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Title General Manager Customer Service
Target Location US-IL-Chicago
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Stone Park, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereWork ExperienceGeneral ManagerDream Clean-Wheeling, ILAugust 2023 to PresentManage intricacies of Carwash.Maintain cost and labor under vudget.Recruit and train employees in all departments.Weekly inventory, and schedule according to forecast. General ManagerAutoZone-Addison, ILFebruary 2021 to July 2023Supervised techs. Managed retail sales and customer service. Weekly and monthly inventory of products.Managed budget and payroll to meet both monthly and quarterly gains. Trained employees to meet customer satisfaction and sales goals. Area Manager7-Eleven (Corporate Stores)-Schiller Park, ILNovember 2019 to February 2021Manage 6-8 7-Eleven stores, Speedway, and Laredos Tacos. Monthly inventory. Order, replenish, and transfer store merchandise and supplies.Train and cross train employees to work all phases of 7-Eleven, Laredo Tacos, and Speedway. Adjust prices for store/restaurant profitability. Enforce up selling and promos. District ManagerPeacock Car Wash-Vernon Hills, ILApril 2015 to November 2019Manage the intricacies of the gas station by planning and promoting the daily schedule of employees and the business.Interview, hire, train, and coordinate employees, create and maintain budgets, and coordinate with and report to senior management.Coordinate with vendors and distributors to stock up gas station with gasoline, food, beverage, and other productsEducationSome college in BusinessGreenville college - Greenville, ILJanuary 1996 to June 1998High school diploma or GEDSkills Management (10+ years) Profit & Loss (10+ years) Inventory Control (10+ years) Payroll (10+ years) Restaurant Management (10+ years) Food Safety (10+ years) Recruiting (10+ years) Retail Sales (10+ years) Team Management (10+ years) Car Wash (5 years) Employee Evaluation (10+ years) Pricing (10+ years) Human Resources (10+ years) Labor Cost Analysis (10+ years) POS (10+ years) Financial Report Writing (10+ years) Supervising Experience (10+ years) Accounting Bilingual Budgeting Merchandising Sales Management Operations Management Employee Orientation Strategic Planning Microsoft Excel Microsoft Word Microsoft Powerpoint Leadership Retail management Sales Microsoft Outlook Customer service Restaurant experience Food service Communication skills Time management Process Improvement Culinary Experience Office Management Upselling Purchasing Employment & labor law Business development P&L Management Store management Restaurant experience Hospitality POS Guest services Profit & loss Operations management Supervising experience Bartending Store management Cash register Financial acumen Leadership Team management Sales management Customer service Sales Forecasting Pricing Interviewing Recruiting Retail sales Account management Google Docs Merchandising Human resources Payroll Purchasing Salesforce Driving QuickBooks Financial services Budgeting Upselling Analysis skills Business developmentLanguages Spanish - ExpertCertifications and LicensesBassetNovember 2021 to November 2024Illinois liquor control commissionBeverage alcohol sellers and servers education training ServSafeSeptember 2017 to September 2022Serv safe is a certificate required for food and sanitation Food Handler CertificationOPHONE NUMBER AVAILABLEMay 2022 to April 2026Driver's LicenseAssessmentsRecruiting  ProficientApril 2023Managing the candidate sourcing and selection process Full results: ProficientRetail customer service  ProficientFebruary 2023Responding to customer situations in a retail setting Full results: ProficientCustomer focus & orientation  ProficientFebruary 2022Responding to customer situations with sensitivity Full results: ProficientSupervisory skills: Motivating & assessing employees  Proficient February 2022Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientWork style: Reliability  ProficientJanuary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientBasic maintenance and repair  ProficientJanuary 2024Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilitiesFull results: ProficientCleaner fit  ProficientMay 2023Measures the traits that are important for successful cleaners Full results: ProficientCustomer service  ProficientFebruary 2022Identifying and resolving common customer issuesFull results: ProficientAttention to detail  ProficientMay 2024Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientFront desk agent (hotel)  ProficientSeptember 2023Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientManagement & leadership skills: Planning & execution  Proficient January 2023Planning and managing resources to accomplish organizational goals Full results: ProficientDelivery driver  ProficientFebruary 2022Interpreting instructions or signs and solving problems Full results: ProficientWork motivation  ProficientJanuary 2022Level of motivation and discipline applied toward work Full results: ProficientGeneral manager (hospitality)  ProficientJanuary 2024Solving group scheduling problems and reading and interpreting P&L statements Full results: ProficientTeamwork: Interpersonal skills  ProficientMay 2024Responding to challenging team situations at workFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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