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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYExperienced administrative/customer service specialist with over ten years of experience in business analysis, collections, and payment technology.Knowledge & Skills Areas Analytical Problem Solving Investigative Organizational Decision Making Multi-task Oriented Data Entry/Typing 80 WPM Compliance Technological Product Support Call Center Support Attention to Details Public Record Research Time Management Marketing Leadership Certified Microsoft Office User Specialist Credit Card Payments/RefundsPROFESSIONAL EXPERIENCEEntrepreneur/Small Business Owner, Kinetic Kosmetics LLC 03/19 03/23 Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives. Created business plans, reviewed sales, developed marketing strategies, oversaw daily activities, and identified business opportunities. Maintained thorough knowledge of products, risks, policies, guidelines, and regulations to provide customers accurate responses. Processed credit card payments and issued refunds. Tracked visitors behavior and discovered opportunities for optimization using web analytics. Worked with product developers to ensure the final product met certain requirements. Attended seminars, tradeshows, and pop-up shops for product recognition and networking. Sales and Services Distribution Associate, United States Postal Service 12/15 01/19 Performed a variety of sales and customer services at a retail window. Rented post office boxes, received rental payments, conducted reference checks, and completed related forms. Provided sales and customer service support by greeting customers and explaining store layout. Promoted products based on customer needs and provided additional information about product features, incentives, and services to the public. Maintained appearance of retail area by setting up, arranging, and replenishing displays, selling areas, work stations, storage areas and merchandise racks. Conducted product inventories by counting items on hand. Verified and recorded sales floor inventory. Brought inventory discrepancies and reports to the attention of management. Analyzed data reports using Google Sheets, Excel, and internal database storage systems. Emergency Medical Technician, 1st Response 03/13 12/14 Transported patients safely in an ambulance to a healthcare facility Monitored and observed patient during transport Provided first-aid treatment Reported patient observation to healthcare staff Prepared end-of-day reports regarding each patient Communicated effectively both orally and in writing Sanitized and cleaned vehicle and equipmentContract & Temporary Office Assignments, Staffing Agencies 01/09 04/11 Administrative Assistant, American InterContinental University 06/06 11/08 Provided analytic and specialized administrative support on consistently complex projects. Provided quality customer service and support for the Admissions Department. Investigated and analyzed reports and provided support for billing issues to internal teams for review or correction with business and QA teams. Implemented quality assurance on student enrollments. Responded to mass emails and completed data entry. Created bi-monthly corporate newsletters Processed credit card payments, refunds, and drafted daily reports. EDUCATIONAmerican InterContinental University Online 09/09Bachelor of Business AdministrationFox College 05/03Associate of Applied Science in Business Administration |
