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Click here or scroll down to respond to this candidateCandidate's Name
Kalamazoo, MIEMAIL AVAILABLEPHONE NUMBER AVAILABLEObtain a full time long term career where I can use my extensive professional skills to grow and help an organization be successful. Expert Mulit-TaskerWilling to relocate to: Kalamazoo, MI - South Field, MI - Dearborn, MI - Detroit, MI Work ExperienceMedical Screener - Reception TechnicianCSL Plasma-Portage, MIAugust 2023 to PresentJob Description Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Job Description 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donors hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education High school diploma or equivalent required Experience Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience Must be able to perform basic math calculations Working Conditions Ability to understand, remember and apply oral and/or written instructions Ability to understand and follow basic instructions and guidelines Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 pounds Fast paced environment with frequent interruptions Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas Required to work overtime and extended hours to support center operational needs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSLs 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.Certified Pharmacy TechnicianWalmart-Kalamazoo, MIMay 2023 to June 2023 Maintains pharmacy systems and technology (for example, inventory systems, automated medication counting machines) by preparing informational and related records and reports to ensure accurate data and system compliance with policies and regulations; monitoring inventory levels and expiration dates for pharmaceuticals; calibrating machines; applying settings to pill or capsule specifications to minimize breakage; ensuring medications are continuously replenished by utilizing the computer and/or scanner screen; and troubleshooting pill cell issues (for example, jamming) throughout production. Maintains and tracks medication inventory by sorting, placing, and storing freight in appropriate locations; restocking and replenishing medication in appropriate location; reporting low stock levels; ensuring stock rotation on a first-in, first-out basis to assist in shrinkage control; performing inventory cycle counts; assisting with physical counts for inventories; creating reports using inventory information systems; and monitoring prescription inventory for expired pharmaceuticals. Supports facility with reporting and paperwork to ensure productivity and pharmaceutical integrity by entering and modifying pharmaceutical data on system and forms; processing and submitting paperwork; creating and maintaining documentation (for example, files, manuals, forms, records, supplies) and communications (for example, memos, correspondence); identifying and resolving discrepancies in record or files; preparing reports of pharmacy activities and inventory (for example, state board mandated testing of counting devices); and informing management about incorrect or inefficient processes and improper service procedures. Promotes and maintains the pharmacy's professional reputation and delivers patients with pharmacy products and services in accordance with local, state, and federal laws and corporate policies and procedures by assisting the pharmacist in the prescription fulfillment process; stocking and rotating merchandise and supplies from distribution centers and suppliers; handling claims and returns; completing, maintaining, and securing paperwork, forms, and other required documentation; and maintaining a safe and clean work environment. Ensures fulfillment of pharmacy prescriptions in an automated central fill pharmacy in order to maintain a continuous and consistent work-flow to meet daily production and quality goals by using the scanner to identify and select pharmaceutical product and quantity for prescription orders; verifying the size and strength of the product before processing order; verifying display for pack and quantity; entering expiration date and lot numbers; labeling prescriptions; weighing medication for accuracy of quantity; counting or pouring medication for prescription orders; preparing packages and distributing medications in a fast-paced production environment; and replenishing automated counting machines. Maintains quality, accuracy, and integrity of inventory (for example, pharmaceuticals, supplies) by utilizing automated inventory control scanner and system to track and ensure the timely and appropriate delivery and stocking of pharmaceuticals and supplies; ensuring adherence to and documentation of inventory control procedures (for example, product strategies, product description discrepancies); auditing and testing pill cell performance per prescribed schedule and procedures; managing pill cell information database; troubleshooting issues with pill cell performance; identifying and properly discarding hazardous waste; processing recalled and expired pharmaceuticals; and disposing or processing return of outdated stock for credit.Inpatient Pharmacy TechnicianOaklawn Hospital-Marshall, MIFebruary 2023 to May 2023 Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives. Assists the pharmacist with the handling of telephone calls and triage calls appropriately and receives assignments from Pharmacists. Checks all orders and deliveries for completeness, accuracy, and proper labeling. Performs delivery and pickup of medications to secure areas in a timely manner. Performs unit inspections checking for all nonconformities, keeps record of inspections, and communicates with charge nurse/nurse manager and pharmacist of any identified issues. Ensures adequate stock of sterile equipment, pharmaceutical equipment, pharmaceuticals, and all non- pharmaceuticals. Prepackages bulk medications into unit dose packaging for dispensing to patients and maintains accurate and appropriate records in the Packaging Machine. Proactively prepackages specialty kits used throughout the hospital. Prepares outpatient prescriptions to be dispensed after pharmacist approval in accordance with pharmacy law and standards of pharmacy practice. Appropriately address pharmaceutical recalls in a timely manner. Inventories, checks, and maintains correct expiration dates upon refill of Automated Dispensing Machines. Proactively addresses short-dated product by removing from machine and marking for immediate use in high moving areas. Isolates any nonconforming product (expired, recalled, broken, unusable) to identified area. Maintains appropriate stock and dates in ancillary medication servers such as crash carts, EMS bags, RSI boxes. Demonstrates ability to address and mitigate drug shortages. Reorders medications/supplies on appropriate accounts (340B, GPO, WAC) through wholesaler, direct accounts, and specialty suppliers. Appropriately checks in deliveries, checks against packing slip and/or invoice, barcode scans in all appropriate computer systems and places medications/supplies in appropriate storage areas. Performs pharmacy physical inventory as appropriate. Maintains accuracy of controlled substance counts, addressing and/or explaining all discrepancies in a timely manner. Appropriately and accurately orders, invoices, and bills pharmacy supplied medications/supplies for all hospital owned clinics and physician offices. Bills and credits in a timely manner any additional medication doses using appropriate computer systems. Maintains effective and courteous communication with department directors, managers, pharmacists, technicians, and all hospital personnel.Certified Pharmacy Technician (CPhT)Family Health Center-Kalamazoo, MINovember 2021 to February 2023Provides a variety of clerical duties in the pharmacy. Provides key resources to allow Pharmacist to develop innovative patient oriented services. Assists in all aspects of filling prescriptions. Maintains stock control of medication and supplies, receives and verified shipments, prices items, stocks shelves and helps keep the pharmacy clean. Receives written and in call prescriptions from patients. Verifies patient information including current insurance info, allergies, etc. Types prescriptions, insuring that current inventory is being maintained, updates profiles, prices prescriptions. Verifies with Pharmacist all prescriptions before being dispensed to the patient. Gives prescriptions to each patient insuring they understand each medication and directs specific medication questions to the pharmacist. Collects any money for prescriptions and over -the- counter items. Maintains an accurate inventory of drugs and supplies by using first- out method. Periodically audits stock to ascertain adequate quantities. Receives shipments, checking items against invoices, i.e., quantity, prices, etc. puts up stock. Stores perishables in refrigerator. Prepares reports and types correspondence according to established practices. Performs billing functions, i.e., reconciliations, third party insurances etc. Files a variety of materials and maintains neat and orderly files. Maintains neat and orderly work area. Attends in- service education and department meetings as required. Infusion Care CoordinatorOptimed Specialty Pharmacy-Kalamazoo, MIJuly 2021 to October 2021 Work with the billing department to ensure a thorough benefits investigation has been conducted and any insurance requirements are satisfied prior to rendering services Educate patients and process any required consent forms prior to delivery of care Select and refer cases to the appropriate nurse, or nursing agency and ensure scheduling is conducted in a timely fashion and in preparation for any dosing due dates Support the coordination efforts needed to ensure all supplies, medications and staff needed to deliver care are ready and available Conduct pre and post infusion check ins with patients and nurses and ensure necessary documentation is on file and forwarded to prescribers as appropriate Assist with patient collections and support available patient cost shares (including third-party programs and payment plans) Supports and administrative duties associated with patient care in all available settings, reception coverage for infusion suite(s)Office Operations AssistantAscension Westside Family Practice & Urgent Care-Kalamazoo, MI January 2020 to July 2021 Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verified and enters demographic information utilizing Athena systems. Obtains and verifies insurance authorizations/precertification. Completes medical record release request and schedules and confirms patient appointments. Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy. Provides general office and clerical support to assigned area. Answers phonesPatient Service RepresentativeAddison Group- Oak Street Health-Kalamazoo, MIJuly 2019 to November 2019 Centrally receive inbound calls from multiple clinics, and make outbound calls on behalf of clinics Update patient information and manage information in our electronic medical records system Manage patient referrals by obtaining authorizations and faxing requested information to specialists Perform service recovery, address patient concerns, and de-escalate callers when needed Work closely with care team members to provide the highest level of customer service and act as an extension of the clinics Partner with colleagues to reach and maintain call center target metrics to ensure delivery of a positive patient experienceResidential Service Specialist-Domestic Violence Shelter YWCA Kalamazoo-Kalamazoo, MIDecember 2018 to July 2019 Provide direct services to program participants. Monitor building and shelter security systems and procedures. Provide crisis intervention, information and referrals as needed. Provide admittance and intake of shelter residents; arrange alternate shelter, as needed. Monitor functioning of crisis line; answer, as needed. Assist in activities related to daily shelter operations. Assure necessary maintenance and custodial functions, as needed. Safeguard confidential information gained as a result of the position. Comply with applicable local, state and federal licensing requirements/certification and or regulations. Comply with Association policy regarding reporting of child abuse, elder abuse, suicide and homicide. Patient Registration RepresentativeR1 RCM-Kalamazoo, MIAugust 2017 to June 2019 Responsible for accurate and timely patient registration utilizing an internally generated call list to perform outbound calls to patients. Identify and update patient demographic information on ADT system as defined by department policy and procedures. Interpret physicians orders for appropriate testing or admission criteria. Identify non-participating Insurances or Out of Networks plans; take necessary steps to inform patients and physicians regarding options, including but not limited to cancelling appointment. Obtain insurance card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool. Prepare documents for imaging/scanning into electronic patient record. Explains processes and forms to patients prior to securing signatures and ensures all documents are properly signed and witnessed as required. Assist with all account resolutions pertaining to patient balances. Perform other duties as assigned. Customer Service/Support Rep IIPNC Bank-Kalamazoo, MISeptember 2015 to March 2017 Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Answered average of up to 150 calls per shift, addressing customer inquiries, solving problems and providing new product information. Asked open-ended questions to assess customer needs. Researched and corrected issues with accounting records and service responses. Provided customers with important details about billing, payment processing and support procedures and requirements.CNA - Certified Nursing AssistantThe Springs at The Fountains at Bronson Place-Kalamazoo, MI January 2015 to July 2015 Takes vital signs as indicated Assists with showers/baths, assist with dressing Assist with escorts to the dining room, hair salon, activities; etc Makes daily rounds to residents as required Responds promptly to "Call for Aid" Assists in monitoring medication complianceCNALife Care Centers of America-Plainwell, MIOctober 2014 to January 2015 Answers signal lights and bells to determine resident needs. Assists residents with grooming, oral hygiene, bathing, hair, and incontinence care. Obtains food trays and assists residents with feeding. Assists residents with range of motion exercises, and movement to wheelchair or activity areas. Assists resident with turning and positioning in bed. Assists residents with ambulation for short distance in facility. Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output as directed. Documents on flow sheets as directed. Attends interdisciplinary meetings as needed to provide input into selected resident's plans of care. Document restorative services provided following facility policies and procedures. Reports to Charge Nurse or designee on progress/lack of progress in achieving restorative goals. Certfied Resident Care AssistnatTrilogy Health Services-Battle Creek, MIApril 2014 to July 2014 Provide personal hygiene for elderly patients or those recovering from surgeries, injuries or accidents by assisting with their basic needs, such as showering, bathing, dressing and eating. Offer activities that are essential for daily living by assisting patients with their meals, including serving and feeding them if necessary, Answer calls for assistance and observe changes in a patient's behavior, emotional state, or physical condition. Assist in the maintenance of a clean, tidy, and safe environment by reporting environmental deficiencies including equipment or lighting problems to the charge nurse. Youth Development WorkerCommunities In Schools-Kalamazoo, MIOctober 2012 to May 2013 Ensure programs, services and activities that prepare youth for success, promoting safety of members and quality in programs at all times. Provide guidance and role modeling to members. Contribute to the planning and implementing of the strategic plan by: Planning, organizing and implementing a range of program services and activities for drop in members and visitors; Initiating new programs with approval of the Program Manager. Recommending the development of service area programs; and Promoting and stimulating program participation. Ensure quality improvement by monitoring and evaluating program achievement against target goals, recommending modifications that respond to member needs and interests and participating in weekly staff meetings. Manage facilities and ensure a productive work environment, maintaining inventory of all program equipment and supplies in good order. Recommend requisitions, as necessary; controlling expenditures against monthly supply budget. Increase visibility of Club programs of daily schedule, announcements of upcoming events and the dissemination of timely information for the development of advertising and promotions. Manage administrative systems by registering new members and participating in ther club orientation process. Plan, develop, implement and evaluate programs, services, and activities. Create a program environment that promotes member participation. Recruit, train and manage assigned volunteers; provide ongoing feedback; and identify and support development opportunities. Provide proper record keeping and reporting including activities and events conducted, breakdowns of daily participation figures, notable achievements and or any problems/issues. Behavior TechnicianGreat Lakes Center for Autism Treatment and Research-Portage, MI July 2012 to January 2013 Serve children/adolescents, applied behavior analysis, psychology of learning, education and or/ communication disorders. Establish hygiene including; toileting, shaving, bathing,brushing teeth, and other personal hygiene task. Implement relevant health and safety protocols, including but not limited to CPR, first aid, and behavior protocols. Report to shifts, meetings, and trainings as scheduled and remain fully alert at all times. Teach and support individuals served to complete the following as independently as possible, and assist or perform these tasks if the individual cannot do so independently. Provide input for developing individual program plans and implement such plans. Administer medications according to ROI procedures. Inform supervisor of problems or issues regarding individuals served or their environment. Promote positive image of ROI/Great Lakes and maintain general upkeep of the workplace, equipment, and vehicles to ROI standards. Advocate for and respect the rights of individuals served. Display responsible, conscientious behavior, and use good judgement in making decisions. Facilitate teamwork between all team members via open communication, responsibility sharing, and a cooperative attitude. Demonstrate flexibility as work schedules are adjusted as necessary to meet the needs of the individuals served. Transport individuals served as necessary if categorized as ROI "driver". Comply with all laws and regulations regarding reporting suspected abuse and neglect of vulnerable persons. Maintain confidentiality of all restricted information, data, and reports. Independent Living InstructorHope Network-Kalamazoo, MIDecember 2011 to July 2012 Supervises residents directly or is aware of general whereabouts of residents (depending upon assessed level of independence). Monitors alarm systems. Assist with re-entry into the community. Participates in the development of and implements individual inter-active treatment programs for residents. Attends Person Centered Planning (PCP), Crisis Team meetings (if applicable), and staff meetings as scheduled. Completes necessary paperwork prior to applicable meetings. Knows resident treatment programs- reviews daily for update. Follows treatment program. Is knowledgeable of and implement goals of clinical team for each resident using approved program methods and instruction. Communicates with supervisor and designated clinical staff regarding resident program issues. Supervises and/or provides hands on assistance in residents' activities of daily living and self-care tasks and other resident-related care tasks as assigned. Plans and supervises activities for residents including facilitating treatment groups, both within the program and in the community. Administers medications, accurately charts medical issues, counts controlled substances and other medications (if applicable). Intervenes in crisis situations, using approved methods promoting the safety of all residents. Performs tasks as necessary for the operation of the program/home including housekeeping, laundry, meal preparation, supplies shopping, maintenance and safety checks/drills: Completes duties and assignments as outlines in staff manual or shift responsibilities list, or as assigned, Communicated with supervisor and designated clinical staff regarding pertinent client issues. Successfully completes all requires trainings. Attends other training or in-services as assigned by supervisor. Participates in the orientation and training of new staff members. Presents positive up-beat attitude. Reviews unit policies. Assist with orientation follow up. Other duties as assigned, including, but not limited to, shift searches. Nutritional OperatorBorgess Medical Center-Kalamazoo, MIJuly 2004 to May 2012 Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals. Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Responsive to patient s needs at all times. Resolves patient concerns or complaints immediately and/ or reports needed assistance to supervisor as appropriate. Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met. Adheres to facility confidentiality and patient s rights policy as outlined in the facility s HIPAA policies and procedures. Complies with federal, state and local health and sanitation regulations and department sanitation procedures. Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply. Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines. Performs other duties as assigned.EducationAssociates in ArtsKalamazoo Valley Community College2011Skills CUSTOMER SERVICE (3 years) Hospital (7 years) Medical Terminology (10+ years) Call Center (4 years) Human Services (1 year) Technical Writing CPT Coding EMR systems (3 years) Data entry (10+ years) Crisis intervention (2 years) 10 Key Data Entry Insurance Verification (3 years) Medical Scheduling (1 year) Conflict Management ICD-10 Vital signs (4 years) MANDT (2 years) Psychology (2 years) Cerner (2 years) HIPAA Clerical Experience ICD Coding Epic Applied Behavior Analysis Clinical pharmacy experience (2 years) Pharmacy technician experience ICD-9 Phone etiquette Medical office experience Hospital experience Medical terminology Epic EMR systems Typing HIPAA Nursing ICD-9 Vital signs Cash handling Computer hardware Technical writing Organizational skills Time management Office experienceCertifications and LicensesPharmacy Technician LicensePTCB CertificationSeptember 2022 to September 2024Pharmacy Technician CertificationSeptember 2022 to September 2024PTCB CertificationPharmacy Technician CertificationPharmacy Technician LicenseDriver's LicenseCPR CertificationCertified Medication Technician |
