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Title Customer Service Data Analysis
Target Location US-MN-Rochester
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Candidate's Name
Candidate's Name  WankhedkarRochester MN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCE SUMMARYComputer Software programming Technical Customer Service experience of 2 years in Worldwide Companies and in Rochester.5+ years of experience in Information TechnologyWeb Page Testing, development and Database management for server cluster Message Broker Support, Testing and Development at IBM Software/hardware simulation of special purpose processor at IBM Data Analysis, Software testing, debugging and development, at MAYO quick learner. Demonstrated experience in Computer Operations/Customer Service/Hardware Fundamental knowledge of concepts, practices and procedures of software development Expo to Agile and Crum master.Using R merging databases and performing histograms and charts using R EDUCATIONBachelor of Science (Computer Data Science Software): May 2022-Dec24, Winona State University, Rochester, MNBachelor of Science (Computer Software Engineering): August 2001, University of Alabama Tuscaloosa, ALCertification in AS/400 Systems Operations: 2003 Rochester Community & Technical College, Rochester, MNOracle DataBase Certification Alabama Community college 1999. SELECTED PROFESSIONAL EXPERIENCECloud Mongo DB data extraction and Analysis study at home 2021 Data mining and data modeling for ETL processes Did posting using JSON over the web. Also used DASH boards SAS through R for statical Data Analysis. Winona University Rochester MN Sept 2016 -Dec 2024 YMCA Database using SQLite with hands on experience for queries. Ski Resort Database schema and app. DB2 database reports generation using SQL for police departments. C-Sharp Monopoly JAVA Report Generation; Billing and employee application in JFRAME with images processing Bank ATM Machine in JAVA LDAP, OLAP and SQL server performance study C++ garbage collection programming with pointers Phlebotomy Database structure design and Architecture ODBC Hematology Database structure design faade security certificate protocol writing Environment: Windows 12 and Mac, Access, DB2, Sybase, Big Data, Excel, MVC, PHP, ASP, JSP(LA) Akana Rochester MN Sept 2016  Dec 2016QA Testing (Life Cycle Manager, Project Manager)Software testing Life Cycle Manager Quality Assurance procedures documents updates Collaborate closely with software development colleagues to resolve issues. Updated excel spreadsheets for test points and test results. Agile scrum server PMO experienceEnvironment: Windows, LM 8.0, PM 8.0 Oracle and DB2 server, SOA/SOAP, oneNote. Elite Custom Solutions, Rochester, MN Feb 2016  July 2016 Software Testing (Purchase Management Data) Analyze functionality requirements and write test plans for Software testing for E2- shop. Data Analysis for purchases and devices inventory. Collaborate to Analyze functionality of different medical devices and write test scripts and test plans. Query data Investigation and report defects thoroughly. Effectively identify and communicate potential risks during the project. Quality procedures documents updates Created and updated project management and budget charts Ensure the timely delivery and deployment of quality products for assigned projects. Environment: Windows, Crystal Reports, Oracle, MS- SQL, Gantt chart like TFS tool. HITACHI, Rochester, MN Feb 2012  April 2012Reliability Testing (Quality Data Management Services) Created Charts and reports for Hard Disk drives and SCSI buses performances. Analyze functional testing of Hard Disk Drive and SSDs reliability on Flex Star Data collection for disk performance and analysis of SCSI Environment: Windows, Crystal Reports, i-series, SQL Mayo Clinic, Rochester, MN Jul 2010  Sep 2010Functional Testing (MMSI [Access Application]). Functional testing of MMSI access application and debugging EZ attachments with i-series database Created views, Trigger and procedures to create reports. Environment: Windows, Crystal Reports, i-seriesMayo Clinic, Rochester, MN Apr 2008  May 2009Quality Data Analysis (Quality Data Management Services) Creating and testing automated reports and charts from DSS, Oryx, Sybase, SQL server and many other databases to verify accuracy and quality measures Testing Hospital finance and survey data Analysis and management Support for RNs performing enterprise surveys (ad-hoc). Testing database creation and forms design for PDA used for surveys and testing. Troubleshoot and recreate problems in software installation, functionality & database connectivity. Data Encapsulation and Object-oriented programming Environment: Windows, Crystal Report, Business Object, Visual Basic, DB2 8.1(Mayo mainframe), SQL, Excel, Access, Words, EHR.Client: IBM, Raleigh, NC Nov 2006  Nov 2007Software Engineer (Customer Support) Help Customers to understand and use online transactions on Web sphere products functionality and operations. Recreate and troubleshoot problems in software with installation, administering message broker components in different environments. Communicate and coordinate between development teams in order to test and send fixes to customer for bank software.Environment: WMB, MQ, WAS, WSRR, Windows, AIX, Linux, HPs, DB2 8.1, Oracle 8i, ESQL, XML, SQL, XML, MQ 6.0.Client: IBM, Rochester, MN Sep 2005  Nov 2006Development & Verification Engineer Support and vendor co-ordination for software verification tool. Developed and maintained web page for functional Verification Engineers skill survey. Invented, developed and implemented design tools on AIX and Linux using Perl, tcl to reduce memory space requirement and fast debugging solution that resulted in reducing 10% of testing time for batch runs. Designed, developed and implemented a Quotation program for the licenses, MS Access / MS SQL 2000 that reduced the time to write a quotation by one-fourth thus leading to easier cost comparison resulting in 2% decrease in license purchase cost for new deals of the year. Presented the status of the license purchase and versions of the tools on global licensing. Scrum meetings for chip verification and development. Environment: AIX 5.3, Access, HTML, Perl, XML, jQuery, AJAX, JSON, Scrum Client: IBM, Rochester, MN April 2004  Sept 2004E-servers hardware and software testing Analyze functionality requirements and write test plans for a variety of products/projects. Support and vendor co-ordination for software verification tools. Perform in-depth testing 24 hours in a row of 40 computers at a time. Investigate and report defects thoroughly clear error logs. Follow defect repair commands and procedures in PHP Environment: AIX 5.3, Access, HTML, PHP, JavaScript, XML, JQuery, AJAX, JSON, Scrum REFERENCES: Available upon request

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