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Click here or scroll down to respond to this candidateNorahAbebecustomer service rep/Candidate's Name
Contact InformationLawrenceville, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkills EMR / EHR, MEDITEC and EPIC Time management Strong work ethics Patient-focused care Critical thinking Adaptable Compassionate Communicated with health-care team members Documented treatments deliv-ered Data EntryLanguages English AmharicExperienced customer service rep/ Candidate's Name with over four years of exp- ertise in collecting, verifying, and recording client information. Skilled in enhancing office productivity, managing intake processes, and coordinating appointments for efficient client care. Proficient in communicating with various stakeholders and main- taining detailed records to ensure seamless service delivery. Employment HistoryIntake Coordinator Jul 2023 - Aug 2024lakeview behavioral health Norcross, GA Collected, verified, recorded and processed client demographics, insurance payments, and referral information using EMR / EHR, MEDITEC and EPIC sys- tems. Enhanced office productivity by handling high volume of calls per day with customer service skills, reducing average call handling time by 15%. Completed intake assessment forms and filed clients' charts, ensuring accur- acy and attention to detail. Communicated with referral sources, physicians, and associated staff to che- ck documentation for proper signatures, demonstrating strong work ethics. Managed intake process for new clients, ensuring accurate and timely com- pletion of necessary paperwork while maintaining patient-focused care. Coordinated scheduling of appointments and follow-up care for clients, m- aintaining efficient communication with all parties involved, showcasing time management skills. Assessed client needs and determined appropriate services or resources to meet those needs, utilizing critical thinking and adaptability. Collaborated with internal staff and external service providers to ensure s- eamless delivery of care to clients, demonstrating compassion. Maintained detailed and accurate records of client interactions and services provided, emphasizing data entry skills. Documented patient medical information, case histories, and insurance de- tails to facilitate smooth appointments and payment processing, applying knowledge of medical terminology.Customer Care Representative/ Front desk Jul 2017 - Jan 2020 Sy med internal medicine Lawrenceville, GA Managed incoming calls and inquiries from patients, insurance providers, and healthcare professionals, resulting in a 30% reduction in call wait times. Reviewed and verified medical billing codes and documentation for accuracy and compliance. Assisted patients with billing inquiries, payment plans, and insurance cove- rage details. Maintained detailed records of all billing and reimbursement activities for auditing purposes. Worked closely with the Program Director, and the Program Managers to evaluate departmental needs and priorities. Assisted with projects or assignments as directed by Directors to support departmental priorities. Collaborated with cross-functional teams to ensure updates impacting other areas were communicated with healthcare team members in a timely mann- er. Identified improvements in the call center and provided proposals for action plans. Maintained a strong working knowledge of insurance carriers and third-party billing requirements. Identified and quantified payor issues and proposed solutions, demonstrating critical thinking and problem solving.Medical Assistant Jan 2010 - May 2016Excellent Pediatrics, Lilburn, GA Lilburn, ga Performed patient intake and medical history documentation, including vital signs and blood pressure checks. Administered medications and injections as directed by healthcare provid- ers, ensuring patient care and safety. Assisted with patient examinations and procedures, including phlebotomy and use of EKG equipment. Managed medical supplies and equipment inventory, maintaining organized exam rooms. Provided patient education on treatment plans and medication instructions, emphasizing customer service and patient-focused care. EducationCertificate Medical Assistant (Medical As-sisting Services)Jan 2009 - Jan 2010Sanford Brown College - Atlanta, GABachelor's Business Marketing (Management) Jan 2003 - Jan 2007 New Abysinya University - Addis Ababa EthiopiaCertificationsCMA - Certified Medical Assistant |
