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Click here or scroll down to respond to this candidateCandidate's Name
Nashville, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service AdvisorHiTouch Business Services-Antioch, TNDecember 2019 to May 2022 Provided exceptional customer service and technical support to customers via phone, email, and chat channels. Documented customer interactions and solutions in the company's CRM system to maintain accurate records. Identified customer needs and recommend appropriate products and services to meet their requirements. Kept up to date with product and industry knowledge to provide customers with the most accurate and effective solutions.Team LeaderSmile Direct Club-Nashville, TNOctober 2017 to December 2019 Managed the production of custom aligners while adhering to HIPAA regulations, ensuring high-quality standards were met Developed and implemented production plans to optimize workflow, resulting in increased output and improved customer service Prepared detailed reports on project updates, progress, and identified conflicts to facilitate decision- making Supervised a team of 16 employees, fostering professional and personal growth and maintaining a positive work environment Trained new hires on company procedures, safety requirements, and provided constructive feedback to improve job performance Conducted machine recalibration and maintenance to minimize downtime and ensure efficient operations Logged and tracked orders in CRM system and monitored team member performance to ensure timely deliveryCustomer Service RepresentativePostmates-Nashville, TNApril 2016 to September 2017 Consistently recognized as one of the top-performing agents for providing excellent customer service and account management. Managed customer interactions via multiple channels including phone, email, and chat. Demonstrated strong problem-solving skills by evaluating technical problems using company troubleshooting resolution tree and finding appropriate solutions to ensure customer satisfaction. Handled a high volume of customer calls with up to 100 calls in queue per minute. Worked closely with customers, management, and sales team to identify and understand customer needs and recommend appropriate solutions. Utilized CRM systems to log and track customer interactions, inquiries, and support tickets. Developed forward-thinking strategies focused on addressing customer needs and resolving concerns to maintain high levels of customer satisfaction. Continuously sought opportunities to improve processes and increase efficiency in the customer support team.EducationHigh school or equivalentThe academy at Hickory HolkowAugust 2015 to December 2015Skills Customer Service Skills (5 years) Leadership (2 years) Customer Support Customer Service Data entry Microsoft Excel Microsoft Office Computer skills Typing Organizational skills Customer service Administrative experience Microsoft Word Time management Microsoft Outlook Logistics Communication skills Software troubleshooting Phone etiquette Office experience Technical Support Troubleshooting English Management Supervising experience Negotiation CRM software Business development Live ChatCertifications and LicensesCompTIA A+Additional InformationSkills Self-motivated Team leadership Risk management processes and analysis Process implementation Powerful negotiator Extremely organized Conflict resolution Strong verbal communication Team liaisonBest way of contact is email. |
