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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Fort Washington RdFort Washington, MD Street Address T7PHONE NUMBER AVAILABLEI am an experienced Customer Service Representative with over 25 years Sales/Customer Service experience. I have extensive oral and written communication skills, as well as strong analytical and organizational skills.EXPERIENCE HIGHLIGHTS:November 2016 December 2022 PRODUCTIONS-PLUS the Talent ShopBrand AmbassadorBrand Ambassador to promote the Nespresso brand in retail environments. Educate consumers about the Nespresso trilogy (coffee, machines and club membership), as well as driving sales. Demo machines and prepare all coffee recipes according to the Nespresso recipes and standards. Advise both prospects and club members on Nespresso and services. Responsible for meeting sales quotas, reporting demos and updating inventory. Lead potential and existing consumers to experience the Nespresso system as the best in cup quality portioned coffee.March 2014 May 2016 JCPENNEYS HAIR SALONCustomer Service SpecialistPerforms registration of clients, answer phones and handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines. Maintains and updates automated client records including lab data and release forms. Helps drive the client experience while maximizing sales potential of each client. Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking. Executes floor set activities, including replenishment, restocking, recovery and visual merchandising in the salon to ensure salon core standards.November 2013 January 2014 GAYLORD NATIONAL HARBORSpecial Events AttendantSeasonal position working for the ICE event. Rotating from the Parka Room, the ICE tent, Greeter, Security, Crowd Control and ticket taker.October 2005 September 2016 THE BLUE RHYTHM BOYSBooking AgentNegotiate and book gigs for the Blue Rhythm Boys, a Washington, DC based rhythm and blues band.June 2008 May 2010 SOUTHERN SOLUTIONS, LLCTelesales Executive/Account ManagerEstablish and maintain personal and business accounts for customers of Southern Solutions. Provide ongoing customer service to clients. Work collaboratively with sales department to maintain and expand current accounts. Explore community resources to obtain new accounts. Facilitate participation in Chamber of Commerce events in order to obtain new leads and make additional business contacts. Regularly manage and update Southern Solutions Dealer Supply List. Create and regularly update contact information for customers. Sell supplies to customers and non-customers.April 2004 October 2005 GARBER TRAVELOn-site Travel Consultant/Account ManagerManage all facets of corporate travel arrangements for GTSI employees. Negotiated with Garber Travels preferred vendors to maintain the best arrangements and prices for GTSI employees. Provided ongoing customer service to GTSI employees.March 2002 March 2004 TQE TRAVEL SOLUTIONSSenior Travel ConsultantArranged travel reservations for the National Academy of Sciences employees and associates. Booked meetings and events for National Academy of Sciences.JUNE 2000 FEBRUARY 2002 WORLDTRAVEL/BTITravel ConsultantProcessed travel arrangements for employees of the Department of Transportation. Managed client profiles to expedite the travel process for employees. Provided personal support for the Department of Transportation VIPS.EDUCATION1976 - 1977 Prince Georges Community College1970 1973 Friendly High SchoolTECHNOLOGY PROFICIENCYMicrosoft WordMicrosoft WorksExcel |
