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Click here or scroll down to respond to this candidateKnoxville, TN EMAIL AVAILABLEPHONE NUMBER AVAILABLECandidate's Name
SummaryAccomplished IT business solutions with over 23 years of experience guiding the design, implementation, and integration of enterprise applications and systems. Proven expertise in leading cross-functional teams to deliver efficient, stable, and business-aligned solutions. Extensive knowledge of modern technologies, including ERP systems (Oracle E-Business Suite, Microsoft Dynamics, SAP) 4thDimension, Salesforce, Salesbuzz, databases, web services, cloud computing, networking (Cisco switches, routers, VOIP, Firewall, and wireless), and programming. Skilled in project management, business analysis, and ITIL service management practices.Core Competencies Enterprise Applications: Oracle E-Business Suite, and Microsoft Dynamics. System Integration: Salesbuzz, POS, Vehicle Maintenance, Access Control, Attendance Systems. Ticketing systems (ManageEngine). Helpdesk, and technical support. Microsoft Intune Operating Systems Solaris, Unix, (Microsoft Windows 7, 8, 10, 11) Microsoft Windows Server 2008 to Microsoft Windows Server 2022. Business intelligence and automation (Power BI, Salesforce, Zoho) Design, and manage security projects including Surveillance, Access control, and fire alarm. Programming Languages: Java, PHP, Data Structures Business Intelligence: Microsoft Power BI, JotForm, and Google forms. Cloud Services: AWS, Azure, Google Cloud. Virtualization using VMware, Hyper- V. Databases: Oracle, MySQL, PostgreSQL, Microsoft SQL Server. Networking: Cisco CCNA, CCNP, Wireless, VoIP, Security (Sophos, Fortinet,Palo Alto, SonicWall and Cisco ASA) Project Management: PMP. Service Management: ITIL SOP, SLAs, and Polices.Knoxville, TN EMAIL AVAILABLEPHONE NUMBER AVAILABLECandidate's Name
Professional ExperienceIT solutions Team Lead American National University (Feb 2024 till present) Provided support for cloud services (AWS, Azure). Provided support and automation using Salesforce and its integration with Microsoft 365. Provide BI reports for data analysis and visualization. Provided integration and automation between Salesforce, zoom meeting, and Microsoft office 365. Provided support for the integration between JotForm, and Salesforce. Provided support for Campus wireless controller, access control ant integration with attendance database. Provide campaigns to increase university sales and hiring more students. IT Team Lead BTS (Jan 2016 - Dec 2023) Managed a team providing technical support for Cisco, Dell, and HP networks, data centers, applications, servers, and APIs. Cisco UCS Network monitoring tools: ManageEngine OpManager, SolarWinds, Cisco LMS, Cisco Software Defined, and PRTG network monitor Security Hardware: Cisco ASA, Sophos, Fortinet, Palo Alto, SonicWall Security Software: Kaspersky, Sophos, and Norton Virtualization using VMware, Hyper- V. Cloud Services: AWS, Azure, Google Cloud. Servers installation and support: HP, Dell, Apple and Oracle Operating systems: Microsoft windows Server, Unix, Linux, and Mac OS X. Ticketing systems (ManageEngine). Microsoft System Center Configuration Manager Install and configure networks active component (cisco switches, router, Cisco ASA, Sophos, SonicWALL, Palo Alto, Cisco wireless controller, AVAYA VoIP). Manage E-Commerce project with B-Tech, and 2B companies. Install HP, Dell. And Oracleservers.Knoxville, TN EMAIL AVAILABLEPHONE NUMBER AVAILABLECandidate's Name
Manage Oracle E-Business suite implementation for ATCO pharma Manage and implement clouding projects (AWS, Azure, and Google). Developed and improved system integrations connecting internal and third-party systems, including access control with attendance systems, Microsoft Dynamics with Salesbuzz for stock management, and Oracle E-Business Suite OPM module with balances and monitoring systems. Aligned company business with regulations and vision through effective team management. Conducted business analysis to identify and recommend compatible hardware and partners. Designed and implemented ERP automation, backup, and SAN storage solutions. Reviewed and ensured compatibility of agreements and Service Level Agreements(SLAs). Designed and audited Standard Operating Procedures (SOPs) and project documentation. Group IT Director AM Group (Sept 2014 - Jan 2016) Reviewed and ensured compatibility of agreements and Service Level Agreements(SLAs). Design and install VMware ESXI for company infrastructure. Design and implement Microsoft infrastructure including DC, ADC, file sharing, Designed and implemented a new architecture integrating Microsoft AX Dynamics with Salesbuzz for sales through vans and POS, including authorization, capture processes, stock synchronization, and client payment monitoring. Upgraded the price label printing portal and integrated it with POS and Zebra systems. Facilitated communication between cross-functional teams during the implementation. Managed the integration of Motorola handheld devices with Microsoft AX Dynamics. Oversaw the training plan for 52 branches on Salesbuzz, handheld devices, and Microsoft AX Dynamics in the sales process. Design, and install data center. Design and install all networks (Core switch, distribution switches, and edge switches, wireless controller, AP for warehouses) Install and configure VPN L2L between the HQ and 52 branches. Designed and audited Standard Operating Procedures (SOPs) and project documentation. Knoxville, TN EMAIL AVAILABLEPHONE NUMBER AVAILABLECandidate's Name
Information Technology Manager Sunny Pharmaceuticals (Sept 2010 - Sept 2014) Led teams of engineers and service companies in implementing IT solutions, including Oracle E-Business Suite R12, Microsoft servers, domains, telecommunications, and email servers. Managed the Oracle E-Business Suite R12 implementation project, covering Procure-to- Pay (P2P), Order-to-Cash (OTC), Record-to-Report (R2R) Cycle, and Oracle Process Manufacturing (OPM). Conducted business analysis, project documentation, testing, issue resolution, and data migration for the implementation. Design and install all networks (Core switch, distribution switches, and edge switches, wireless controller, AP for warehouses) Install and configure Cisco ASA and SonicWall for network security. Facilitated the integration between Oracle E-Business Suite and balances through the EMS module. Spearheaded the implementation of HR software, including integrations with attendance machines and performance assessments.Network Administrator Amoun Pharmaceuticals (Sept 2006 - Sept 2010) Managed network infrastructure for main data center, 11 buildings. Managed network infrastructure for local disaster recovery data center, 11 buildings with high availability. Design and install all networks (Core switch, distribution switches, and edge switches, wireless controller, AP for warehouses) Install and configure Cisco, Cyber room firewalls. Install and configure backup solution (San storage, IBM tape library) Designed and implemented the infrastructure for the 4th Dimension application used across departments like Finance, Warehouse, Planning, Manufacturing, and Sales over Apple servers. Played a pivotal role in the migration of applications from 4 thdimension standaloneservers to SAP ERP, including business analysis, project management, testing, data collection, development, Go-live execution, and report modifications. Technical Engineer Ultra Technology (Nov 2000 - Sept 2006) Technical support for computers hardware. Networks passive components installation.Knoxville, TN EMAIL AVAILABLEPHONE NUMBER AVAILABLECandidate's Name
UPS installation. Network printers and photo copier installation. CCTV installation and support. Access control installation and support. Installation for HP servers. Installation for intrusion and fire alarm systems. Education M.Sc. in Information Technology (In Progress) American National University, US (Jan 2024 - Jul 2025) B.Sc. in Communication Engineering Menoufia University, Egypt (1998 - 2003) Professional Development Project Management Professional (PMP) ITIL Information technology products sales. Microsoft AX Dynamics Business Analysis Professional Oracle E-Business suite Cisco ASA Cisco Certifications (CCNA, CCNP, Wireless, VoIP, and Security) Microsoft Certified Solutions Expert (MCSE) Microsoft Intune Sophos Fortinet ITSM Information Technology infrastructure Architect. |
