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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Boston EMAIL AVAILABLE Linkdeln GithubSummaryIT Professional with 2 years of experience in data analysis, system support, and engineering. Skilled in Python, SQL, and proficient with data visualization tools like Tableau and Power BI. Experienced in managing projects, improving processes, and delivering insights to support decision-making. Currently pursuing a masters in information technology at UMass Boston, graduating in December 2024, and seeking opportunities to leverage my technical and analytical skills in a challenging role. SkillsProgramming Languages: Python, MySql,SqlAnalysis: Excel, Tableau, Power BI, Pandas, and NumPy Library Tools: AWS, Splunk, Apigee, J-meter, Appviewx, App Dynamic, ServiceNow, Grafana, Kibana Operating Systems: Windows, Linux (Ubuntu)/UnixManagement Skills: Project management, Change management, process improvement, Task prioritization ExperienceFiserv- Associate System Engineer (Pune, India) Jan 2022 Jan2023 Monitored logs and visualized data using Splunk and Power BI to track key performance metrics and ensure system stability. Managed and monitored gateways, diagnosed server issues, and performed SQL-based pre- and post- deployment checks, improving system reliability. Assisted in server patching with Linux, enhancing server security and performance. Collaborated with a 12-person team on issue and change management, streamlining operations and improving system response times. Developed automated Splunk reports and SQL queries to generate daily transaction data, providing actionable insights and expertise in data analysis. Pharmarack - Application Support Intern (Pune, India) Sep 2021- Dec 2021 Communicated effectively with customers, understanding their needs, and providing solutions. Installed pharmaceutical software remotely via AnyDesk, providing timely solutions to customer queries and ensuring seamless software functionality. Executed SQL (DML) commands to manage and update client databases, ensuring data accuracy and effective database performance. Created and maintained documentation for common technical issues and their solutions, reducing future troubleshooting time Utilized Excel to track and analyze customer support metrics, improving efficiency in issue resolution. Verzeo - Data Science Intern (Bangalore, India) Feb 2020 - April 2020 Conducted sentiment analysis using Python and SQL, leveraging Pandas for data manipulation, data cleaning, and ETL processes. Designed Tableau dashboards to present findings in a clear, understandable format for stakeholders. Assisted in optimizing data pipelines, enhancing the overall efficiency of data processing. EducationUniversity of Massachusetts, Boston Jan 2023 - Dec 2024 Information Technology GPA - 3.7Ajeenkya Dy Patil, India Sep 2017- June 2021Information Technology GPA 3.5 |
