Agile transformations and cross-functional teams for global organizationsDigital Transformation: Enhancing business operations through enabling technologies, with a focus on Fintech and digital platformsUsability Testing & User Experience: Improving user experiences through app development and usability testingCoaching & Mentoring: Proven ability to coach and mentor Scrum Masters, Product Owners, and teamsCommunication & Stakeholder Management: Strong interpersonal skills, fostering collaboration and transparencyContinuous Improvement: Implementing continuous improvement strategies for enhanced project deliveryCertificationsSAFe 6.0 Advanced Scrum Master  Scaled Agile, 2024SAFe 4.5 Certification  Scaled Agile, 2018Agile Coach Certification  ICAgile, 2015Certified Scrum Master  Cprime, 2016Project Management Professional (PMP)  PMI, 2000EducationBachelor of Science, Business Information Systems  University of Phoenix, 2000Associate Degree, General Studies  Central Texas Community College, 1998U.S. Army Primary Leadership Development Course  General George S. Patton School, 1991Professional ExperienceSenior Scrum Master / Technical Program Manager VISA Inc.April 2019  August 2024Directed five software delivery teams, boosting productivity by 30% through Scrum and Kanban.Led the global implementation of Rapid Dispute Resolution (RDR), improving dispute resolution by 25%.Established Agile workshops and a Center of Excellence, enhancing Agile practices by 40%.Mentored teams, improving Agile maturity by 35% and creating more efficient teams.Senior Scrum Master / Agile Coach DisneySeptember 2018  February 2019Facilitated Agile ceremonies, increasing team productivity by 30%.Managed product planning for Enterprise Consumer Data Products, boosting delivery speed by 20%.Enhanced communication between cross-functional teams, reducing project delays by 30%.Scrum Master / Agile Coach ADPApril 2017  June 2018Coached 22 software delivery teams, improving team performance by 30%.Implemented Agile practices, reducing time to market by 15% and increasing customer satisfaction by 20%.Reduced project bottlenecks by 40% through effective sprint planning and retrospectives.Agile Coach / Scrum Master BeachBodyJuly 2014  April 2017Led six software delivery teams, improving delivery speed by 30% and code quality by 25%.Increased Agile adoption by 35% through workshops and transformation programs.Boosted performance metrics by 40% by implementing Agile best practices.Senior Project Manager VXI Global SolutionsJanuary 2010  March 2014Managed global software delivery teams with a 100% on-time completion rate.Led HSBCs project server upgrade, saving over $20 million and improving system performance by 30%.Enhanced data transfer efficiency by 40% using Agile methodologies.Additional ExperienceNational Project Manager Nuance Communications-DictaphoneInfrastructure Project Manager Ameriquest MortgageU.S. Army, Special Weapons and CommunicationsLanguagesEnglish (Native)Spanish (Native)Greek (Professional)Italian (Limited)Key AchievementsDelivered Agile transformations, boosting team performance by up to 40%.Spearheaded global projects for major financial institutions, saving millions and improving operational efficiency.Established Agile Centers of Excellence, driving widespread adoption of Agile principles.