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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, FL EMAIL AVAILABLESummary of AchievementsCreative and accomplished Customer Service professional with over 6 years' experience in serving customers. Profound ability to resolve customer issues timely and effectively. Great communication skills with capability to surpass customer satisfaction. Able to work in a high volume, fast-paced environment while performing research, meeting goals, and complying with company policies.QualificationsCommunication proficiencyEfficiency problem solvingMember focusExperienceBank of America Tampa, FLResponsible for resolving routine client requests through calls in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.Client Services Representative II June 2024 -CurrentIdentifies client needs and recommends solutions when fraud has been identifiedRecords data captured during client interactions accuratelyIdentifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysisReads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracyComplies with industry regulations, bank procedures, integrity levels of the department's system, and financial controlsCareNet Health Matrix Medical Network Largo, FLResponsible for promoting the benefit of and scheduling of health risk assessments with members of health insurance plans. Contact health plan members and secure appointments for patients and/or family members with Clinical Providers for an in-home health assessment to improve overall health and quality of life.Member Engagement Specialist March 2018 June 2024Maintained expectations regarding call quality and resolution timeEducationSt. Petersburg College Clearwater, FLAssociate in liberal arts Dec 2013 |
