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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYCandidate's Name is a project management professional with over 20 years of experience. Experienced with program management, performance improvement management, new construction management, account management, strategic planning, quality management, data analysis, reporting creation and monitoring, protocol & procedure development, costs and performance risk analysis, MS Project, and MS Office Suite. Christopher is certified in Six Sigma Black Belt, LEAN Black Belt, Change Agent Manager, and PMAlliance Project Professional. Christopher is a Project Manager in the A/P Department at OSF Healthcare, with previous experience as a Project Manager at Caterpillar, Inc., UnityPoint Healthcare, OSF Healthcare, and The Coca-Cola Company.TECHNICAL SKILLS Project management Program Management Strategic planning Account Management Process Improvement Procedure development Leadership Cost and performance risk analysis Data analysis Reporting Quality management Team management Revenue cycle restructuring MS Project PM methodologies MS Office Suite (Word, Excel, PowerPoint,Visio, Access) Six Sigma Black Belt Tableau LEAN Black Belt Change Agent Power BI Waterfall / Agile methodologies PMAlliancePROFESSIONAL EXPERIENCEOSF Healthcare - Peoria, IL July 2023 to PresentProject Manager of AP Accounts Lead all projects associated with accounts payable including vendors, supply chain, and purchase order activities from the system. Oversee department activities to ensure that they are completed accurately and on time. Maintain accurate and complete financial, employee, and client records. Compile, analyze, and report financial information to management and government agencies. Utilize PowerPoint and Visio for all presentations and diagramming. Caterpillar - Peoria, IL August 2022 to February 2023 Project/Program Manager Heavy capital investment projects managed by Project Plans and Obeya presentations. Coordinate projects, built detailed plans to accomplish goals and directed the integration of technical activities. Provided facilitation for project teams, led control meetings and chartering/planning sessions for medium to large projects. Maintained and improved processes for generating customer deliverables. Maintained program-level issues/action logs, risk registers, scope change requests/logs, program work plans, and program cost tracking. Maintained accurate project schedules and created report packages and communicated project status to team members and stakeholders. Made recommendations to the project team to resolve schedule and project cost issues. Utilized MS Project, Power BI, and Excel for reporting and project management tasks. UnityPoint Healthcare April 2021 to March 2022System Director of Financial Clearance and Patient Financial Counseling Guided all operational processes within the division of Financial Clearance and Patient Financial Counseling, which included the functions of pre-registration, pre-authorization, and authorization verification, notice of admission, marketplace enrollment, and patient financial assistance for hospital services. Responsible for ensuring that key organizational performance indicators for patient Financial Clearance, (both centralized and decentralized) are consistently developed, measured, and achieved. Leadership oversight of all Central Financial Clearance functions (e.g., pre-registration of patients, authorization, and verification of authorization, notice of admission) and Patient Financial Counseling functions (e.g., marketplace enrollment, Medicaid enrollment and financial assistance enrollment). Provided leadership in achieving organizational, divisional, and departmental goals through planning, organizing, implementing, and monitoring process areas. Responsible for monitoring and recommending adjustments to department staffing practices to ensure compliance with benchmarking requirements and budgetary guidelines. Responsible for evaluating and recommending improvements to system policies and applicable job descriptions where needed, investigating budget variances, and initiating corrective actions when necessary. Facilitated the ongoing learning, well-being, professional satisfaction, and development of staff through training, work assignments, increased responsibility, and mentoring. Provided guidance to managers, supervisors, and coordinators of Central Financial Clearance and Regional Manager, Marketplace Exchange, to ensure effective, efficient operations, optimization of performance, and continuously improving quality in a changing healthcare environment. Prepared and presented data, strategies, and progress toward goals in various governance management forums to executive management.UnityPoint Healthcare August 2013 to April 2021Regional Program Manager - Process Engineering and Project Management Reported to the Executive Director and was responsible for the assistance and facilitation of organizational strategic initiatives related to process engineering, project management and or performance improvement as identified by the Organized System of Care, The Executive Team at UnityPoint-Health, Methodist Assisted in protocol development and implementation, project structure, planning, and tracking, including development and data collection, team management, and assisting in the creation of perpetual and final reporting. Utilized project management professional principles, practice, and techniques. Led system-level projects while consulting on mid-level or smaller projects. Served as a key source of communication to the executive team and OSC steering committees. UnityPoint Healthcare July 2013 to September 2014Program Manager/Interim Director Revenue Cycle Management Reported to the Vice President of Care Transformation Responsibilities included supporting patients and families, increasing skills among healthcare providers, enhancing the ability of health information technology, implementing system-level interventions to improve quality and safety, and developing performance measures and public reporting mechanisms. Responsible for the oversight of all projects directed at providing coordinated high-quality care for our patients at the right time, while avoiding unnecessary duplication of services and preventing medical errors Responsible for all administrative and clinical functions that contributed to the capture, management, and collection of patient service revenue ($15M annually), including internal controls and auditing. Accountable for and oversaw a team of Billing, Insurance Authorization, Coding OASIS, and Intake Specialists OSF Healthcare October 2012 to July 2013Strategic Project Manager Reported to the President and CEO and was responsible for directing and managing special/strategic projects. Developed full-scale project plans and associated communication documents. Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion. Trained new project managers, including new 6 Sigma Black Belts and Green Belts. Identified and managed project dependencies and critical path. Planned and scheduled project timelines and milestones using appropriate tools. Tracked project milestones and deliverables; developed and delivered progress reports, and proposals. Determined the frequency and content of status reports from the project teams. Analyzed results and troubleshot problem areas. Proactively managed changes in project scope, identified potential crises, and devised contingency plans. Built and developed any business relationships vital to the success of the project. OSF Healthcare March 2010 to June 2011Director of Sales and Marketing Reported to the Vice-President of Operations; directed the sales and marketing teams in 5 agencies throughout Illinois and Michigan Created base plus bonus earnings structure and led the marketing effort in conception and creation. Led analysis of business through structured intelligence to design and create referral/admission reporting. Responsible for a $5.5M labor budget including all fixed and variable expenses. Provided leadership, mentoring, and direction to 5 managers and 50+/- staff who were responsible for the operational support of Patient Admission Services, Insurance Verification, 24-hour Patient Triage, and Patient Scheduling Teams who supported our 300 Registered Nurse population and $50M in yearly revenue. Managed 2.8M yearly labor budget, including all fixed and variable expenses, and creation & design of reporting tools meant to direct, promote, and discipline.OSF Healthcare February 2008 to February 2010Six Sigma Black Belt Certified through OSF Healthcare Training Program, completed eight DMEDI and DMAIC projects in 24 months. Gained familiarity with Caterpillar processes as well as extensive Six Sigma training. Used Waterfall methodologies.Coca-Cola Enterprises January 2004 to January 2008 Regional Service Manager Reported to the Division Equipment Services Manager Managed teams of supervisors and lead service technicians, installers, warehouse, and inventory, who handled all aspects of service support to the sales and distribution department, all national and local accounts, equipment delivery, maintenance, and repair in 26 counties of Central Illinois Utilized reporting.EDUCATION & PROFESSIONAL DEVELOPMENTEducation: Eureka Collegeo Bachelor of Business Administration, 2020 Midstate Collegeo Business Administration (transferred to Eureka College), 2019 Professional Development:OSF Healthcare, Inc.: Key Talent Succession Program, Organizational Leadership, 2010 - 2011 Certified Project Manager, Performance Improvement, 2009 - 2009 Certified 6 Sigma Black Belt, Performance Improvement, 2008 - 2008 Certified Change Manager, Performance Improvement, 2008 - 2008 Certified LEAN 6 Sigma Project Manager, Performance Improvement, 2008 - 2008 Coca-Cola Enterprises, Inc.: Operations/Project Management required pre- and post-requisites, Business Management, 1998 2004 Hinckley & Schmitt, Inc.: Certification, Human Resources Management and Services, 1993 - 1993 |
