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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEFormer John Deere employee of 17+ years of experience in the supply chain with material flow, inventory management, procurement, replenishment, and forecasting on a Global footprint. Former Cigna Healthcare employee of 18+ years of experience in customer service, human resource benefits, medical and hospital approvals. A proven track record of using my excellent personal, communication and organization skills to lead and improve processes and improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.ExperienceOCTOBER 2015 JULY 31, 2024Worldwide Service Parts Forecast Analyst John Deere Global Aftermarket and Customer Support Milan, IllinoisForecast Parts Analyst for mining excavators ($160 Million), China Construction ($6M) and Intelligent Solutions Group ($20M) service parts globally inventory while supporting 97% customer fill goal metric. Reduced 75% of the open orders during the Mining dissolution minimizing excess inventory. Lead cross-functional monthly meetings with marketing and supply management on Major Components to discuss parts planning and forecasting by using monthly average machine hours, model, current market and future term orders. Reduced receipts to $10M from $20M during trough demand due to the pandemic. Developed a segmentation of parts to focus on high volume parts to raise fill from unforeseen largest demand of $109M. Increased turn goal from 1.18 to .80 by putting high dollar/low demand parts on manual ordering. Conducted a preseason planning from the parts catalog for the China Wheel Loader in Latin America to bridge the gap on product support complaints. Align Service Parts Management forecasting system data to the targeted monthly forecast. Find and analyze inventory gaps at global distribution centers to ensure dealer part availability. Merge data from critical suppliers schedule receipts, past receipts, and forecasts using Power BI, Business Objects, and QlikView to name gaps based on historical data.FEBRUARY 2012 SEPTEMBER 2015Material Replenishment Specialist Analyst John Deere Construction and Forestry Davenport, IowaAnalyze replenishment strategies to improve part presentation to the production line while reducing inventory and material handling costs. Developed a strategy to replenish Forestry Axels by utilizing SAP functionality rather than a manual driven process. Work with manufacturing engineers to plan for every part, engineering changes, quality and part rejects. Manage and execute PDP to OFP transitions to ensure replenishment plans are in place to support future productions.JANUARY 2011 JANUARY 2012Material Flow Coordinator John Deere Construction and Forestry Davenport, IowaKey player to manage the 4Wheel Drive Loader move to kitting/supermarket process. Support and manage the 799 service and attachment orders. Managed and coordinated plan for every part and storage locations. Serve as a primary point of contact for operations to resolve any assembly line issues that may arise. Coordinate daily inventory management with performing cycle counts and daily shortage report.APRIL 2007 JANUARY 2011Senior Human Resource Service Specialist John Deere Direct Moline, IllinoisProvide human resource policy and benefit information and guidance to active, separated, and retirees. Received an exceed performance during the transition from John Deere Health to Healthy Direction for providing outstanding customer service. Supported 600 employees for early retirements during the Ag and Turf Voluntary Separation program. Maintained and updated SAP personnel records with human resource updates to personal files.OCTOBER 1988 MARCH 2007Claims Service Specialist Cigna Healthcare Clive, IowaAchieved 98-100% quality consistently throughout Cigna career. Assigned to accounts from Fortune 500 companies. Earned annual perfect attendance awards for 15 years. Provided excellent customer service resolving client escalated issues with a 24-hour turnaround. Received 3 Cigna excel gold awards for providing excellent customer service. Participated in quality task force to seek that enhanced process and customer service resulting in 2% increase. Review and approve payments for complex medical and hospital claims following the plan policy. Apply medical necessity guidelines, determined coverage, and verify eligibility. Utilize and ensure exact and prompt services by using claim check, reasonable and customary data, claim diagnosis, and coding.SkillsSAP SPM part of PTC Logistics) Microsoft Excel Forecasting Inventory management Supply Chain MRP Microsoft Office Microsoft Power BI Business Objects Excellent time management skills Conflict management Data analyticsEducationDECEMBER 2013Bachelor of Arts Business Administration Saint Ambrose University Davenport, Iowa |
