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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Indianapolis, INService-oriented General Manager with a strong focus on delivering exceptional customer experiences to drive consistent revenue growth. Skilled in coordinating resources to meet business and customer demands, with expertise in sales, strategic planning, and interpersonal communication. WORK EXPERIENCEProspera Hospitality March 2022  Jan 2024General Manager Windsor Locks, CTTracked monthly sales and generated reports to support business development planning.Led teams to deliver exceptional guest experience through hands-on leadershipDeveloped strategic business plans to achieve long-term objectives.Implemented operational strategies to enhance efficiency, reduce costs, and maximize guest satisfaction.Managed scheduling and payroll to adhere to budget constraints. Waterfront Hotel April 2012  March 2022General Manager Indianapolis, INMaintained updated knowledge through ongoing education and training.Achieved cost savings by developing practical solutions to challenges.Enhanced guest satisfaction by addressing daily challenges with creative solutions.Efficiently completed daily operational duties.Directed financial and budget activities to support operations and optimize investments.Implemented strategies to increase revenue and target new markets. Clarion Hotel & Conference Center February 2006  April 2012 Director of Sales and Marketing Indianapolis, INDeveloped and executed strategic marketing and sales plans to achieve corporate objectives.Increased market share through aggressive team training and incentive programs.Maximized profitability with effective sales and marketing strategies.Created pricing models based on market conditions.Fostered long-term business relationships with suppliers and clients.Oversaw product, service and sales activities.EDUCATIONUniversity of Southern Indiana May 1996BS Political Science, Minor Statistics Evansville, IN SKILLSOperations Oversight; Business Development; Quality Management; Customer Relationship Management; Account Management; Program Administration; Training & Development; Strategic Planning; Leadership & Team Management; Financial Planning & Analysis; Guest Relations; Budget Management; Marketing Strategy