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Click here or scroll down to respond to this candidate.CONTACTThe Bronx, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS Technical troubleshooting Desktop help support Interpersonal Skills Network configuration Microsoft Office Hardware troubleshooting Application installations Installation of Microsoft windows7/8/8.1/10/11 Software Installation Data Backup and Recovery User Account Management Multitasking IOS, MAC OSCERTIFICATIONSComPTIA A+ComPTIA N+ComPTIA Security + (in progress)ITIL (in progress)English Proficiency 90%SUMMARYReliable and proficient Desktop Support Technician with a current ComPTIA A+ certification and ComPTIA N+ certification with a solid understanding of desktop help support troubleshooting and network configuration to resolve issues. Skilled in Microsoft Windows installation and service desk support.EXPERIENCEIPMC College Of Technology (Intern)Accra, Ghana - March 2014 - March 2015 Removed malware, viruses from laptops and desktop systems. Installed and configured operating systems and applications. Updating software versions with patches and new installations to close security loopholes Improved user satisfaction by promptly addressing IT issues and providing effective solutions. Resolved service requests by individually troubleshooting and addressing user issues. Consulted through telephone to understand user problems, and ask probing questions to locate root cause Managed backup and recovery of data assets to safeguard system availability. Responded to assistance requests from users and directed individuals through basic troubleshootingUniworld Computer Technology (Desktop Support Technician) Akim Oda, Ghana - September 2016 January 2024 Diagnosed and troubleshot hardware, software and network issues. Responded to customer inquiries and provided technical assistance over phone and in person. Configured and tested new software and hardware. Monitored system performance to identify potential issues. Created user accounts and assigned permissions. Removed malware, ransomware, and other threats from laptops and desktop systems. Installed and configured operating systems and applications. Installed, configured and maintained computer systems and network connections. Patched software and installed new versions to eliminate security problems and protect data.CHARLES ASANTE Configured hardware, devices, and software to set up work stations for employees. Purchased, setup and installed new computers.Three 13 IT Solutions (Desktop Support Technician) Burlington, New Jersey February 2024 July 2024 Worked with various systems, software, and peripherals, and various types of games. Improved user satisfaction by providing detailed guidance and support for software applications. Improved helpdesk efficiency, developing knowledge base for common issues and solutions. Enhanced user experience by customizing desktop environments to meet individual preferences and needs. Tested new software and hardware prior to deployment. Configured and tested new software and hardware. Removed malware, ransomware, and other threats from laptops and desktop systems. Created user accounts and assigned permissions. Streamlined ticket resolution process, leading to faster problem-solving for end-users. Enhanced system performance by routinely updating software and performing hardware upgrades.EDUCATIONSeptember 2013Diploma System EngineeringIPMC College Of Technology Circle Branch, Accra, Ghana September 2014Certificate in Information Technology Information Technology Uniworld IT College, Akim Oda, Ghana. |
