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Candidate's Name
Street Address  Overlook Dr.Tampa, Florida Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY-Candidate's Name  is experienced in the management of: Business Operations and General Business, and Call Center or Help Desk, or Customer Service. 22+ years of work experience, with 7 years of management experience, including a mid-level position.EDUCATION-Hillsborough Community College (HCC) Tampa, Fl. Culinary Mgmt/Event MgmtPasco-Hernando Community (State) College (PHCC) New Port Richey, Fl.Medical Billing & Coding SpecialistHillsborough Community College (HCC) Tampa, Fl. AS, Radiology TechnologistSKILLS-Microsoft Office and Outlook  Office Management Skills  Telephone and Customer Service Skills  Phone Etiquette  Scheduling  Contact Centers  Excellent Multitasker  Detail Oriented  Great Organizational Skills  Listening Skills and EmpathyEXPERIENCE-04/24- Present- Duke Energy Clearwater, FloridaCustomer Service SpecialistInbound Billing, High Bill and Payment calls, Outages and Payment Arrangements. Problem Escalations as needed10/21-9/23- AquaCal AutoPilot St. Petersburg, FloridaCustomer Service RepresentativeDuties: Inbound and Outbound calls, Troubleshooting Problems, Problem Escalation as needed.5/21-10/21- The Qurate Group/ HSN St. Petersburg, FloridaCustomer Service RepresentativeDuties: Remote Customer Service, Inbound calls, Troubleshooting Problems, Problem Escalation as needed.02/15-05/21 The Putnam Way Putnam County, FloridaOwner/Operator Facebook Community PageDuties: Remote Day to Day operations of the online face of The Putnam Way community page, serving Putnam County and surrounding communities with local news08/11- 05/16 Hillsborough Community College Tampa, FloridaEvent CoordinatorDuties: Planning and organizing events, Appointment scheduling, Dcor and Flowers, Managing volunteers, Obtaining donations.08/07-09/08 Florida Orthopedics Institute Temple Terrace, FloridaClinic Authorizations and Surgery Precertification ClerkDuties: Scheduling diagnostic procedures, obtaining insurance Benefits and Authorizations for both Diagnostic and Surgical procedures. Customer Service and problem escalations as needed.04/05-06/06 Prestige Legal Services/ADC Computer Services Tampa, FloridaOffice ManagerDuties: Day-to-day operations of both businesses, Supervising process servers, Accounts Receivable and Payable, Ordering supplies, Collections, Scheduling, Phone Operations, Sales, and Filing.07/02-06/03 Florida Claims Management Lutz, FloridaGeneral Office AssistantDuties: Appointment Scheduling, IME Report Proofing, Bulk Mailings, Letter Composition01/02-06/02 Lutz Family Medical Center Lutz, FloridaMedical Assistant/ Referral ClerkDuties: General Medical assistant duties, Telephone Triage Intake, Insurance Referrals12/95-11/01 Walt Disney World Reservations Tampa, FloridaReservation Sales AgentDuties: Customer satisfaction, Vacation and Travel Package Planning, Troubleshooting and Problem Solving.AccomplishmentsI have been recognized for Outstanding Customer Service, attention to detail, and empathy. In addition, I was recognized for my ability to oversee Volunteer Activities.