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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESpokane, WASKILLSTeam CollaborationLeadershipAnalyticalProblem SolvingCustomer Centric FocusMedical Benefits Methods & ProceduresProject ManagementProcess DevelopmentSoftware knowledge: Athena, Facets, Avaya, SalesForceMicrosoft Office SuiteEDUCATIONCollege of Canyons, Valencia, CAPROFESSIONAL SUMMARYExperienced professional in business relations, client services, and customer retention with a proven history of exceeding revenue targets, building strong client relationships through problem-solving, conflict resolution, and continuous communication.Team-focused individual promoting strong leadership through daily interactions with internal and external customers.WORK HISTORYNORTHWEST Orthopedic Specialist - Practice Support Coordinator03/20/2023 - 09/5/2024Primary support for patients direction of care.Responsible for taking high volume of calls while fostering strong customer service.PREMERA Blue Cross - Call Center Provider/Member Services07/08/2019 - 03/14/2023Took a lead role interfacing with members to ensure a positive experience.Detailed communication with members on plan benefits and claims.Provided member benefits, eligibility and claim information to providers.SENSKE SERVICES - Customer Experience Coordinator04/2018 - 07/2019Conducted customer satisfaction surveysMitigated and Problem ResolutionProvided weekly excel reports to management on client retention goals.Increased client retention overall by 9%.U.S. HEALTHWORKS - Sales Analyst Manager/Key Account Specialist 2/2009 - 04/2018Direct interaction with top clients to build trust and have a positive relationships while assuring sales retention and growing a Book of Business.Provided support to the national sales group by overseeing status reviews and approval of new accounts.Managed a team of six, including training, administration and performance assessments..