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Click here or scroll down to respond to this candidateCandidate's Name
Valdosta, GA PHONE NUMBER AVAILABLE EMAIL AVAILABLE
SUMMARYResults-driven Quality Assurance Software Testing professional with a proven track record of delivering high-quality software releases on time and within budget. Proficient in manual, automated, API, and mobile testing, adept at cross-functional collaboration, and experienced in optimizing QA processes for continuous improvement.EXPERIENCEOperations Analyst Verizon Wireless Remote 02/2017 09/2024 Collaborated seamlessly with globally distributed teams in Agile/hybrid environments, actively contributing to project definition, test strategy development, and acceptance criteria refinement, yielding measurable improvements in defect reduction, communication, workflow efficiency, and team cohesion. Enhanced the functionality, accuracy, and user experience of diverse software systems, including POS terminals, proprietary mobile apps, merchandising platforms, product and inventory tracking applications, and SAP systems through rigorous testing and meticulous defect resolution. Designed and executed comprehensive test plans, meticulously documenting test cases, scenarios, and results to ensure software quality and adherence to requirements. Partnered with cross-functional teams (developers, product managers, business analysts) to translate business requirements into actionable test strategies, ensuring alignment between user needs and software functionality. Seamlessly transitioned between Agile and hybrid methodologies, actively contributing to all phases of the development lifecycle and fostering strong cross-functional team communication. Ensured comprehensive test coverage by executing a diverse range of manual testing methodologies, including functional, regression, smoke, integration, and exploratory testing, resulting in a 10% reduction in post-release defects. Developed and executed basic automation scripts for regression testing, significantly reducing manual effort and ensuring consistent software quality over time, integrating them into Jenkins CI/CD pipelines to support continuous integration and delivery practices. Maximized team collaboration and defect resolution by leveraging Jira to meticulously craft detailed and functional test cases, streamline defect tracking, and foster seamless communication, achieving a 15% reduction in defect resolution time. Leveraged expertise in MySQL to develop complex SQL queries, validate backend databases, and improve data accuracy for critical business processes. Utilized Appium for mobile testing on Android and iOS platforms, ensuring a consistent user experience across devices. Consistently resolved complex software issues through effective troubleshooting and root cause analysis, demonstrating strong problem-solving and critical thinking skills, leading to a 25% reduction in issue recurrence rate. Leveraged a strong foundation in web technologies (HTML, CSS, RESTful APIs) and cloud-based application systems to effectively test, troubleshoot, and optimize software performance across diverse environments, resulting in a 20% reduction in deployment-related issues. Played a pivotal role in delivering high-quality software releases on time and within budget, contributing to a significant increase in customer satisfaction ratings. Mitigated significant risks and enhanced user experience by proactively identifying and resolving critical software defects prior to release, resulting in a 15% reduction in customer-reported issues. Fostered seamless collaboration and cross-functional alignment by leveraging strong communication and interpersonal skills to effectively bridge the gap between technical and non- technical stakeholders, facilitating shared understanding and project success. Consistently delivered high-quality work on time and within budget through an organized and detail-oriented approach, effectively prioritizing tasks, managing competing deadlines, and adapting to shifting priorities. Delivered clear, concise, and actionable test reports that effectively communicate findings to stakeholders, fostering informed decision-making and driving product quality improvements. Meticulously maintained comprehensive quality documentation, including test plans, test cases, test results, and defect reports, ensuring traceability, regulatory compliance, and knowledge transfer within the team. Consistently drove process optimization by proactively identifying and implementing opportunities for efficiency and effectiveness in testing methodologies, resulting in a measurable reduction in testing cycle time and resource allocation Executed comprehensive API testing using Postman, validating request/response structures, error handling, and data integrity to ensure seamless integration and functionality. EDUCATIONMaster of Science in SociologyValdosta State University Valdosta, GeorgiaBachelor of Arts in Foreign Languages and Literatures Spanish Old Dominion University Norfolk, VirginiaSKILLSQA Testing, Regression Smoke, UAT, Agile, MySQL, REST API, API, Postman, Jira, Confluence, API Testing, Black Box Testing, End To End Testing, Exploratory Testing, Salesforce, PostgresSQL, JMeter, Azure DevOps, CI/CD, Automation Testing, HTML, CSS, Database Validation and Verification, Selenium, Jenkins, Mobile Application Testing, Zephyr, Browserstack, Java, Python, Problem-solving, critical thinking, analytical skills, decision-making, communication, interpersonal, self-starter, project management, SQA testing methodologies, SDLC, STLC, defect tracking, scripting and documentation, UI and compatibility testing, MS Office Word, Excel, Outlook, PowerPoint, OneNote, Access, Google Docs, Sheets, Slides, Forms, Zoom, Slack, MS Teams |
