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Day Phone: PHONE NUMBER AVAILABLE / Evening Phone: PHONE NUMBER AVAILABLE EMAIL AVAILABLEEMPLOYMENTHISTORYConcierge November 2022 PresentTeal Shores Senior LivingGreet visitors and check them in; answer the phones transfer or take messages and respond to residents calls. Distribute newspapers and packages to residents. Stock the Bistro and keep track of all sales; make sure to check emails on Outlook from the executive director, nurse activities director, and respond as soon as possible. Inform the kitchen of any resident meal changes; and page maintenance and nursing staff when emergency situations arise. Monitor security screens and main building entrance, make sure visitors sign in and out, and create a sign in and return log when residents leave the premises. Make sure the front desk is sanitized, vacuumed, and always kept clean. Also, make sure copy machines are on and always filled with paper.Concierge May 2021 October 2022Cedarhurst of Mequon Senior Living FacilityGreet all visitors upon entering the facility answer phones and transfer to the appropriate department; take messages and respond to residents questions; Make sure all RAs carried their pages and always responded; inform the kitchen of any resident meal changes. Assist executive director, nurse, and activity director with administrative assignments. Office Assistant/Program Manager July 2004 Jan 2018 UWM Graduate School Diversity and Opportunities Program Served as Program Manager and Front-Line Customer Service Representative for the UWM Graduate Schools Diversity and Opportunities Program. Liaison between departments and operating units in the resolution of the day-to-day administrative and operational problems. Providing administrative support to the Director of the Graduate Schools Advanced Opportunity Fellowships and Ronald E. McNair Program. Processed stipends and tuition payments for over 125 fellowship recipients annually. EMPLOYMENT HISTORY (Contd) Page 2Responsible for the efficient operation of the Office, management of its fiscal activities, prepared deposits as needed, maintained files and budget recordkeeping, and ordering supplies.Administrative Assistant August 1997 June 2004UWM School of EducationProvided administrative support to the Assistant to the Dean and Director of Development. Assisted with planning on and off-campus events; researched and gathered information from food and merchandise vendors and was the liaison person for campus facilities and community groups. Made deposits from merchandise and ticket sales, keeping accurate records, and reconciling to the ACL and UWM Foundation Reports monthly. Composed letters for the Director and scheduled meeting dates and appointments as needed. Customer Service Specialist and Supervisor June 1989 August 1996 Miller Brewing CompanyI served as front line customer service representative for the Tour Program and Gift Shop and was responsible for supervising the Gift Shops daily operations and maintaining computerized register system; and reconciling the cash drawers at closing. Redesigned the gift shop layout which improved space utilization and facilitated revenue growth exceeding $1 million in annual sales. Before becoming the lead customer service representation in the Tour Center Gift Shop, I served as Supervisor of the MBC Hospitality Program and instructed personnel on customer service techniques and standards. I created an information brochure describing the Hospitality Program, facilities, and services available to non-profit and civic groups in the community. Developed and implemented new policies and procedures to ensure groups received exceptional service while attending functions during the evening hospitality hours. Administrative Assistant/Office Manager June 1977 July 1996 UWM KLOTSCHE CENTER FOR PHYSICAL EDUCATIONManaged business office and assisted administrative staff with preparing annual budget, billing invoicing, requisitioning supplies, processed travel expense reports, processing payroll and data entering. Made weekly deposits and reconciliations of all transactions. Also implemented new policies and procedures which resulted in effective building operations. |
