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Click here or scroll down to respond to this candidateCandidate's Name
New York City, NY EMAIL AVAILABLE PHONE NUMBER AVAILABLEResults-driven U.S. Army veteran with extensive experience as a supply chain and logistics manager, skilled in optimizing processes and managing inventory in high-pressure environments. Currently transitioning into the IT and cybersecurity field, actively participating in a 12-week cybersecurity boot camp to obtain multiple CompTIA certifications. Adept at problem-solving, strategic planning, and cross-functional collaboration, with a proven ability to adapt to new technologies and challenges. Eager to leverage military discipline and logistical expertise in a dynamic IT role.TECHNICAL EXPOSURETroubleshooting Project Management Data Analysis Repairs / Installations Information Security Help Desk Operations WAN / LAN Technical Communication Microsoft Operating Systems Leadership Documentation Communication Critical Thinking SharePoint QuickBooksOperating Systems: Windows XP, Windows 7, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012Software: VMware, Adobe Acrobat, Microsoft Office (All apps), Exchange, VPN (connect tunnel, sonic wall, Windows built-in) Various applicationsSupport Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes) Ticketing systems (Ice, BMC Track-It, Smart service desk), Active DirectoryHardware: iMac, MacBook Pro, MacBook Air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers, 3D printingCERTIFICATIONS and EDUCATIONAssociate Degree in Business Administration Kings-borough Community College 2018Bachelor of Science in Business Administration Colorado Technical University 2022Master of Business Administration MBA Colorado Technical University 2024Pursuing: CompTIA A+, Network+, Security+, CySA+Introduction to Scrum Master Training 2023APPLIED TRAININGMyComputerCareer Cyber Warrior Program Full-Time Live Online Graduate Jan 2025Over 400 classroom hours of technical lectures and hands-on labs with a focus on CompTIA/Security certificationsPracticed monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as neededTrained in implementing and maintaining system security and configurations of organizations servers while providing IT support, including planning, software, and hardware configuration for end-usersAnalyzed information to determine, recommend, and plan layout for the type of computer and peripheral equipment modifications to existing systemsGenerated and verified physical security algorithms for software, firmware, and hardwareTroubleshot hypothetical incidents by recording detailed information from the customer and relaying it to the correct department for further assistanceDisplayed strong judgment in prioritizing workload based on the needs of the business and end-usersUtilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivityWORK EXPERIENCEBenefit Opportunity Specialist New York City HRA departments Mar 2024- Oct 2024Customized Assistance Services (CAS) supports Human Resources Administration (HRA) clients with health and mental health conditions to achieve optimal functioning and self-sufficiency through comprehensive, individualized clinical and supportive services.Collaborate with HRA components and external service providers to create new programs and enhance existing services, ensuring clients can reach their maximum functional capacity.Supervise a team of BOS staff managing the entire application and recertification process for HVN/HB status cases, including eligibility determination for Cash Assistance, SNAP, Medicaid, and emergency requests.Utilize supervisory, program development, quantitative analysis, and research skills to meet the goals of the CAS Benefits Access Center and promote individual and family self-sufficiency.Unit Supply Chain Manager U.S Army Sep 2017- Feb 2021Maintained separate stock records and transaction registers for expendable and non-expendable items, as well as suspense files for incomplete transactions; analyzed and documented credit card purchases for auditing purposes.Issued and received small arms, ensuring all personnel were legally qualified; trained new employees on preventive and organizational maintenance for munitions, achieving 100% mission readiness.Developed strategies for obtaining relief from responsibility for lost, damaged, and demolished supply items, providing guidance to over 200 Soldiers and improving operational efficiency by 45%.Supervised and trained a team of 5 soldiers, conducting performance evaluations and providing hands-on training while accounting for over $20 million in mission-essential equipment and supplies for international operations.Logistic Operations Supervisor U.S Army Mar 2020- Feb 2021Executed supply chain administration tasks related to issuing, storing, receiving, and accounting for organizational clothing and individual equipment, leading to a reduction in shortages by $78K.Received, inspected, inventoried, unloaded, segregated, stored, issued, and turned in organizational and installation supplies and equipment, overseeing 200 items valued at over $100M with zero loss during personnel deployments.Utilized computer systems to prepare and identify discrepancies, resolving issues through system-generated reports, determining causes, and coordinating necessary adjustments to inventory records.Collaborated with other organizational stock and inventory managers to devise effective strategies for resolving discrepancies.Unit Supply Technician Specialist U.S Army Mar 2020- Feb 2021Provided logistical support to over 80 subordinate Soldiers and civilians across six separate duty locations within a Technical Counterintelligence (TCI) department.Maintained six non-tactical vehicles valued at over $20M across eight subordinate units, accounting for 13 sub hand receipts and ensuring audit trails through quality control (QC).Supported secure documentation for all requisitions, turn-ins, and lateral transfers related to the Modified Table of Organization and Equipment (MTOE) property books.Managed documentation for the largest Intelligence Property Book (IPB) in the Army; trained, qualified, and supervised six incoming logisticians, with two advancing to senior-level specialists. |
