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MauriceAldersonStreet Address  Dollar Mill Rd SWAtlanta, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEDedicated customer service professional with extensive experience across diverse industries, including management and administration. Proven track record in building rapport, resolving issues, and executing tasks efficiently. Seeking to leverage strong communication and leadership skills in a rewarding customer service representative role.Skills EducationTeam leadership and strong conflict resolutionDisciplined with excellent time managementExpert in Microsoft Word, Excel, and OutlookCompliance and regulatory knowledgeProperty and Casualty Pre-Licensing CourseRS Thomas Training Associates Inc., Atlanta, GACompleted: November 2017 with 40 hours of pre-licensing educationExperienceUber Inc. Atlanta, GATransportation Specialist 2018- PresentTransport passengers and packages safely and efficiently, ensuring timely arrivals.Greet riders and address their needs using in-app requests to enhance the customer experience.Maintain a clean driving record and uphold safety protocols for a positive passenger experience.Supportive Homecare Options Milwaukee, WICare Professional 2015-2018Provided daily care for clients with disabilities, assisting with personal activities and errands.Managed household tasks, including cleaning and meal preparation, ensuring clients' comfort and wellbeing.JC Penny Inc. Milwaukee, WISupervisor 2012-2018Addressed escalated customer inquiries via email and phone, ensuring resolution and satisfaction.Guided customers through JCP.com and mobile app navigation to enhance their shopping experience.Conducted follow-ups on customer concerns, maintaining high standards of service.Johnson Controls Milwaukee, WINational Field Coordinator 2007-2012Responded to high-volume emergency calls for national and local customers across the U.S. and Canada.Processed service requests from a 24/7 call center, minimizing product loss.Coordinated technician dispatch for HVAC and Fire & Security issues.