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Click here or scroll down to respond to this candidateNKCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Shakopee, MN Street Address
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.Work PlanningQuality ImprovementClient ServiceCoachingTechnical SupportComplaint resolutionShift SchedulingOvertime ManagementCash HandlingMentoringTeam SupervisionPerformance EvaluationsSta TrainingCall Center OperationsSam's Club Shakopee, MinnesotaTeam Leader, Front End and Electronics.06/2024 - CurrentLed a team of associates to achieve sales, customer service, and operational goalsTrained and developed associates to enhance performance and customer satisfactionManaged store operations, including inventory management, merchandising, and labor costsEnsured exceptional customer service and resolved customer complaints Analyzed sales data to drive sales growth and implement eective sales strategiesMaintained store appearance, cleanliness, and organization Implemented company initiatives and policies to achieve business objectivesSupervised and trained electronics associates to ensure product knowledge and sales expertiseManaged inventory levels, replenishment, and merchandising Conducted product demonstrations and training for customers Resolved technical issues and customer concerns related to electronics productsMaintained a clean and organized electronics department Analyzed sales data to drive sales growth and implement eective sales strategiesCoordinated promotions, displays, and events to drive sales Developed strategies for problem solving and conict resolution among team members.Monitored daily workow to ensure adherence to established policies and SummarySkillsExperienceprocedures.Convenience store Mobile, AlabamaAssistant manager10/2023 - 05/2024Operating a cash register, maintaining a clean store environment, managing inventory, assisting customers, handling complaints, and collaborating with coworkers to achieve sales goals. Assisted in the development of operational strategies to ensure ecient and productive operations.Provided guidance and support to junior sta members on daily tasks, projects, and objectives.Conducted regular performance reviews for employees to identify areas of improvement.Developed a system for tracking inventory and ordering supplies as needed.Ensured compliance with safety regulations and company policies. Managed customer service inquiries and complaints in a timely manner. Maintained up-to-date knowledge of company products and services. Collaborated with management on developing strategic plans for achieving business goals.Analyzed data from surveys or feedback forms to identify opportunities for improvement.Supervised daily operations including scheduling shifts, assigning duties. Assigned work and monitored performance of project personnel. Mediated conicts between employees and facilitated eective resolutions to disputes.Created and managed budgets for travel, training, and team-building activities.Londiani Boys High School Kericho, KenyaHigh School Diploma01/2016Ndabibit Primary School Nakuru, KenyaAssociate of Science: Primary education01/2012Nairobi Institute of Technology (NIT) Nairobi, Kenya Some College (No Degree) in Diploma in Electrical And Electronics Engineering Education and Training |
