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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Breaker StWaterford, Michigan Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDemonstrated several years of proficient experience with hardware and software technologies. His strengths include customer support, leadership, and numerous computer move projects, PC hardware and software installations including troubleshooting and providing support to engineers and executives. He has excellent client skills.PROFESSIONAL SKILLSWindows7, Windows 8, Windows 10,Windows 11, Server 2003, Office 365, OutlookMicrosoft Office Professional 365SISAMAndroid Phone setupDNS, DHCP, TCP/IPActive DirectoryFastViewerLotus NotesRSAPulse SecureIntuneSAP InstallationMiniTab installationIvanti installationHumming Bird ExceedNorton, MacAfee, Avast Anti VirusMatlabMotorola radio communication setupAvaya Phone setupCisco phone setupMitel Phone setupG SuiteAir watchAppleAndroidservice data bases,Worked extensively with Dell, HP Laptops and Desktops both software and hardwaresetup Program Cisco/ HP routers, switches..Oscilloscopes, Fluke Network line testers, Multi Meters, soldering ironsHave demonstrated safety practice standardsPBX and telephony toolsdeveloped training coursesPublic speaking and presentation experienceProject managementDeployment TechnicianWORK EXPERIENCEMIT TeamIT Systems AnalystDecember 2020 to September 2024-Install new operating system on new hardware-Rebuild machines from Windows 7 to Windows 10-Windows 11-Update inventory-Familiar with A.R.S.-Microsoft Intune-Remove old Hardware and schedule for disposal-Repair hardware/ software issues-Administer user lockouts in Active Directory-Move customers machines to different locations and Update master data in inventory database-Build new laptops to Magna specifications and distribute to Executives-schedule corporate software for distribution.-Install extra hardware ( i.e docking bays, Monitors)-Handle daily service calls.-Support office equipment including printers and collaboration tools.-Provide personal and group trainings for employees on hardware and software.T.E.K. SYSTEMSMagna International (Contractor)MIT TeamIT Systems AnalystDecember 2019 to December 2020-Install new operating system on new hardware-Rebuild machines from Windows 7 to Windows 10-Update inventory-Remove old Hardware and schedule for disposal-Repair hardware/ software issues-Administer user lockouts in Active Directory-Move customers machines to different locations and Update master data in inventory database-Build new laptops to Magna specifications and distribute to Executives-schedule corporate software for distribution.-Install extra hardware ( i.e docking bays, Monitors)-Handle daily service calls.-Support office equipment including printers and collaboration tools.-Provide personal and group trainings for employees on hardware and software.T.E.K. SYSTEMSDiamler, Detroit Diesel (contractor)Win 10 Migration teamMigration TechnicianJune 2019- December 2019-Install new operating systems on New hardware-Update Plant floor inventory-Deploy Machines to Plant floor-Remove old hardware from plant floor and take out of inventory-Repair Hardware/software issues-Handle issues with user IDs-Install Dynex controlers-Plot locations of equipment on Plant floor layouts-Handle service calls for usersBell & HowellI.R.S Detroit MichiganCustomer service RepresentativeOnsite TechnicianMarch 2017- April 2019_ Setup and install Mass mailing machines_ Handle customer service calls_ Diagnose and troubleshoot problems_ Handle parts inventory and order parts as needed_ diagnose Computer problems_ setup machines with network connectivitySNI Companies (Contractor)VW North America, Auburn Hills MichiganOnsite Technician DeploymentsOctober 2016- December 2016Setup Hp laptops for customers-Install Operating System Windows 7,10-Install office and office 365-Configure Bios-Install extra software, i.e office 2013, Hummingbird exceed, matlab etc.-Copy users data from users H;/drive to laptop-Verify all software and data has been transferred to users new laptop.-Deploy laptop to user and make sure user is satisfied with all software and data.- Collect old equipment and verify inventory has been updated.Real Green SystemsData Base TechnicianAugust 2016- October 2016-Handle Customer Calls Via an on call database-Remotely login to customer machines Via remote access software-Work with clients to resolve database issues-Install backups and restart customers computers-Reinstate user licenses-Setup users for new billing year-Repair print issues within SA5Elite Networking and ConsultingOnsite Computer Technician/ Systems EngineerOctober 2015 April 2016-Handle service tickets and repairs for customers on remote software-Go to customers sites and fix computer problems-Monitor an install servers and personal computers onsite.-Monitor network switches and traffic-Troubleshoot viruss and eliminate them-Develop training for users-Install Windows 7, Office Professional, Windows 8, and other computer software for customers-Replace older pcs with newer ones for customers-Remote into users pcs using DNS, DHCP and IP addresss to gain control and troubleshoot customer issues.-Do site assessments for new customersHewlett PackardLevel II Onsite Computer TechnicianFebruary 2011 October 2015-Handle service tickets for Hp customers on Help desks-Handle daily service calls for Hp customers with computer problems-Install windows 7, win XP and Vista for Hp customers-Install Office and Office 365 for remote users.-Coordinate and handle onsite Assigned Projects/ Deployments-Coordinate and install new switches. In switch rooms. Change over from Ciso to HP switches.-Install new wiring in switch room and test all jacks on switches and customers locations-Install wireless access points throughout customer locations.-Setup users Android phones for wireless access within facility-Install Avaya Phones and program them with phone switch. Within VIOP architecture.-Keep records of phone installs and make sure phones were setup within compliances.-Troubleshoot multiple issues with builds and user interfaces for Hp customers.-Take inventory of stock and assign stock to users through an inventory tracking database.-Create Excel database for Managers for stock assigned on floor for helpdesk representatives.Black Box/ HpNovember2009 February 2011Desktop / Network Support TechnicianHandle daily service calls for Hp customers with computer problemsReplace hardware and install software for both Dell laptops and Hp laptopsSetup laptop computers for Home usersCall customers and help troubleshoot problems over the phoneUpdate Service Center Database and resolve casesHandle on call pager and laptop on assigned weeks.Manage loaner laptop inventoryHandle several facets of Printer install projectsHandle site surveys of decommissioned buildingsInstall Cisco VOIP PhonesHandle service on switches for Cisco VOIP phonesHandle inventory of incoming networking products for building upgradesInstall Avaya phones and set them up for customer use.Program Avaya phones for users.EDSMay 2003 - August 2008Onsite support ManagerManage Gm Knowledge Center computers for entire GM Knowledge Center staff Including classroomsManage inventory, software, software licenses for GM Knowledge Center classrooms.Save the GM Knowledge Center organization over $100,000.00 over two years by monitoring user requests and inventory.Demonstrate how other cost saving measures could be applied to IT budget.Daily communication with Directors of the GM Knowledge Center regarding user requests and deletion and addition of staff.Work several hours of overtime handling installation of routers, switches and server software upgrades and testing.Add and delete users from network using administrative toolsSchedule pickup and delivery of equipment with UnionsLead TechnicianJune 2002 - May 2003Setup and installation of P.C.s, laptops and printers within the GM network environmentHandle several software and hardware troubleshooting issuesProvide consistent and daily checks of software functionality,shared drive access and printing functionality for usersMaintain several Windows 2000 computers for classroom use. Including installation of vendor software for instructional use.Schedule pickup and delivery of equipment with unionsPerformed software and hardware maintenance and addressed troubleshooting issuesTechnicianOctober 1992 - June 2002Handle Daily service calls of computer related problems for GM CustomersTrack parts and software through several databases within the GM environmentInstallation of computers and printers within the GM Technical Center campusCoordinate moves and scheduled pickup and delivery of computers to users with unionUnited States Military Active DutyJuly 1985 - April 1988December 1990-December 1991 ( Dessert Storm)Specialist - Electronics TechnicianTroubleshoot and repair Tow and Dragon ground mount missile systemsHandle repair of missile systems for the Bradley Tank.Run diagnostics and replace system boards for Missile guidance systemsEDUCATIONUnited States Army, Redstone Arsenal, Huntsville, AlabamaElectronics School-Bachelor Degree Computer Engineering University of Chelsea, Chelsea, UKMasters Degree- Computer Engineering- University of Chelsea, Chelsea, UK-New Horizons, Livonia, MI Completed courses for MCSE Certification-Bell& Howell completed several training courses for mass mailing machines.Individual Awards-EDS Employee Recognition program 5yr award, 10yr award.-Good Conduct Medal United States Army, Overseas service ribbon, Wartime service ribbon (Dessert Storm)-5 year service pin Boy Scouts of America |
