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Talented professional successful at maintaining satised, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing many years of related experience and team-oriented mentality.Customer service excellenceCall Center OperationsService supportAccount UpdatesTraining and mentoringWork Order PreparationPayment ProcessingKPI MonitoringFoundever Stockton On Tees, ClevelandUkCustomer Service Advisor05/2022 - 07/2024Provided customer service by responding to inquiries and resolving problems in a timely manner.Answered customer calls, emails, and live chat inquiries promptly and courteously.Assisted customers with product selection, order placement, billing questions, and returns.Developed relationships with customers through proactive follow-up on orders.Identied customer needs and oered solutions to enhance the customer experience.Reviewed current processes and procedures for accuracy and eciency improvements.Shell Energy Cleveland, United KingdomCustomer Service Advisor12/2021 - 05/2022Provided customer service by responding to inquiries and resolving problems in a timely manner.Answered customer calls, emails, and live chat inquiries promptly and courteously.Assisted customers with product selection, order placement, billing questions, and returns.Identied customer needs and oered solutions to enhance the customer experience.College of Nursing Jos NigeriaSome College (No Degree) in NursingSummarySkillsExperienceEducation and TrainingSUKAHKMA JAMES