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Click here or scroll down to respond to this candidateCandidate's Name
Address Street Address Brittany WayMadison, MS, Street Address
Phone PHONE NUMBER AVAILABLEE-mail EMAIL AVAILABLEObjectiveTo obtain a position in the financial services industry with a company that provides continuous growth opportunities that align with my values of integrity, respect and teamwork. Professional ExperiencePersonal Banker II Cadence Bank Madison, MS 2023-01 - Present- Act as the primary point of contact for clients, providing personalized banking solutions and exceptional customer service.- Build and maintain strong relationships with customers, understanding their financial needs and goals to offer tailored banking products and services.- Assist clients in opening new accounts, such as checking, savings, certificates of deposit (CDs), and Individual Retirement Accounts (IRAs).- Handle customer inquiries, complaints, and account maintenance requests promptly and professionally, ensuring high levels of customer satisfaction.- Actively contribute to achieving branch sales and service goals while adhering to all sales and compliance standards.Branch Operations Leader Cadence Bank Madison, MS 2022-03 2022-12- Lead and manage the teller team, providing guidance, training, and support to ensure high levels of customer service and operational efficiency.- Oversee all cash handling activities, including large cash deposits and withdrawals, while maintaining accuracy and compliance with bank policies and procedures.- Conduct regular audits and reviews to identify discrepancies, implement corrective actions, and minimize operational risks.- Serve as the primary point of contact for complex customer inquiries and problem resolution, ensuring customer satisfaction and retention.Teller Cadence Bank [Madison, Mississippi] 2021-07 - 2022-03- Processed customer transactions, including deposits, withdrawals, and transfers, while delivering excellent customer service.- Balanced and maintained cash drawers in accordance with bank policies and procedures.- Promoted bank products and services to customers, driving cross-selling opportunities.- Assisted in resolving customer inquiries and complaints, ensuring a positive customer experience.Skills- Relationship Building and Customer Service- Sales and Cross-Selling- Product Knowledge and Education- Problem Solving and Decision Making- Attention to Detail- Communication and Interpersonal SkillsEducation2017-08 - 2020-12 Bachelor of Business Administration: Finance Mississippi State University - Starkville, MSGPA: 3.63/4.00ReferencesAvailable upon request |
