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PHONE NUMBER AVAILABLE Scio, OREMAIL AVAILABLE View LinkedInResults-driven Senior IT Program Manager with comprehensive experience in developing business systems, business continuity, disaster recovery processes, and organizational infrastructures that drive productivity, efficiency, and strengthened fiscal success.Value AddedExtensive experience in leading and managing highly visible, complex technical projects and cross-functional project teamsTakes ownership of assigned projects and seeks collective team success in meeting aggressive project objectivesExpertly identifies opportunities to enhance corporate image, expand market penetration and strengthen operationsEmbraces emerging business needs and adapts to changing organizational and strategic goalsDemonstrates proficiency in Cloud Based, SaaS, e-commerce, CRM, IT Infrastructure, and Agile/Waterfall project managementAreas of ExpertiseWeb Development Projects System Analysis Business Analysis Change Management Project Management/Planning Supply Chain AWS Cloud Technologies Budget/Expense Management Organizational Management Creative Problem Solving Customer/Client Relations Vendor Management RFP Proposals Recruiting Team Leadership/Management Cross-FunctionalCollaborationTYLER TECHNOLOGIES Scio, ORProject Manager 06/2022-06/2024Project Management scope to optimize platform for the Tyler Technologies Data & Insights Division for the certification of staffs access into the CJIS (FBIs Criminal Justice Information Systems) data.Working with HR in the development of processes to ensure that staff have met the requirements for access.Gap Analysis of CJIS to the existing NIST &FedRAMP Controls mappingProject Management oversight of the TIRe (D&I Operations team) JIRA backlogProject Management oversight of the Security Teams Confluence pages clean-upGap Analysis of the NIST FedRAMP Rev 4 to Rev 5 Moderate ControlsJIRA & Confluence oversight.KFORCE Portland, ORSenior Project Manager Holland America Group 08/2021-03/2022Optimize platform onboarding of staff for SailPoint ImplementationAlignment of platform plans to roadmap i.e., budgets, resources, dependencies etc.Defined platform metrics, communicated progress, exceptions, and trends to management.Communicated scope, project roadmap, priorities and key delivery status to project stakeholders and business teams.Results supplied to program management utilizing data metrics using excel.Identified and managed platform risks and exceptions.Identify gaps in legacy system that will not be replaced by SailPoint.CIRIUM Portland, ORSenior Program Manager 10/2019-04/2021Monitoring progress on deliverables across multiple scrum teamsCoordinate schedule for cross team integration testing and customer facing demosCoordination of infrastructure tasks with Team Site Reliability Engineer and Team ArchitectCoordination of infrastructure tasks as required by corporate infrastructure teamGather and collate team delivery of data metrics in the AWS environmentApplication development, implementation and transition into the AWS Cloud environmentProvide oversight into the RELX cyber security platformOptimize platform onboarding processes to mitigate the impact of project constraints.Alignment of platform plans to roadmap i.e., budgets, resources, dependencies etc.Defined platform metrics, communicated progress, exceptions, and trends to management.Communicated scope, project roadmap, priorities and key delivery status to project stakeholders and business teams.Identified and manage platform risks and exceptions.Proposed mitigation of risks and resolution to exceptions of large scope within the overall project delivery workflow.Monitor and report on project risksMaintain prioritized Milestones and link to ongoing workManage working processes and agreements across teamsDrive alignment between stakeholdersEnsure internal tools developed for trouble shooting, validating, monitoring, and alerting on processes for customers.OPEN SYSTEMS Portland, ORSenior Project Manager CDK Global 03/2019-04/2019Identified project goals, scope, resource mix, budget, execution workflow, dependencies, DRIVE matrix, tracking/ measurement model, communication plan, change management, risk mitigation, and governance for the FORTELLIS Platform.FORTELLIS application was being developed in the AWS cloudExecuted and tracked project against set goals, timelines, committed results, quality gates, and performance KPIs.Followed effective processes to optimize delivery within an agile environment.Identified, escalated conflicts and resolved platform issues.Provide status updates to project team per governance model as well as cross-organizationIGNW Bend, OR/Portland, ORSenior IT Program Manager Redhawk Network Security(contract) 10/2018 12/2018Coordinate and establish project timelines and goal points such as kick off meetings, project status updates, deadlines, project deployment goals and project plans.Coordinated with sales and sales operations to review and manage delivery timelines for new projects.Documented all stages of the project including, but not limited to, goals, timeline, deadlines, Management of Portfolio (MoP), deployment plans, incident response, and troubleshooting requirements.Acted as the primary client contact and liaison from project inception to final deliverable.Consistently and clearly communicate project updates, requests, challenges, and timelines with clients.Identified out-of-scope requests and work with clients to document requirements for a Project Change Request.Manage Redhawk resource scheduling, constraints, and workloads.Create realistic and proper expectations with client and Redhawk resources.Working directly with clients to coordinate, plan, and maintain project timeline throughout the project lifecycle.PORTLAND PUBLIC SCHOOLS (PPS) Portland, ORSenior IT Program Manager/Project Manager III 4/2013 6/2018Led and directed medium- to large-scale projects with schedules greater than three months, budgets exceeding $1 million, complex project scopes, and multiple customer groups; concurrently managed multiple project teamsIdentified, procured, and deployed all technologies for PPS Bond schools; inclusive of supply chain management, vendor management, and coordination of both construction PMs and Bond School administration.Steered and coordinated cross-functional team of IT and construction PMs in designing infrastructure of each PPS Bond School; included computer labs, networking, VoIP requirements, identity/access management and cyber security infrastructureManaged development of PPS data warehouse and system integration packagesResolved issue escalations and cultivated productive working relationships with stakeholders in support of District objectivesManaged integration of COTS packages with PPS applications/data warehouse, as well as PPS custom software applications, in a cloud based, Agile environmentProvide senior management data metrics on projects utilizing excelProject Management lead in building the Portfolio Management intake process that resulted in the PMO framework for PPS.Managed and implement change management protocols for the implementation/upgrades to security patches.Conducted, managed, implemented a district wide Asset management inventory, negotiated leasing model of technologySpearheaded and implemented internal controls and processes for the Project Management OfficePlayed an integral role in defining business continuity and disaster recovery processesSTATE OF OREGON Salem, ORSoftware Implementation Project Manager ODOT Bentley Upgrade Project (Contract) 4/2011 4/2013Led and developed Agile projects identifying scope, timeline, budget, resources, and communications; successful delivered Bentley software upgrade to ODOT engineering end users within project budget and scheduleGathered and documented requirements to develop and execute Implementation PlanConcurrently led ODOTs operating system upgrade to Windows 7, requiring seamless communication between the two effortsXEROX CORPORATION Wilsonville, ORGlobal IT Project Manager (Contract) 3/2010 4/2011Deployed telephone, infrastructure, and network upgrades, in addition to providing services to internal Xerox customersApplied Xeroxs ITIL Service Lifecycle practices to identifying customer needs/IT requirements, designing and implementingservices into operation, and improving serviceLed and managed infrastructure deployment projects for Xerox business units; included hardware, security patches, server, and VoIP upgradesManagement of projects through Xeroxs Portfolio Management practices.STATE OF OREGON Portland, ORSR Program Manager DHS (Contract & FTE) 10/2006 8/2008Deployed Agency wide My-License applications in an Agile environment to manage Licensing processes throughout the Public Health Office.Produced and facilitated timely Steering Committee and DHS management status presentations, monthly status reports.Provided leadership to the project team during application launch and upgrade releases.Project Manager lead in establishing the Agile processes for the DHS Portfolio.Worked with Public Health departments to ensure a smooth process for the application success to achieve their productivity goals.STATE OF OREGON Salem, ORSR Project Manager DAS - (Contract) 2/2006 6/2006Contract position as the Project Manager with the State of Oregon, Department Of Administrative Services, Information Resources Management Division, General Government Data Center managing the complex process of transitioning the current technology of the DAS GGDC and other technology Sections (Data and Video Services (DVS), Technology Support Center (TSC), and other small technical units, into the new State Data Center (SDC) completed on Airport Road in SalemResponsible for ensuring that all network infrastructure was in place to support the technology that was being consolidated & relocated.Developed the final Project/Transition Plan and working closely with DAS Managers to monitor and provide oversight to the transition process and actual IT infrastructure move into the SDC.Provided project management, System/Business Analysis expertise and oversight for the movement of the DAS mainframe, servers, and applications, to the new SDC.Successfully ensured that DAS customer needs were met and continuity between IT service arenas were maintained during the transition period.KAISER Portland, ORSR Project Manager (Contract) 9/2005 11/2005Two projects were off the shelf implementations for the Sunnyside Kaiser Hospital Menu Management and Kitchen Inventory and the other was a Point of Sale (POS) System.The third project was a Customer Complaint Application for the Health Plan. This project was piggybacked off of the development of the California CIWARS system. The California project was on hold, thus causing the delay in this project activity.Projects were managed utilizing Microsoft Project, Excel spreadsheets, Word processing and database applications.Established excellent working relationship with stakeholders, project team and vendors associated with each of the projects.DAVERCI Hillsboro, ORTechnology Manager - (FTE) 5/2004 5/2005Engineering Manager of (5) Software Engineers in the development of the Toccare System. The development of the application was in C#, utilizing the .NET and SQL Server environments. Developed and instituted QA Test cases.Technology Management of Davercis IT infrastructure, including Windows 2000, SQL Server, and .NET environmentsDevelopment of Business Continuity Processes and Procedures for the Project Team, allowing a streamlined deployment of theCompanys product line.Implementation of CRM processes to realign the Applications functionality to the customers business processes. Created Disaster Recovery processesDocumented and supplied data metrics to the Daverci leadershipAligned Business re-engineering processes to reflect the needs of the Clients Best Business Practices.Development & management of project related short and long-term goals.TITAN SYSTEMS Portland, ORData Center Manager - (FTE) 8/1996 8/2003Project technical lead in the design process and physical move of the Bureau of Land Management $100M Data Center co- location with the Forest Service. This included developing and implementing the re-engineering of both organizations business practices to maintain efficiencyResponsible for the integration, installation and support of the technology for the co-location of the Forest Service Data Centerand the Bureau of Land Management were in alignment to their Agencies SOPs.Provided exceptional technical leadership and project management for the BLMs Operations DepartmentManaged BLMs infrastructure including security patches, infrastructure upgrades, server maintenance in alignment with the DCStandard Operating Procedures.Development of Customer Service strategies that included objectives, key initiatives, quality metrics, staffing plan and budgeting.Transformed a non-customer-oriented team in to a highly functional 24/7 365 customer directed team responsible for NOC and district support.Established Standard Operating Procedures for all job classifications, systems and environmental issues, for the Data Centers IT infrastructure.Established daily communications with end-users, management and clients, which led to an efficient and productive team environment.TITAN SYSTEMS contd Portland, ORData Center Manager - (FTE) 8/1996 8/2003Management of ESRI (GIS) Software upgrades, plotting routines.Utilizing the Remedy software, established reporting and tier one escalation processes.Management of Data Center Staff that included 5 System Administrators, 6 Computer Operators, Media Librarian, and Administrative Assistant. Additional management of 3 off-site staff Computer Operator, System Administrator and a Computer Technician.PMP Certification Review Course Project Management InstituteSmartsheet Certification Smartsheet, Inc.,Budgeting for Managers Portland Community CollegeComputer Science (Including Basic, FORTRAN, COBOL, C) Chapman UniversityBusiness Management and Accounting Linn-Benton Community & Central Oregon Community CollegeMicrosoft Project Visio Microsoft Office Suite Smartsheet ESRI (GIS) Software Windows NT Windows 7/10/2000 SCSM SQL .NET C# Veritas JIRA Confluence Remedy GroupWise Lotus Notes Active DirectoryProject Management Institute (PMI)NASA Technical paper MAGIC |
