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Candidate's Name
Hudsonville, MIEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Retention SpecialistSpectrum Communications-Walker, MIDecember 2023 to Present Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the companys new products, services and policies Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items Collaborate with other call center professionals to improve customer service Help to train new employees and inform them about the companys customer management policies Private Dementia CaregiverArmintrout Family-Moline, MISeptember 2022 to September 2023Client care and management. House care and management. HHA/CaregiverCare Plus TLC-Sparta, MIOctober 2017 to August 2023Assists clients with all personal care needs as well as working with family. Housekeeping, running errands, personal care.Warehouse AssociateAmazon-Caledonia, MIMay 2020 to May 2022Dock workerManagerMcDonald's-Jenison, MIMay 2006 to January 2010Scheduling, shift management, supervise 10-18 employees per shift, product purchasing, inventory, stockingBilling ClerkHolland Special Delivery-Hudsonville, MIFebruary 2005 to February 2006Daily office procedures, collections, accounts receivable, billing clerk Office ManagerSuperior Lawn Maintenance-Kalamazoo, MIAugust 2004 to February 2005Daily office procedures, collections, accounts receivable/payable, payroll, scheduling Leasing Agent/Property ManagerCentre Street Village/Forest Hills-Portage, MIFebruary 2003 to August 2004154 rental units, MSHDA tax credit properties, move ins and recertification, leasing and daily office procedures, overseeing maintenance employees and subcontractors, accounts receivable/payable/ payrollCase Manager AssistantKalamazoo Community Mental Health and Substance Abuse Services-Kalamazoo, MI November 1998 to February 2002Assisted Service Specialists Clinical documentation reporting consumer observations Tracking income/expenses PALS programTeaching living and social skills to consumersDeveloped, coordinated and implemented social/activity groups Developed fund raising for the PALS programQuarterly newsletter PALS programClient transportationProperty ManagerKalamazoo Homestead-Kalamazoo, MIJune 1993 to November 1998MSHDA RecertificationsAnnual AuditsSupervising/scheduling maintenanceAll tenant relations177 scattered site rental unitsHome visits/InspectionsAccounts receivable/payableWelcome packagesReported to the board monthlyEducationCollege in AccountingDavenport University - Kalamazoo, MISeptember 1991 to September 1993High school diplomaKalamazoo Central High School - Kalamazoo, MIJune 1990 to June 1990Skills Microsoft Excel English Customer service Property Leasing Home Care Property Management Accounts Payable Accounts Receivable Microsoft Outlook Bookkeeping Office Management Meal Preparation Fair Housing Regulations Accounting Warehouse experience Time management Documentation review Computer literacy Intake Data collection Caregiving Communication skills Microsoft Word Payroll Fundraising Section 8 Hospitality Microsoft Office Driving Driving TypingAssessmentsPatient-focused care  ProficientJune 2024Responding to patient concerns with sensitivityFull results: ProficientCase management & social work  ProficientJune 2024Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teamsFull results: ProficientWork style: Reliability  ProficientJune 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientCustomer service  ProficientJuly 2021Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation  ProficientJuly 2021Responding to customer situations with sensitivity Full results: ProficientOffice manager  ProficientAugust 2021Scheduling and budgetingFull results: ProficientCall center customer service  ProficientJuly 2021Demonstrating customer service skills in a call center setting Full results: ProficientAttention to detail  ProficientSeptember 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientFood service: Customer situations  ProficientJune 2024Identifying and addressing customer needs in a food service setting Full results: ProficientSales skills  ProficientOctober 2022Influencing and negotiating with customersFull results: ProficientAdministrative assistant/receptionist  Proficient October 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientBookkeeping  ProficientAugust 2021Calculating and determining the accuracy of financial data Full results: ProficientWork style: Reliability  ProficientJuly 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientData entry: Attention to detail  ProficientOctober 2023Maintaining data integrity by detecting errorsFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.