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Click here or scroll down to respond to this candidateALLISONWALLSEVERHARTEMAIL AVAILABLEPHONE NUMBER AVAILABLEKernersville Street Address
Adept at fostering positive client relationships and delivering exceptional customer service, my tenure at Jake And Company 2 exemplifies my commitment to professionalism and integrity. Skilled in problem identification and adaptability, I consistently enhance customer satisfaction and operational efficiency, evidenced by a 20% increase in repeat business.PROFESSIONAL SUMMARYACCOMPLISHMENTS Documented and resolved [Issue] which led to [Results]. Achieved [Result] through effectively helping with [Task]. Achieved [Result] by completing [Task] with accuracy and efficiency. Jake And Company 2 - Private Dog SitterKernersville NC 11/2018 - CurrentStein Mart - CashierGreensboro, NC 07/2020 - 10/2020Target, Seasonal Work During Christmas. - Cashier, Kernersville, NC 11/2019 - 01/2020WORK HISTORYMaintained a safe and comfortable environment for dogs, ensuring proper exercise, feeding, and playtime routinesHandled clients questions with the highest degree of courtesy and professionalism to set up a meet and greet to meet dog, catMaintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.making sure of dates and times client would be leaving and returning. Where food and toys and bed and needs of their Pets would be met daily.Greeted customers entering store and responded promptly to customer needs. Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Greeted customers entering store and responded promptly to SKILLS Customer Service Adaptability and Dependability Positive Attitude Honest and Trustworthy Regular Availability Client Relationship Management Written Communication Problem Identification Professionalism Interpersonal Communication Work Planning Adaptability Professionalism and IntegrityForsyth Technical CommunityCollegeWinston-salem, NC 07/2012Microsoft Office 2007, IntermediateMicrosoft WordI took Microsoft Office 2007,Intermediate Microsoft Word andExcel, Quality AnalysisCustomer Relations Management in aCall CenterComputer BasicsPublic SpeakingEnglish, Math,The reason I took these class's I'm aAuthorI become a Vendor with Sam's Cluband Barnes and Noble in 2017I have had many book Signings FromEDUCATIONDecember 2017 to 2019Until covid 19 cameWhen having book signings I HAVESOLD OUT IN TWO DAYS.How this happened I wrote one bookpublished it .I Marketing it all on my own dailybeen out and about.I wrote Sam's Club's Buyer a E-mailto see if I could havea book Signing in Sam's Club shegave me a chanceI never let her down sold out eachtime at Sam's Club. Sold out atBarnes and Nobles.North Forsyth High SchoolWinston-Salem, NC 06/1975High School DiplomaWork Experience Education (WEE)I worked a full-time job andattending High SchoolThe name of my Employer : was CLRManufacturingI worked from 3:30 PM to 11:00 PMUntil I Graduation Of June of 1975Forsyth Tech Community CollegeCERTIFICATIONSMICROSOFT OFFICE 2007INTERMEDIATE MICROSOFT WORD &EXCELQUALITYN ANALYSISCUSTOMER RELATIONS MANAGEMENT: CALL CENTERCOMPUTER BASICSCERTIFICATIONSHome Instead Senior Care Home - Care GiverWinston Salem, NC 10/2018 - 01/2019Advantage Sales and Marketing - Event SpecialistWinston-Salem, NC 11/2014 - 08/2017McDonald's Restaurant - Main Grill CookWinston-Salem, NC 06/2014 - 10/2014Walmart - CashierWinston Salem, NC 10/2012 - 11/2012customer needs. Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items, and join reward programs.Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Assisted customers with returns, refunds and resolving transaction issues. Built relationships with customers to encourage repeat business. Assisted clients with daily living needs to maintain self-esteem and general wellness.Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.Guided patients to restroom to support bladder and bowel relief requirements.Cooked meals and assisted patients with eating tasks to support healthy nutrition. Alzheimer's Care for two different ladies.Conducted thorough pre-event research to identify potential customers'' needs and interests, tailoring demonstrations accordingly.Provided exceptional customer service throughout each event, addressing inquiries promptly and professionally.Increased customer engagement through interactive product demonstrations and by providing in-depth product knowledge.Built strong relationships with store management and staff to ensure seamless collaboration during events. Interfaced with clients to understand event objectives. Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time. Operated and maintained grills, fryers and other cooking equipment. Checked freshness and quality of ingredients.Restocked stations and supplies during slower periods between rushes.Monitored food temperatures for proper cooking and safe consumption. Prepared meals according to customer specifications. Adhered to strict food safety regulations and hygiene standards. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. City of Winston-Salem - Parking Enforcement Officer /Inbound Call Center RepresentativeWinston-Salem, NC 01/2005 - 12/2007City of Winston-Salem - Parking Booth AttendantWinston-Salem, NC 07/2006 - 04/2007Forsyth Medical Hospital - Switch Board Operator Part-time Nights & WeekendsWinston-Salem, NC 09/2005 - 03/2006Operated switchboard to relay incoming, outgoing and interoffice calls Ensured medical professionals were informed and attended emergency operations including code blue alarms, and calling the heart teams for emergenciesOperated system of bells and buzzers to call individuals in establishment to phoneGreeted customers entering store and responded promptly to customer needs. Met customer needs through polite, friendly and attentive service. Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required. Bagged items securely to minimize breakages and reduce losses. Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.Enhanced public safety by patrolling assigned areas and enforcing parking regulations. Wrote and issues citations or warnings to owners of vehicles. Responded to calls in both routine and emergency situations. Improved traffic flow through diligent monitoring and enforcement of parking restrictions.Maintained detailed records of daily activities and incidents, contributing to accurate reporting and analysis of enforcement efforts.Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.Assisted motorists with locating legal parking spaces, promoting positive community relations.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Responded to customer requests for products, services, and company information.Collaborated with security personnel to address safety issues and maintain a secure environment for customers.Enhanced customer satisfaction by providing friendly and efficient service at the parking booth. Ensured accurate record-keepingUtilized strong communication skills when interacting with diverse clientele, creating a welcoming atmosphere at the parking facility.Managed daily cash handling responsibilities, accurately balancing revenue and reporting discrepancies to management.Assisted in resolving customer complaints and concerns, ensuring a high level of customer retention.Xpedx, Inc. - Full-Time ReceptionistWinston-Salem, NC 09/2000 - 03/2004BB&T Bank - Teller01/1998 - 01/1999Clear Channel Radio Station, WTQR, WSJS, 94.5 - Receptionist Part-timeWinston-Salem, NC 05/1998 - 08/1998Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Confirmed appointments, communicated with clients, and updated client records.Answered phone promptly and directed incoming calls to correct offices.Kept reception area clean and neat to give visitors positive first impression. Responded to inquiries from callers seeking information. Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.Handled sensitive information with discretion while maintaining strict confidentiality standards.Maintained visitor log for entering and leaving facility for security purposes.Helped maintain office security by monitoring visitor access and issuing badges.Handled assignments independently with good judgement and critical thinking skills.Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.Disbursed cash and checks accurately while maintaining security of cash drawers.Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed. Processed customer transactions promptly, minimizing wait times. Assisted customers with account inquiries, resolving issues promptly and professionally.Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.Improved customer satisfaction by providing efficient and accurate transaction processing.Developed strong relationships with customers through exceptional service, fostering loyalty and trust.Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records.Answered phone promptly and directed incoming calls to correct offices.Kept reception area clean and neat to give visitors positive first impression. |
