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Candidate's Name
Washington, DC PHONE NUMBER AVAILABLE || EMAIL AVAILABLEPROFESSIONAL SUMMARY
Customer Service professional with demonstrated strengths in data audits, time management, and trend tracking, Strong troubleshooting skills and building successful solutions. Excellent verbal and written communicator with background cultivating positive relationships and exceeding goals.
KEY SKILLS
CoordinationRecord KeepingConducting ResearchPerformance EvaluationMicrosoft OfficeDrafting Routine ReportStrategic PlanningProblem SolvingData Analysis
WORK EXPERIENCE
Aston Carter-Child Care of America, Washington DC March 2024- current
Associate Manager
Audit over 100 provider and families timesheets Gathering and analysis data Identifying new data trends Constructing company s provider and family PowerPoint and fliers Tracking monthly hours for families and providers Breaking down reports into more detailed report (pivot tables/excel0 Contact families and providers, regarding questions about overtime policy/monthly hours Create/manage report for all employees requesting overtime Track all training hours for al CA providers Track/ email background check reminders Ensuring all providers are staying updated with mandatory training Handle payroll report, training, hours, and timesheets Handles overages via families and providers Provide payroll with detailed connection notices for families and providers Approve training, and review and approved payroll report Reaching out to confirm timesheets and hour tracking logs are accurate Answering time-keeping questions (for providers and families) Audit new app software for the company Gather and track data, for monthly reports Contact families and providers about completion of training Track and calculating yearly training for over 200 providers, send reminders out
Verify timesheets, submitted by families and provides Email daily status dates to payroll an HR Attend several weekly meetings with HR, and directors of varies departments
Calculate, track, report, and verified hour usage
Complete PowerPoint and flyers for new families and providers Verify and approve provider s training every pay period Create Pivot table to further break down data Track background checks expiration dates and email reminders out Complete reference checks Identify trends, new finding in data Work directly with Director and Deputy Director Working heavily in Excel Approve payroll and paid trainingsWalton-Green Consultants, LLP, Washington DC September 2022-May 2023Administrative Assistant Recruit entry and mid-level candidates to numerous government agencies (OCP, ORM, DCOHR) Sourcing and administrative support to the Human Resource/Partners Manage multiple internal and external projects with differing timelines, resources, and levels of engagement Conduct employment eligibility verification and maintained employee records with strict confidentiality Handle Timesheets, vacation, holiday, and sick leave for over 30 employees Research and draft reports of appropriate wages for positions
Provide administrative support to Partners on a daily basis including creating letters and e-mails, putting together books, and excel sheets Prepare new employee paperwork and process as required Prepare data and produced various reports
Scan and uploaded and payroll documents into the electronic version of the Official Personnel Folder Review new employee documentation such as: Tax forms, contracts, amendments, declaration of federal employment, direct deposit forms and health benefit forms to ensure they are complete and correct Maintain records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files Complete onboarding and new hire orientation for employees. Communicate with multiple different government agencies along with the NGO, UPO
ID. ME, McLean, VA May 2021 June 2022Quality Control Analyst (April - June 2022) Audited and reviewed employees interaction using daily procedures scoring systems. Kept detailed spreadsheets using Microsoft Excel on both proper and improper procedures and later accepted or rejected the final result submitted.
Conducted product test and assessments. Performed and coordinated multiple quality control activities, ensuring all policies and procedures were correctly executed. Inspected production to ensure all systems and files were ruled, and collaborated with different departments to do so Performed routine inspection on over 25 employees work. Identified new patterns in data and discussed during weekly meetings.
Taskforce (August 2021- April 2022) Checked compliance with cybersecurity standards through environmental assessments.
Troubleshot problems and developed successful solutions.
Served customers by going above and beyond to offer exceptional support for needs.
Enhanced customer satisfaction with fast, knowledgeable service.
Oversaw network and security monitoring programs to quickly detect and control intrusions.
Safeguarded member data and confidentiality, adhering to regulatory and company security guidelines.
Fostered timely resolution of account issues, communicating with members via telephone and video sessions.
Resolved issues based on thorough investigations of concerns.
Updated records with all interactions and customers transactions.
Worked with other customers to troubleshoot verification issues and provide a working solution.Trusted Referee (May 2021 - August 2021) Conducted identity online verification for government partners and taxpayers via video and telephone. Inspected fraudulent and authentic documents.
Worked with members to troubleshoot verification issues and develop a solution. Guided and instructed customers on how to correctly obtain documents and access profiles.Motley Fool, Alexandria, Virginia September 2018 - July 2019Front Desk Coordinator (contractor) Conducted administrative duties such as answering phone calls, responding to emails from faculty and managing departmental data.
Supported expense coding for Office Operations' budget, and supported Operations and Human Resource paperwork process.
Managed all office faculty documents and associated evaluation data.
Managed front desk and operational team's implementation forms/rubrics, including implementation plan templates. Provided faculty resourcing for new services projects.
Domino's Pizza, District of Columbia, Washington January 2017 - June 2018Assistant Manager
Supervised 10 employees engaged in sales, inventory count, reconcile cash receipts, and service customers. Hired, trained, and evaluated personnel in sales or marketing establishments, and answer multiline phone. Provided excellent customer service by assisting customers, and responding to customer inquiries and complaints. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Reviewed inventory and sales records to prepare reports for management and budget departments.
DC Cultural, District of Columbia, Washington June 2016 - March 2017Human Resource Clerk (contractor) Compared data with source documents and re-enter data in verification format to detect errors.
Maintained logs of activities and completed work.
Stored completed documents in appropriate locations.
Updated internal database.
Performed general office clerk duties and errands.
YMCA, District of Columbia, Washington August 2015 - February 2016Marketing and Event Planner Intern Compiled, sorted and verified the accuracy of data before it was entered.
Selected materials needed to complete work assignments.
Distributed physical and digital material.
Constructed company's data graphs and Microsoft Excel sheets using findings.
Music Kids, Silver Spring, Maryland August 2013 - December 2014Program Manager Intern Collected and analyzed data on customer demographics, preferences, needs, and habits of company.
Monitored industry statistics and follow trends in trade literature.
Identified, developed, or evaluated marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. Developed business cases for environmental marketing strategies.
Initiated market research studies or analyze their findings.
Evaluated the financial aspects of product development, such as budgets, expenditures, research, and development appropriations.
Formulated, directed and coordinated marketing activities and policies to promote services.
VMG- Bozzuto Properties, Washington, District of Columbia. October 2011 Sep 2013Concierge Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. Perform office duties on a temporary basis when needed. Create and maintain monthly community calendar. Maintain front desk by-log, audit, and package delivery. Regulate gatherings and use of company property, such as computer usage and clubhouse area for over 200 residents. Handle checks, cash, and contracts for upcoming events and potential residents. Assist in planning and brainstorming meet and greet events for the community. Answer multi-line phone system and log using Microsoft Office, Excel, and Outlook.
EDUCATION
CompTia A+, District of Columbia Community College Workforce DevelopmentWashington, DC in processProject Management, District of Columbia Community College Workforce DevelopmentWashington, DC January 2019
Bachelor of Arts: Business Administration (BA), Trinity Washington UniversityWashington, DC December 2014 |
