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Click here or scroll down to respond to this candidateCandidate's Name NUMBER AVAILABLE / Email: EMAIL AVAILABLEObjective:Dedicated and results-driven Travel Agent with 6 years of experience in the travel industry. Adept at understanding clients' unique needs and preferences to curate personalized itineraries. Proven track record of building strong client relationships and exceeding sales targets. Proficient in booking flights, accommodations, transportation, and creating tailored travel packages. Excellent communication and problem-solving skills. Bilingual: Fluent in Spanish, proficiency in French and Italian.Professional Experience:Receptionist L&G Law Group Chicago, Illinois 2017 - 2022Managed records, processing, and filing, ensuring data accuracy and organizationScanned and searched documents, facilitating efficient retrievalObtained Court documents from Cook County, maintaining compliance with legal requirementsPerformed photocopying, scanning, and faxing as needed, ensuring document accessibilityEfficiently handled a high volume of incoming calls using a multi-line switchboard, providing exceptional customer serviceHoliday Fulfillment Coordinator Lettuce Entertain You Enterprises, Inc Chicago, Illinois 2016Orchestrated the Holiday Season Fulfillment Program, preparing and mailing gift cards and holiday bonus packagesChildcare Provider Chicago, Illinois 2010 - 2015Cultivated positive relationships with children through engaging activitiesEstablished meal schedules and daily routines for children's well-beingEncouraged child development through storytelling and playFollowed instructions and procedures accuratelyProvided a supportive environment and worked in partnership with familiesAccount Executive Ftbol y Ms Radio Advertising San Jos, California 2008 - 2009Presented advertising packages to existing and prospective clientsCultivated and maintained client relationships, meeting dynamic advertising needsReceived training in account sales, coaching techniques, and marketing strategiesKept up to date with industry trends by attending networking eventsTravel Consultant Costa Rica Experts Travel Agency Chicago, Illinois 1994 - 1996Evaluated customer travel needs for individual, corporate, and leisure groups.Booked reservations for travel, rental cars, and hotels.Assisted clients with passports and visas, ensuring smooth travel preparations.Collaborate with clients to understand their travel goals, preferences, and budgets, ensuring a personalized travel experience.Research and recommend destinations, hotels, flights, and activities based on client requirements and industry knowledge.Utilized travel software and booking platforms, such as Sabre to facilitate bookings and manage reservations.Conducted post-travel follow-ups to gather feedback and improve the quality of future travel arrangements.Customer Service Representative American Airlines San Jos, Costa Rica 1989 - 1993Provided professional customer service, assisting clients with inquiries.Ensured quality control and passenger documentation accuracy.Issued boarding passes and managed luggage check-in.System Sabre Airlines Reservation SystemCollaborated with clients to create customized travel itineraries, including international and domestic destinations.Demonstrated proficiency in navigating GDS (Global Distribution System) platforms to book flights, hotels, and ground transportation.Researched and provided comprehensive information on visa requirements, entry restrictions, and travel advisories.Actively promoted and sold travel insurance, ensuring clients had coverage for unexpected events.Organized group tours and special events, handling all logistics and ensuring a seamless experience for clients.Consistently met and exceeded sales targets, earning recognition as a top-performing travel consultant.Assisted clients with itinerary changes, cancellations, and refunds, demonstrating strong problem-solving skills.Conducted regular training sessions to stay updated on new travel industry trends and technologies.Education:2020 - Computer Training Institute of ChicagoCompleted Microsoft Office TrainingBasic knowledge in Microsoft Office1990 University Autnoma de Centro Amrica, Costa RicaAssociate Degree International StudiesCertifications:1992 - American Airlines, Dallas, TXInternational TariffWorld CargoWorldwide ReservationsDrug SecuritySkills:Destination knowledgeGDS proficiency (Amadeus, Sabre, Travelport)Customer relationship managementSales and negotiation skillsTravel insurance expertiseProblem-solving and crisis managementExcellent communication and interpersonal skillsAttention to detail and organizational abilities.Multilingual proficiency (if applicable)Social media and online marketing for travel promotions |
