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Title IT Help Desk Technician
Target Location US-MD-Stevensville
Email Available with paid plan
Phone Available with paid plan
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                                               Moyinoliuwa Adisa
                             Owings Mills, MD | PHONE NUMBER AVAILABLE | EMAIL AVAILABLEEducation:
      Howard Community College
  Associates of Applied Science in Cybersecurity (August Street Address    May 2023)
      Morgan State University   B.S. in Cloud Computing (August 2023   Till Date)

Experience:
Internship- PC Support Specialist, Daly Computers. May 2022   August 2022
      Provided technical assistance to staff and students for software, hardware, and network-related issues.
      Conducted troubleshooting, diagnosis, and resolution of issues.
      Assisted with imaging of PCs and the deployment of mobile devices to staff and students.
      Collaborated with colleagues to identify and address recurring problems.
      Configured printers and copiers are for use over the network.
Internship- FHIR Academy, Newwave.June 2023   July -2023
Licenses & Certifications:
Fundamentals of Visualization with Tableau, University of CaliforniaIntroduction to Structured Query Language (SQL), University of MichiganCompTIA Security+  Certification ( in process of completion)

Skills:
      Proficient in Microsoft Office 365, including Word, Excel, PowerPoint, and Outlook
      Strong troubleshooting and problem-solving abilities
       Experience with Mac OS and Windows operating systems.
      Excellent customer service and communication skills
      Familiarity with ticketing systems and help desk support procedures.
      Knowledge of basic networking concepts
      Familiarity with the Windows Active Directory and SCCM.

References:
Available upon request.

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