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Click here or scroll down to respond to this candidate LINKEDIN LINK AVAILABLE
Candidate's Name EMAIL AVAILABLE
Seattle, WA| PHONE NUMBER AVAILABLE
SUMMARY
Results-driven professional with a strong background in operations, customer service, and IT support. Proven
ability to streamline processes, manage complex projects, and deliver exceptional customer experiences. Adept at
payroll processing, employee relations, event coordination, and technical troubleshooting. Known for leadership,
teamwork, and a commitment to achieving organizational goals.
EDUCATION
Bachelor s Degree in Software Engineering Spring 2026
Unigran University
Associate Degree in Computer Networking and Information Technology 2024
City College of San Francisco
Web Design & Development Certificate 2021
Mission Economic Development Agency
Bachelor s Degree in Nursing 2012
University Salgado de Oliveira
KEY SKILLS
Administrative: Administrative support, project management, strategic planning, sales management, and data
management
Office Technology: Microsoft Office 365, Google Suite, HTML5, CSS, JavaScript, SAP, HIVE, Asana
Communication: Slack, Zoom, Microsoft Teams, and other collaboration tools
Languages: Fluent in English, Spanish, and Portuguese
RELEVANT EXPERIENCE
HR & Payroll Specialist September 2023 December 2023
American Airlines | San Francisco, CA
Handled benefits administration and open enrollment, improving employee access and participation in benefits programs
Managed employee relations matters such as conflict resolution and performance management, leading to improved team
morale and productivity
Processed payroll for over 200 employees with precision, ensuring compliance with all regulations and avoiding
discrepancies
Streamlined the onboarding process for new employees, reducing time-to-productivity and enhancing overall orientation
experiences
Operations Coordinator April 2022 April 2023
JCDecaux Group | San Francisco, CA
Collaborated with the sales team to support client needs and deliver outstanding customer satisfaction, contributing to
strong repeat business
Created operational reports and performance metrics to guide improvements, leading to cost savings and greater
operational efficiency
Maintained high-quality standards in advertising displays, resulting in consistently positive customer feedback and
satisfaction
Coordinated logistics for advertising installations throughout the city, optimizing schedules and routes to increase
efficiency
Administrative & Event Assistant July 2019 February 2020
Virgin Hotels | San Francisco, CA
Contributed to sales initiatives by promoting hotel services and amenities, boosting reservations and client interest
Provided exceptional customer service to hotel guests, promptly addressing inquiries and resolving issues
Coordinated across departments for smooth event management and memorable guest experiences, leading to increased
event bookings
Supported the planning and execution of events, ensuring seamless operations and guest satisfaction, resulting in positive
feedback
Sales Development Representative June 2018 March 2019
Sixt Rental Group | San Francisco, CA
Managed customer reservations and transactions accurately and efficiently, achieving high customer satisfaction
Guided customers in selecting suitable rental vehicles and additional services, successfully upselling in many cases
Trained new employees in customer service protocols and best practices, improving overall team efficiency and service
standards
Handled customer complaints and feedback, offering appropriate solutions and alternatives, reducing complaint resolution
time
IT Support Specialist January 2017 January 2019
Sinistral Group | Oakland, CA
Conducted regular maintenance and updates on IT systems to enhance performance and security, resulting in consistent
uptime for critical systems
Provided technical support to end-users, promptly resolving hardware and software issues and maintaining high
satisfaction levels
Documented technical issues and solutions for future reference and knowledge sharing, aiding in quicker resolution of
recurring issues
Collaborated with the IT team to implement new technologies and improve existing systems, enhancing overall system
performance
CEO & Managing Partner 2007 2014
Go Brazilian Spa Center | Salvador, Brazil
Developed and implemented strategic business plans for sustained growth and profitability
Led a team of professionals, fostering a positive work environment and high employee satisfaction, resulting in strong
employee retention
Established strong relationships with clients and suppliers, ensuring quality service and products, and achieving high client
retention
Founded and managed a successful spa center, overseeing all aspects of business operations and achieving steady revenue
growth
LEADERSHIP & AFFILIATIONS
Member| Bay Area Brazilian Community March 2020 Present
Conducted outreach and education programs on immigration resources and policies, including workshops and seminars
Led cultural orientation sessions to help newcomers acclimate to their new environment, covering local customs,
traditions, and community services
Supported individuals in completing immigration forms and gathering necessary documentation for visas, green cards,
asylum, and citizenship
Provided basic legal assistance and referrals to immigrants and refugees, guiding them through immigration laws and
procedures
Offered interpretation services to facilitate communication between immigrants and service providers or government
agencies
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