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Candidate's Name
PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | Upper Darby, PA

Summary

Technical Support Specialist with a proven track record in customer support and technical process optimisation. Experienced
in enhancing service reliability and resolving complex technical issues across various environments. Adept at
troubleshooting, configuring, and maintaining hosting setups, including cPanel, DNS, email, and server-related systems.
Strong background in web development, sales, and business, enabling a versatile approach to problem-solving and customer
engagement. Known for effective collaboration with teams to drive efficient solutions and improve customer satisfaction.
Passionate about applying technical skills to dynamic environments, with a commitment to continuous improvement and
innovation.

Experience

Namecheap
Customer Support Specialist | 03/2022 - 10/2024
   Deliver expert technical support, enhancing customer satisfaction in web hosting.
   Resolve complex technical issues, improving user experience through effective guidance.
   Work with teams on cPanel, DNS, and email setups, boosting service efficiency.
   Troubleshoot hosting problems, ensuring seamless website migrations.
   Contribute to high satisfaction rates by addressing diverse customer inquiries.

Self-employment
Self-employment | 10/2016 - 10/2024
   Managed iPhone parts business, ensuring efficient supply chain and high customer satisfaction.
   Streamlined supplier communication, facilitating seamless procurement and customs processes.
   Improved inventory management, resulting in higher profitability and customer retention.

Vodafone Ukraine
Sales Representative | 10/2014 - 10/2024
   Increased sales by setting new monthly records through effective product presentations.
   Utilized strong communication skills to enhance customer engagement and conversion rates.
   Applied extensive product and market knowledge to achieve significant sales milestones.

Skills

JavaScript, TypeScript, HTML, CSS, PHP, Python, React.js, React Native, Next.js, Redux, Node.js, Nest.js, Express.js,
Symfony, WordPress, Bootstrap, SQL (MySQL, PostgreSQL), Prisma, Firebase, MongoDB, Docker, Git, GitHub,
cPanel/WHM, Linux, Software troubleshooting, Adaptability, Analytical thinking, Communication skills, Fast Learner,
Technical Support.

Education

Lviv University of Trade and Economics
Finance and Banking | 06/2018

Languages

English, Ukrainian