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Click here or scroll down to respond to this candidateJackie BronsonPHONE NUMBER AVAILABLE / EMAIL AVAILABLESummary Of QualificationsBilingual / SpanishIncreased company sales revenue by 90%Point Lead in 2 Multi-Million Dollar Company Acquisitions85% Customer RetentionAssist in the Training and Development of new hiresNumerous Customer Service AwardsTrained on 2-15 Life and HealthProfessional History2023 2023 - S3, Lithicum, MDMember Services RepresentativeAssisted members in transferring funds between accountsProvided information for our 3 credit unions in regard to our members CDs, IRAs and loansAssisted in customer escalations2015 2022 Salon Centric, St Pete, FLWhite Glove Specialist/Customer Care RepresentativeResponsible for own book of business of major chain accounts with over 100 locationsPoint Lead for major acquisitions with revenue of over $11 MillionHandled over 70 calls a dayProcess orders under strict time limitationsNumerous awards for reaching sales goalsDirectly contact the warehouse for delivery deadlines to ensure customers receive their deliveries on time.Direct contact with customers to ensure they know the latest promotions2011- 2014 Transamerica, St. Pete, FLCustomer Service Representative Level 2Saved 85% of the clients that called in to cancel their policies due to financialdifficulties by offering different optionsAssisted clients with all their life insurance needs in an inbound call centerhandled over 65 to 70 calls a dayTrained on 2-15 Life and Health insurance licenseTook care of over 8 lines of business including Licensing, Commissions for Life Insurance agents as well as needs for policy owners with no managerial supervisionAssisted independent agents with questions about their customers policies2009 2011 The Credit Voice, Clearwater, FLCustomer Service SupervisorIncreased weekly revenue by 90%Increased client retention by 60%Supervised trained and developed over 6 people in the Customer Service DepartmentAssisted an average of 1500 clients with day-to-day requests and concernsAssisted the negotiations department in contacting clients for extra funds for ongoing settlementsliaison between upper management and employees2006 2009 Specialized Funding, Largo, FLSenior Customer Service RepresentativeTrained new hires on processes and salesContacted new clients and walked them thru enrollment packetsAssisted clients with daily requests such as rescheduling drafts and draft make-ups and extra fundsMonitored Sales FloorVerified New EnrollmentsAssisted the Quality Control DepartmentAwards and AchievementsCut Above the Rest 2020EducationUniversidad del Sagrado Corazon Santurce, Puerto Rico |
