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Title Customer Service Representative
Target Location US-AL-Birmingham
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Gardendale, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain full time employment with an opportunity to grow within the company and take on more responsibilities, also to learn more and demonstrate my abilities and work experience. Work ExperienceCustomer Service Representative/Sales Representative Total Cell Phone Repair, (TCPR,LLC)-Gardendale, AL August 2021 to June 2022 Managed customer accounts Greeted customers Resolved customer issues Collected and documented orders Responded to inquiries and issues Inventoried spreadsheets Operated the cash registerMedical SecretaryUrology Centers of Alabama-Birmingham, ALFebruary 2020 to July 2020 Scheduled patient appointments for visits, imaging, and procedures Obtained prior authorizations from insurance companies for procedures, medications, and imaging. Answered phone calls from patients and directed their requests or questions to the appropriate personnel if necessary. Obtained all referrals needed from either the insurance company or physician. Insurance verificationPharmacy TechnicianWarrior Pharmacy-Warrior, ALAugust 2019 to January 2020 Full-filled orders for clients Answered phones and maintained inventory of store ReceptionistFirstBank Mortgage-Birmingham, ALJuly 2016 to March 2017 Answered phone calls from clients Assembled important documents for all the loan officers and made them available whenever needed. Kept up everyday office work that included mail, letters to clients, and set up meetings. Medical AssistantBirmingham Rheumatology-Birmingham, ALDecember 2014 to July 2015 Answered phones on multiple lines. Maintained effective filing system for patients and doctors scanning documents and keeping them up to date. Performed medical procedures that included injections, drawing blood, and explained medications and treatments available to patients with prior authorization. Assisted in procedures on bone density scans and x-rays. Chiropractic AssistantAccident Spine & Rehab-Hoover, ALJune 2014 to November 2014 Scheduled appointments for patients, filed insurance claims and provided attorneys and insurance adjusters with patient file. Maintained all patient records and billing systems for the practice Executed drug screens (urine and hair follicle), DNA testing, blood work, and certified in alcohol breath testFront DeskBirmingham Rheumatology-Birmingham, ALJanuary 2014 to June 2014 Answered phones on multiple lines. Maintained effective filing system for patients and doctors scanning documents and keeping them up to date. Performed medical procedures that included injections, drawing blood, and explained medications and treatments available to patients with prior authorization. Assisted in procedures on bone density scans and x-rays. Store ManagerITAN-Birmingham, ALJune 2007 to November 2008 Performed office duties such as scheduling appointments, creating employee schedules, bookkeeping and all daily cleaning of equipment, and performed weekly and monthly evaluations of employees. Office ManagerVoyager Physical Therapy-Birmingham, ALMay 2002 to April 2007 Maintained patient files for doctors and ordering all inventory for the office, while performing other daily duties. Medicare billing and coding with modifiers, also experience with ICD-9 and CPT coding. Managed day-to-day office functions such as Opening and closing the store Handled all financials Oversaw AP and bookkeeping Collected payments Managed office supplies Handled copying, filing and faxingEducationHigh school diplomaKeystone National High School - Pittsburgh, PAMarch 2003Skills Able to perform work pertaining to mortgages and deeds online, including the specifications in house closings and taxes on properties. Make final arrangements with mortgage and lending companies for final documentation and payments required. CPT Coding Insurance Verification EMR Systems ICD-9 Medical Coding Medical Records Medical Billing Patient Care Medical Scheduling Medical Imaging Anatomy Knowledge Medical Terminology Clerical Experience Experience Administering Injections Vital Signs Customer service Microsoft Outlook Microsoft Excel Computer skills Microsoft Office Time management Typing Microsoft Word Typing Analysis skills Accounts receivable Medical coding Account management Microsoft Access Medical records Customer relationship management Human resources Medical terminology Documentation review Bookkeeping Clerical experience Customer service Accounts payable Sales Recruiting Data collection Cash handling Telecommunication EMR systems Databases Anatomy knowledge Office management Help desk iOS Front desk Driving Vital signs Cash register Medical imaging Relationship management Social media management Serving Operating systems Windows Heavy lifting Restaurant experience HIPAA Insurance verification Office experience Microsoft Word Computer skills Experience with children Childcare English Applied behavior analysis Behavioral therapy Hospitality Management Food service Retail management Retail salesCertifications and LicensesDriver's LicenseCPR CertificationAssessmentsRecruiting  ProficientJuly 2021Managing the candidate sourcing and selection process Full results: ProficientHR: Compensation & benefits  ProficientJanuary 2023Knowledge of compensation and benefits programsFull results: ProficientSpreadsheets with Microsoft Excel  ProficientJuly 2021Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientData entry: Attention to detail  ProficientJuly 2021Maintaining data integrity by detecting errorsFull results: ProficientBasic computer skills  ProficientJuly 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientScheduling  ProficientJanuary 2023Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientDelivery driver  ProficientMay 2023Interpreting instructions or signs and solving problems Full results: ProficientManagement & leadership skills: Impact & influence  Proficient August 2023Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientWork style: Professionalism  ProficientJuly 2021Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientWork style: Reliability  ProficientJanuary 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientMedical terminology  ProficientOctober 2022Understanding and using medical terminologyFull results: ProficientMedical receptionist skills  ProficientAugust 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientMedical receptionist skills  ProficientJune 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientMedical receptionist skills  ProficientJanuary 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientWork motivation  ProficientJanuary 2023Level of motivation and discipline applied toward work Full results: ProficientWork motivation  ProficientJuly 2021Level of motivation and discipline applied toward work Full results: ProficientRecruiting  ProficientSeptember 2022Managing the candidate sourcing and selection process Full results: ProficientWritten communication  ProficientJanuary 2023Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientGeneral manager (hospitality)  ProficientAugust 2023Solving group scheduling problems and reading and interpreting P&L statements Full results: ProficientMedical terminology  ProficientAugust 2021Understanding and using medical terminologyFull results: ProficientManagement & leadership skills: Impact & influence  Proficient July 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientAttention to detail  ProficientJuly 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer service  ProficientJune 2022Identifying and resolving common customer issuesFull results: ProficientProtecting patient privacy  ProficientJuly 2022Understanding privacy rules and regulations associated with patient records Full results: ProficientCustomer focus & orientation  ProficientMay 2021Responding to customer situations with sensitivity Full results: ProficientCall center customer service  ProficientMay 2021Demonstrating customer service skills in a call center setting Full results: ProficientAdministrative assistant/receptionist  Proficient July 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientWork style: Reliability  ProficientJune 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientFiling & organization  ProficientJuly 2021Arranging and managing information or materials using a set of rules Full results: ProficientCustomer service  ProficientJuly 2021Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability  ProficientNovember 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientDelivery driver  ProficientNovember 2023Interpreting instructions or signs and solving problems Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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