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Candidate's Name
Statesville, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceFront Office ManagerHoliday Inn Express and Suites - Mooresville, NCApril 2021 to August 2023 Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure companys policies and security requirements are met Laundry Aide/HousekeeperAutumn Care, Inc. - Statesville, NCJanuary 2019 to August 2019Cashier/Customer ServiceTimes Oil Corporation - Statesville, NCFebruary 2017 to December 2018Running Register Stocking Store And Freezer Cleaning Store And Bathrooms Handling Cash And Credit Card PaymentsHelping Customers With Their NeedsEducationGedMitchell Community CollegeSkills Computer skills Front desk Night Audit Cash Handling Guest Services Cashiering LIHTC Typing Front desk Customer service Cash handling Debits & credits Guest services Supervising experience Office management Cash register Databases Order entry Hospitality Inside sales Cold calling Computer skills UpsellingCertifications and LicensesCPR CertificationJuly 2023 to July 2025AssessmentsSales skills  ProficientAugust 2022Influencing and negotiating with customersFull results: ProficientFront desk agent (hotel)  ProficientApril 2022Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientCustomer focus & orientation  ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientRetail customer service  ProficientAugust 2022Responding to customer situations in a retail setting Full results: ProficientCall center customer service  ProficientJuly 2022Demonstrating customer service skills in a call center setting Full results: ProficientFront desk agent (hotel)  ProficientAugust 2022Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.