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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Lowfield DriveGermantown, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEUnited States CitizenProfessional SummaryOperations Management and Quality Assurance Expert with over a combined total of 13 years of experience in the Healthcare operations management and quality assurance aspects throughout each of my past careers working experiences. I have been fortunate enough to have had the opportunity to have worked in a few different capacities in both the commercial industry and privatized sector.Professional ExperienceEnvironmental Services Assistant Director June 2022 to PresentJ&J Worldwide Services, Inc. - National Institute of Health - Bethesda, MDProvided ongoing assistance EVS Dept. leadership with creation of NIH, CC MMESD Monthly Linen Reports as it directly relates to the laundering of Hospital Linen, the Delivery of Clean and Soiled Linen to and from the Laundry Facility which in turn supports the final distribution of clean linen all throughout both NIH Bldg. 10 and NIH Bldg. 65.Selection, training and supervision of housekeepers, floor technicians, lead persons and supervisors.Counsel employees on deficiencies in performance and attendance.Coordinate and document weekly environmental rounds (joint meetings conducted with QA Team and J&J weekly inter-departmental supervisor meetings)Responsible for the purchase/maintenance of all floor and carpet care equipment. Ordering all cleaning and office supplies.Responsible for assisting with payroll questions from administration and or/discrepancies to include those of staff and administrators for a total of approximately 70 Daytime hourly associates FTEs, although approximately 170 Associates total to include all 3 Shifts, Daytime, Evening, and Over-Night Shifts.Participation in the interview, selection, and training processes of new hourly associates, Supervisors, Assistant Directors, and Directors, (Currently attended numerous interviews being conducted for current applicant search for the replacement of current EVS, evening Assistant Director currently pending and Director position current replacement for new appointee is TBA and is occurring for the near future prior to start of new year 2024.Led my Supervisory team with guise of EVS Department Director to create and revise interdepartmental SOPs ensuring that the implemented policies and procedures implemented by the EVS Dept. is always being done so with a high level of quality when achieving the desired result from EVS Associates ensuring that they are properly trained and obtain a clear understanding of the principles being communicated by the SOPs in place that ensure a high level of quality services are being demonstrated by Hourly Associates throughout the entire operation, successful implementation of the SOPs desired result is based on the level of training staff are receiving in addition to the STARS occurrence reporting system, CCMMD email distribution list, and the daily inspections being conducted by QA team are all ways in which we were successful in ensuring that SOPs were being practiced properly according to standards set forth in SOPs. The QA team consistently works closely with EVS Assistant Director and Director respectively to ensure that all SOPs set forth by NIH and J&J Worldwide Services, (JJWWS), are being completed properly and use the various items previously mentioned are all controls in place with Government to ensure contractor is meeting their standards with great success.Worked closely and collaborated with the Government QA Specialist team weekly to ensure that multiple aspects of the monitoring of operations are done so with a focus on EVS hourly associates FTEs to ensure that they are closely following the best practices set forth by the NIH, CC SOPs regarding but not only limited to the disinfection of Inpatient areas, patient rooms, critical areas in the hospital designated as level IV and Level 5 areas. This was done so by demonstrating that they acquire a high level of understanding as it relates to SOPs specific instructions and safety practices which must be completed to most highly ensures efficient and effective disinfection and daily cleaning practices are being demonstrated throughout the entire facility daily.delivery of High Quality EVS services as required by the PWS and ensuring that all requirements of PWS are met and that the standard practices of operations monitored closely by EVS Supervisors, and EVS Assistant Directors on all shifts.Communicated directly with all administrative staff in all areas of EVS responsibility to include Unit Managers, Nursing Managers, and charge nurses on inpatient units and outpatient areas throughout the NIH, CC and all outpatient areas located in old Bldg. 10 ACRF. Disseminated and distributed various workloads for Morning and Evening shifts depending on current staffing levels and/or associate vacation schedules, maintaining work schedules and monitoring quantity and quality ofworkDeveloped and maintained quality measures and infection control standards in accordance with NIH SOPs per NIH HES, and MMESD Chief.Attended all EVS J&J Interdepartmental meetings, and numerous other joint Govt. QA and J&J meetings to include meetings with Safra Family Lodge Manager regarding weekly/ monthly updates regarding the level of EVS services being provided and whether or not a high level of quality was being achieved, met all issues non-complaint issues with Building Manager and exceeded customers expectations during the length of services I was responsible for providing to the NIH Bldg. 65 as the EVS POC for NIH Bldg. 65 front desk staff, Assistant Bldg. Manager and Head Bldg. Manager from months, 01/2022 to 01/202.Directed all Supervisors and Associates regarding all functions of the housekeeping departments at the main hospital (200 beds) and (93 Day Hospital stations, and numerous outpatient areas as well as the in-house Linen Department, staffed by associates of JJWWS and direct oversight of the Linen Dept. is conducted by Linen Supervisors and Linen QA. Total number of Linen Dept. FTEs - (10 Associates)Provided support to two additional Buildings located on the NIH Campus, building #65 the Edmond J. Safra Family Lodge a 32-room lodging facility available to NIH Clinical Patients and family members of patients conducted direct oversight of all day-to-day operations of the lodging facility to include the monitoring and successful distribution of clean linen daily throughout each days shift. The EVS associates provided the similar level of cleaning services experienced in a hotel and were exceptionally trained in paying attention to the closer and more precise types of cleaning which does not include the typical patient isolation safety precautions which are typically in place with the level of cleaning as it differs from the Inpatient cleanings which occur inside of the hospitals inpatient and critical Level IV and Level V areas.Assisted EVS Director in Preparation of capital and operational budgets as well as preparations for the annual CBA Negotiations with Union RepresentativesPersonnel selection, hiring, orientation, counseling, and discipline of EVS associates.Responsible for the implementation and documentation of quality controlto monitor hospitals cleanliness and patient satisfaction.Assist Director in developing budgets and ensure adherence.Followed Joint Commission, OSHA, Federal, State, and local guidelines set forth for conducting EVS Healthcare operations in the Hospital Facility,Responsible for day-to-day operation of the Housekeeping Dept. however worked very closely and managed coordination of collaborative efforts from both departments to include the NIH Maintenance Dept. and the NIH Bio-Medical Engineering Dept.,Meet Federal, State and County regulations concerning Building Conditions on Safety and Security of Patients, Staff and VisitorsDirect the overall cleaning functions of the Hospital, one 32 room Lodging facility for patients and family members of patients as well as a 3-level dormitory used to house current medical students completing their residencies at the NIH.Responsible for Linen Distribution to the Hospital NIH Bldg. #10, and Edmond J. Safra Family Lodge Bldg. #65.Recommended the purchase and ordering of Supplies to EVS Director.Personnel selection training and disciplinary process to cover Hospitals three shifts.Selection of Contractors/Vendors used to celebrate Housekeeping EVS Appreciation week.Personnel selection training and disciplinary process to cover Hospitals three shifts.Responsible for managing a total of 1,00,000 sq. ft to include total of five Bldg.s. #10ACRF and #10CRC, #60, #61, #65 for all buildings listed in the PWS for EVS.Union arbitrations and negotiations, space management planning, Inventory control, Analysis and investigation of quality trends, Monitoring operations, Create and revise SOPs.Supervised cleaning of many areas of hospital undergoing renovations of patient care areas, critical Level IV and Level V areas, office spaces, waiting rooms, laboratories all throughout the NIH, CC worked closely with NIH project managers to conduct construction progress inspections and ensure that the areas undergoing renovations were completed and turned over to EVS in a timely manner to coordinate and schedule terminal cleanings of the newly renovated areas throughout the hospital..Environmental Services Lead Supervisor January 2022 to May 2022J&J Worldwide Services, Inc. - National Institute of Health - Bethesda, MDI was assigned direct oversight of all employees who currently work in areas within the Hospital located on the B2, B1,1st floor levels of the facility to include most all outpatient areas of the hospital also to include the direct oversight of the lodging facility used for the patients and their families, the Edward J. Safra, Family Lodge. Was the Weekend Manager on Duty with no issues. Conducted QC inspections within my areas of supervision and tracked and compiled data for the monthly Family Lodge Linen Report and assisted with the monthly deficiency report which is submitted to J&J Corporate Headquarters and to NIH Government Materials Management Department as part of the Housekeeping Departments monthly deliverables. Fostered and maintained strong relationships with the Customers in all my areas of Supervision to include technicians, nurses, nursing managers and departmental managers ensuring that the Housekeeping Department maintained a positive rapport with customers. Worked successfully with all other Housekeeping Supervisors to ensure that communication was conducted effectively and to ensure that the information regarding the daily workflow and projects throughout the facility were passed from morning shift to the evening shift successfully daily. Attended all Departmental meetings with the Department Director and collaborated with Government Quality Assurance Inspectors to conduct weekly customer care meetings throughout the entire facility to ensure that the customers needs were consistently being met with a high success rate. Assisted the Director and Assistant Director with the coordination and scheduling of many floor care projects throughout the facility. Ensured that customer satisfaction throughout the entire facility was consistently high, overall successful by following up with customers daily throughout the areas being inspected as well as conducting recovery follow-up visits with customers when and if any complaints were ever received.Quality Control Manager/ Safety Manager August 2021 to December 2021 J&J Worldwide Services, Inc. - National Institute of Health - Bethesda, MDAssisted with the startup of the Housekeeping Department Quality Control program for J&J Worldwide Services at (NIH) National Institute of Health. Trained all Supervisors on the inspection process and how to correctly use the EV Pro Software application created by J&J Worldwide Services. Conducted daily and weekly inspections of all areas throughout the Hospital and the additional buildings which J&J oversees to include the lodging facilities used for the Doctors and Fellows; the Cloisters, as well as the lodging facility used for the patients and their families, the Family Lodge. Compiled all inspection data and created monthly Quality Control Report which was submitted to J&J Corporate Headquarters and to NIH Government Quality Assurance team to include the Chief of the Materials Management Department as part of the Housekeeping Departments monthly deliverables. Attended all Departmental meetings with the Department Director and collaborated with Government Quality Assurance Inspectors to conduct weekly customer care meetings throughout the entire facility to ensure that the customers needs were consistently being met with a high success rate. Assisted the Director and Assistant Director with the coordination and scheduling of many floor care projects throughout the facility. Assisted with the planning, coordination, and scheduling of many monthly Departmental training sessions. Create and Revise SOPs. Ensured that customer satisfaction throughout the entire facility was consistently high and overall successful by following up with customers daily throughout the areas being inspected as well as conducting recovery follow-up visits with customers when and if any complaints were ever received. Created interdepartmental inventory control measures with EVS Associates as it relates to all assigned cleaning supplies, cleaning chemicals and distribution of these EVS items mentioned ensuring that Associates were taking the proper amounts as well complying with proper storage practices of the items ensuring that they are not stored by associates in unpermitted areas of the NIH, CC. Implemented the Analysis and investigation of quality trends through the implementation of the first ever Quality Control Reporting process which was not ever practiced at NIH, JJWWS organization was not conducting Quality Inspections of the cleanings being conducted prior to my appointment at the position. Assisted in creating the first ever Quality Control EVS Operations program at NIH and worked with JJWWS Corporate team members with roll out introduction of the JJWWS EVPRO EVS quality inspection software application at NIH, CC Facility. Implemented training of all EVPRO software to all Supervisors on all shifts. Trained Supervisors on room inspection criteria and familiarized them all with the Apple iPad software application. Ensured that all Supervisors on all shifts were conducting quality inspections on all cleaned rooms within each shift and for all discharges being conducted throughout the NIH, CC, Assisted the Director with ensuring that our recent Joint Commission inspection in September 2021 was met with great success and that Housekeeping Department was able to pass successfully ensuring an additional 3 years before another inspection will be conducted in 2024.Legal Assistant/ Office Manager July 2018 to August 2021 Feldman & Associates, P.C. Rockville, MDResponsible for all daily administrative tasks at the office of a Law Firm practicing in the legal field with a focus primarily on Bankruptcy and Debt Collection. The Law Firm clients are numerous Banks, Credit Unions, Colleges and Universities. Responsible for the scheduling and management of all events on the Law Firm administrative calendar, to include all court appearances for four attorneys who practice in Maryland, Virginia, and Washington, D.C. Managed the coordination of IT support for on-site visits and scheduled the general maintenance for office equipment for support from technicians. I was the sole employee on site from March 2020, through August 2021, because the office was closed due to the Covid-19 pandemic. All the Law Firm staff worked remotely, and it was my responsibility to be the main point person of contact in office receiving and processing all documents from staff members and Attorneys daily throughout the duration of the entire pandemic until I left the organization in August 2021. Traveled to the homes of various attorneys to obtain original signatures for all legal documents which required official notarization. Responsible for ordering and stocking all supplies for the office, responsible for all processing of daily mail sent and received by the Law Firm. Managed all shipping of documents sent to court and clients as well as documents and payments received from clients and customers. Processed payments for the firm by phone and deposited payments into Firm Trust account, processed the monthly payments received on accounts and for payments received on settlements and debt pay offs. Processed invoices received by Firm and ensured that they were paid on a timely basis by working closely and following up with the Law Firm Accounting Department. Participated in settlement negotiations working closely with defendants to obtain financial disclosures and was responsible for assisting in submitting all settlement offers and negotiations directly to the client. Handled multiple client requests, providing updates, and executing on the preparing and filing of many types of legal documents. Responsible for preparing all Wage Garnishment and Bank Attachment filings for the Law Firm and assisted in the preparing and eventual filing of many types of legal documents to ultimately be filed in all courts located in Maryland, Virginia and Washington, D.C.Real Property Appraiser July 2017 to August 2018City of Alexandria, VA - Alexandria, VAResponsible for the residential west end of the city of Alexandria, Virginia. Tracked, coded, and inspected all sales throughout this region of the city during the past year and input that information into the citys computer database system. Determined the current years residential land values and building improvement values which in turn directly applies to the property owners assessment. Completed the valuation of all residential properties within 50 residential neighborhoods throughout the west side of the City of Alexandria. Real Property Taxation and Assessment operations management and quality assurance responsibilities conducted by all Department members by the required attendance to the annual review board hearings to dispute appeals filed by numerous city and neighborhood residents all Board Appeal Hearings are led by the City of Alexandria, VA Finance Department Chief.Chauffeur/Driver Operations Manager January 2016 to January 2020 RSTQ Transportation LLC - Rockville, MDResponsible for hiring, training, and certification of all licensed chauffeurs. Managed all aspects of clients satisfaction, ensuring that each clients needs are fully met and are completely satisfied. Responsible for preparing the fleet of vehicles, limousines, and buses daily in addition to ensuring that all vehicles pass all state required inspections and certifications. Scheduling appointments and assigning chauffeurs to each client as needed. Responsible for payroll and all Human Resource issues internally within the organization.Operations Manager/ Quality Assurance Brand Ambassador September 2016 to April 2017Polo Ralph Lauren Factory Outlet - Clarksburg, MDResponsible for the grand opening of a brand-new outlet mall. Managed all day-to-day operations of the 15,000 sq. ft. facility. Responsible for all inbound and outbound shipments using RF guns daily for all functions of the business operations. Planned and coordinated all aspects of shrink and loss prevention with Ralph Lauren Corporate headquarters. Monitored all CCTV daily and implemented a theft deterrence program with mall security to assist with the reduction of theft in the store. Handled all aspects of creating and coordinating associate schedules, processed all payroll and timecards daily. Hired and trained all associates, reviewed sales goals with District Manager and exceeded all sales goals. Exceeded all sales projections and grossed over $3.5M in sales over a six-month span. Additional experience in Retail operations, including training of lead hourly and hourly associates as well as monitoring and detailing reports to update and communicate current supply chain logistics situations and updates from warehouse inventory and monitoring all warehouse shipments to retail locations including the delivery of multiple deliveries of, shipped items received, monitoring and reporting shipment of items sent back to warehouse or items rejected by store manager due to missing, damaged, stolen, lost items all to be included on monthly reports. Also was responsible for all loss prevention measures and monitoring of CCTV security recording systems as well as worked closely with local Shopping Center Security Administration and Local law enforcement when issues of theft were required to be reported and/ or individuals prosecuted by the law, was responsible for implementing company directives on site in my retail location regarding the corporate directives and styles provided to Polo Ralph Lauren Brand Quality Assurance Ambassadors in the store who would include all General Managers and Store Managers, merchandising, sales goals of 3 million dollars were set by Corporate and our initial goal was surpassed with an annual revenue for the grand opening of, and space management and inventory management at various Ralph Lauren Polo retail store locations in the DMV Region and Quality Assurance Retail experience with on-site facility and merchandising inspections conducted by Regional Managers and Ralph Lauren Corporate Sales Director and Corporate Marketing Director as well as being responsible for submitting monthly reports to corporate HQ.Operations Manager August 2012 to September 2016 Crothall Healthcare - National Institute of Health - Bethesda, MDManaged a 200-bed facility and conducted oversight of an average of 30-40 room checkouts total per shift to include outpatient and inpatient areas of the Hospital Facility. Also, previously managed 50 hospital housekeepers on first shift, and managed 35 hospital housekeepers on second and third shift. Coordinated employee daily schedules, ordering and distribution of all supplies and projects throughout the 1,000,000 sq. ft. facility. Managed operations at the Edward J. Safra Family Lodge, a 34-room lodging facility and assisted with operations at the Childrens Inn which are both operated based on a hotel emulated philosophy and are both located on the NIH campus and is provided for patients family members. Is extremely proficient in establishing and maintaining customer-focused relationships as well as motivating and inspiring while maintaining accountability with all housekeeping associates. Trained and experienced using many different types of Ultra-Violet Light disinfecting equipment including (TRU-D). Oversight of daily cleaning, all cycle cleaning, and quarterly cleaning for all clean room/ sterile areas of the N.I.H. Clinical Research Center. Highly experienced with cleaning & disinfecting all types of isolation precautions including contact, respiratory, airborne and enhanced cleaning of isolation patient areas. Created floor care and project tracking databases, as well as many different types of cleaning log forms and counseling documents within the Housekeeping Dept. Worked very closely with staff and administration to prepare and meet all monthly state inspections, including Joint Commission visits with great success in a union environment. Managed all disinfecting daily of the Bio-Containment unit where patients with any enhanced airborne diseases are housed to include Covid and Ebola patients. Trained all hourly associates on policies, procedures, and best practices to work inside the Special Clinical Studies Unit (S.C.S.U.) At the N.I.H.Property Manager January 2009 to January 2011 Politz Enterprises INC. - Frederick, MDManaged 18 privately owned residential properties in both Frederick and Washington Counties, Maryland. Oversaw complete maintenance of all properties inside and out. This included renovating existing and newly purchased rehab properties to contribute to re-gentrifying local communities. Coordinating electrical and plumbing standards to ensure state code standard are met.Operations Manager July 2005 to May 2006 Shady Grove Adventist Hospital - Rockville, MDManaged 15 hospital employees on second shift, coordinated all housekeeping employee hiring and training. Oversight management of Shady Grove Hospital, and off-site offices and surgical center. Environmental Ops Manager/Liaison to chief hospital director and relevant administrators. Orchestrated staff schedules, inventory lists, stocking, and ordering supplies. Worked with staff and administration to prepare and meet all monthly state inspections with great success.EDUCATION:Lycoming College Williamsport, PABA, CommunicationsCERTIFICATIONS: CPR/AED; January 2018PERSONAL ACCOLADES:Head Boys' Lacrosse Coach January 2009 to December 2012 Montgomery County Public Schools - Germantown, MDHead Coach of both the Boys Lacrosse teams JV and Varsity 45 players enrolled in the 9-12 grades. Responsible for mentoring the academic and athletic success of all students.Co-Founder and Director January 2005 to December 2010Paul Rabil's Upper90 Lacrosse, LLC Germantown, MDEntrepreneurial creator of innovative approach to coaching indoor and outdoor lacrosse camps, clinics, leagues and club teams to Boy's and Girl's ages 6-18 throughout Montgomery County, MD and Washington, D.C. |
