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R I CHELLE F ULLERTONP R O J E C T M A N A G E RGresham, OR EMAIL AVAILABLEPHONE NUMBER AVAILABLE She.Her.HersSKILLSAgile/Waterfall/Hybrid MethodologiesServant LeadershipPrioritizationProcess ManagementCreative Problem-SolvingCollaboration with Multi-Facetted TeamsClick-Up (Project Management Software)Data AnalysisStakeholder ManagementChatGPTEXPERIENCEPROJECT MANAGERRose City Rollers2024-Current  Pro Bono FreelanceSpecify, communicate, and verify the delivery of all required deliverables outlined in each task for the project. Monitor these deliverables throughout the entire process.Oversee the creation and execution of print and digital marketing materials for designated brands, including websites, banners, apps, brochures, mailers, banner ads, print ads, and videos.Coordinate with key agency teams to ensure they are meeting the established milestones (Events, Marketing, Sponsorship, Volunteers, Vendors).Accountable for leading various meetings, including project meetings and recaps, weekly status updates, project briefings, internal creative reviews, and discussions with external vendors. INTERNAL COORDINATOR/CUSTOMER RELATIONS MANAGERGresham Toyota2019-CurrentReviews project scope plans to determine time frames, funding limitations, staffing/vendor requirements, and allotment of available resources.Lead cross-functional teams of 5-7 members to successfully execute projects and deliver exceptional customer satisfaction.Manage internal communication channels and facilitate effective collaboration among team members.Implement strategies to optimize stakeholder engagement by completing stakeholder analysis and understanding their communication styles.Facilitate and lead meetings with internal and external stakeholders, clients, contractors, and vendors.High priority to provide top quality deliverables to all stakeholders.Track, follow up on, and drive to completion actions to deliver each milestone of all projects. Managing between 5-9 small projects at a time.BUSINESS DEVELOPMENT AGENT/LEADGresham Toyota2017-2019Collaborated with other department team members to provide cross-functional support and assistance to guests.Maintained current knowledge on company processes, product features, and manufacturer regulations.Prevented scheduling concerns by providing a detail-oriented process to prevent overbooking.Increased warranty scheduled appointments by 6% within 6 months, increasing gross profit by $10,000 a month. ASSISTANT STORE MANAGERTorrid2011-2017Trained and mentored new employees, resulting in improved customer service and higher internal satisfaction.Reviewed staff performance and offered constructive feedback.Conflict management skills to resolve issues with customers. EDUCATIONMASTER OF BUSINESS ADMINISTRATIONConcordia UniversityPROFESSIONAL CERTIFICATIONS CERTIFICATES/AWARDS Project Management Professional CertificationAwarded by the Project Management Institute (03/2024) Digital Marketing + E-CommerceGoogle/Coursera (In progress) Excellence Award: Customer Relations ManagementAwarded by Toyota Motor Sales, Inc. (2022-2023)