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Click here or scroll down to respond to this candidateCandidate's Name
Raleigh, NC Street Address
PHONE NUMBER AVAILABLE (Cell) Street Address -215-039 (Cell)EMAIL AVAILABLEProfessional SummarySystematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.SkillsExcellent customer service skillsTeam playerDocumentation abilitiesStrong communication45 WPM typing speedNC TracksMicrosoft OutlookMicrosoft Office SuiteICD CodesMailroomFiling and data entryOrganizational SkillsAdministrative supportTransporting FilesRouting Mail10-Key CalculatorMicrosoft teamMulti-line phone experiencePhone Etiquette ExperiencePrior AuthorizationsWork History09/2024-10/202407/2024-Present05/2022 to 01/2024Greer Group/Wake County Board of ElectionAnswered incoming calls for voters to answer questions or concerns for voting information.Keyed in voters registrations in the system.Pay close attention to detail for ballots for absentee voters' return.Sorted and arranged absentee ballots to be mailed.Utilized a scan machine to attach additional information to the voters profile.RECEPTIONISTVanguard Staffing Agency/TKO/ (When needed)Sorted and distributed mail for department or personAnswered the phone to transfer or receive messages.Called different department people when the client arrived.Maintain the front and kitchen areas for cleanliness and supplies.ADMINISTRATIVE ASSISTANTTemporary Solutions/Division Of Health Benefit/NC Medicaid Raleigh, NCAnswered phone system, delivering messages to staff.Provided feedback to corporate management concerning findings and recommendations resulting from assessments or projects.Received and sorted incoming mail and packages to or distributed to the correct recipient.Sorted and distributed office mail and recorded incoming shipments for corporate recordsRestocked supplies and placed purchase orders to maintain adequate stock levels09/2021 to 11/2021GUEST SERVICE REPRESENTATIVEExtended Stay America Raleigh, NCGreeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retentionCollected room deposits, fees, and paymentsCommunicated problems regarding guest rooms to housekeeping services and maintenance personnelRemedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skillsHandle inbound and outbound calls for guest's reservation.12/2020 to 02/2021SCAN OPERATORSpectra Force/Blue Cross and Blue Shield Durham, NCComplied with company policies and safety protocols to maintain the safety and operational performance of copy machinesDocumented finished work to keep supervisors informed of production activitiesPerformed data entry following mailroom policies and softwareUsed Microsoft Word and other software tools to create documents and other communicationsSorted and completed paperwork, recognizing discrepancies and promptly addressing them for resolution.09/2020 to 11/2020BENEFITS ADMINISTRATORConduent/Mars Benefits Administrator Raleigh, NCDirected and controlled 401K, medical, dental, and vision benefit packagesResolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone.Located providers for employee medical, dental and lifeManaged continuous enrollment processes, as well as yearly enrollment periods.08/2019 to 03/2020CUSTOMER SERVICECVS CareMark Cary, NCProcessed patient claims in the data management system to receive mail-order medicationsPerformed outbound calls to providers and clients to receive additional information to process claims successfullyInitiated prior authorization for approval for medications.02/2017 to 05/2018PROCESSING ASSISTANTTemporary Solutions/Divison of Motor Vehicle Raleigh, United StatesPartnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth.Offered data-driven recommendations aligned with company strategies and prioritized process improvement initiatives.Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.05/2008 to 11/2016PROCESSING ASSISTANTDivision Employment Security Raleigh, NCPerformed quality assurance checks on transactions and account actions to assess compliance with state and federal regulationsDelivered clerical support by handling a range of routine and special requirementsDeveloped correspondence letters, memos, and emails utilizing Microsoft Office SuiteCompleted clerical tasks such as filing, copying, and distributing mailVerified the accuracy of business records by consistently updating customer information.EducationSome College (No Degree): Business MarketingAmerican InterContinental University - Raleigh, NC12/2011Certificate: Tax PreparationLiberty Tax Services - Raleigh, NC08/2000Center For Employment TrainingW. G Enloe High School - Raleigh, NC06/1987High School DiplomaW.G Enloe High School - Raleigh, NC |
