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Title Certified Medical Customer Service
Target Location US-NJ-Bridgewater
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EMAIL AVAILABLE PHONE NUMBER AVAILABLESenior Manager MICE/Trip Director: Meetings, Marketing, Events, Incentives, Trade ShowsAccomplished Senior MICE Manager and Trip Director with over 20 years of experience in MICE (Meetings, Incentives, Conferences, and Exhibitions) across various industries. Specialized expertise in Operations, Marketing and Logistics Management, successfully overseeing high-end incentive programs, meetings, events, marketing and trade shows across all 50 states and 114 countries. A strategic leader known for building strong client relationships, leading high-performing teams, and executing flawless programs. Proven success in both in-person and virtual event management.Key Qualifications Leadership & Development: Expertise in client and employee development, mentoring teams, and training for optimal performance. Operations & Logistics: Comprehensive experience in operations management, contract negotiation, and end-to-end logistics. Client Collaboration: Strong collaboration with clients from project inception through to completion, ensuring successful delivery of outcomes. Relationship Management: Established and maintained robust client and vendor relationships across multiple industries. Problem-Solving: Strategic and quick in resolving client issues with a focus on achieving client satisfaction. Certification: Certified Medical Meeting Manager (CMMM) and HMCC certified with recognized Strategic Meeting Management (SMM) expertise. Communication: Exceptional written and verbal communication skills, particularly with C-level executives. Global Experience: Extensive experience in managing domestic and international meetings, marketing, events, conferences, trade shows. Program Execution: Successfully executed programs in both in-person and virtual environments. Financial Acumen: Skilled in generating and maintaining accurate account and opportunity plans, forecasting, and driving ROI and KPI achievements. Innovative Thinking: Known for strategic, outside-the-box thinking that drives innovative solutions and client success. Ability to work independently and collaboratively in a fast-paced environment Travel: Accustomed to a heavy domestic and international travel schedule.Key Account Experience Novartis: Led the rollout of the first MS oral drug to market. Genzyme: Led the rollout of the second MS oral drug to market. Novo Nordisk: Successfully launched the first diabetes injectable. Eli Lilly: Managed onsite Mounjaro Educational Programs. Sapporo: Directed Annual Worldwide & Regional Conferences, Tradeshows and product launches. Konica Minolta: Regional Office Mini-Trade Show, Educational Events. Zoom: Executed product education and rollout campaigns. Oracle: Managed training and incentive programs, product rollouts, and NYC Financial 3-Day Education Programs, as well as trade show operations. Cisco: Directed new system integration training programs and product rollouts. JP Morgan Chase: Stockholders Events, NYC Bank of America: Organized training and educational programs. Edward Jones: Led Summer Regional Programs. General Motors: Directed employee training programs. Chrysler: Managed mid and large-scale trade shows. Tokyo 2020 Olympics,: Responsible for Americans traveling, logistics for housing, events, entertainment and meals. Mitsubishi: Organized formal galas with a focus on brand and experiential elements.Industry Expertise Multi-Industry Experience: Skilled in managing meetings, events, and marketing requirements for industries including PhRMA, Technology, Finance, Manufacturing, Automotive, Beverage Industry.. SalesForce, ConnectWise and Cvent: Experience Domestic and International: Extensive knowledge and experience with both. Supplier Network: Built and maintained a deep network of suppliers, hotels, and DMCs to ensure seamless program execution. LinkedIn Influence: Established a strong LinkedIn network with over 22,000 followers, leveraging connections to enhance program outcomes.Certifications Certified Medical Meeting Manager (CMMM) HMCC Certified Strategic Meeting Management (SMM) ExpertSkills Trip Director & Event Management: Expertise in leading high-end incentive trips as well as small and large-scale events. Operations & Logistics Management: Proven ability to manage complex logistics, budgets, and events and trade show operations. Marketing: Expert in planning and execution of both complex and basic marketing strategy across many industries outlined in my CV. Not-for-Profit Fundraising: Experience in planning and executing fundraising events and platforms for associations. Act as a Client-Facing Liaison: Delivering presentations and maintaining open, clear communication with clients and internal teams Client & Vendor Relationship Management: Strong skills in fostering and maintaining long-term client and vendor relationships. Strategic Planning & Forecasting: Proficient in forecasting, planning, and achieving financial goals. Natural leader who can inspire and motivate teams. Government Compliance: Knowledgeable in Sunshine Act, Open Payment Policy, GDPR, CCPA, and Sarbanes-Oxley compliance, and Cross Border Engagement Review (CBER). Budget Management & Contract Negotiation: Experienced in managing budgets and negotiating contracts to ensure favorable outcomes. Event Execution: Skilled in both virtual and in-person event execution, delivering seamless experiences, including events production and management of large-scale events (festivals, trade shows, immersive brand events) C-Level Communication: Effective communicator and collaborator with C-level executives, ensuring strategic alignment and goal achievement. Gala Production & Execution: Strong experience in gala production, including theme development, entertainment, and AV coordination. Golf Event Management: Expertise in managing golf tournaments, both Shot Gun and Tournament Play formats.

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